We recently upgraded SDP MSP from 8.2 build 8206 to 8.3 build 8311. This went cleanly with no errors and all seemed well.

However, I've had a few users highlight an issue.

When we assign a ticket to a group, it sometimes pops up a yellow banner in the middle of screen that says "Request assign failed."

It actually does assign to the group, but depending on how you do the assignment you may get the message.

(1) Edit request, change group field and save - OK.

(2) Edit request, use assign button on toolbar - ERROR.

I also note that from request list, if you tick a request, then select Actions | Edit Request, there are no options for group to select.

Has anyone else had this issue?

Thanks.