Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10509
Update from Build 10536 to 10600 error
During the update there is an error in the logs. This table [UserAdditionalFields] cannot be dropped because it has these [UserAdditionalFields_multiselect, UserAdditionalFields_history] tables dependent on it.
After updating from Build 10536 to 10600 problem with editing assets
Hi! After the update there was a problem with editing assets, a message appeared : "Sorry, an error has occurred Page Fault (Unknown Exception). Contact your system administrator." Catalina log: [12:39:39:788]|[07-05-2022]|[org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/].[action]]|[SEVERE]|[42]:
Disaster Recovery Setup
Hi I need to setup disaster recovery for SDP MSP. Is this something that I can discuss with support. I also have some initial questions: 1) Licensing - is there a charge to setup a DR site? This site would only be used in an emergency. 2) Is there
Wrong encoding in Account description (Cyrillic)
After updating to version 10.6, the information in the "description" field of the account was displayed incorrectly when entering Cyrillic characters.
SDP MSP - Android no se puede conectar al servidor error de login 10.6 Construir 10601
SDP MSP - Android no se puede conectar al servidor error de login 10.6 Construir 10601
Share request with specific group issue
Hi, I have problem with SDP MSP share request. I have 50 accounts and 15 support groups. When I want to share request with FI-CO support group in specific account, I can't find it because of that search result limited to 10 records. Even I use (,) comma
Upgrading to 10500 fails
Hello everyone, like in the topic from @ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. 100% Completed [-] 98% Completed [/]ed [|] Uninstallation Completed The only difference: We're running on Debian
Template Permission Is Not working
hi there recently i upgraded from build 9.3 to 10522 now i faced permission is set for templates is not working and SDP MSP show all templates (incident/service) to all technicians regardles of Associated Technician Groups on that template , is it known
Aeromexico Cancellation Policy | Cancel Flight
It can sometimes be necessary due to changes in time or special meetings. So the only thing left in this situation is to cancel the reservation. If you have booked Aeromexico Airlines, then follow the steps below to cancel your booking and there is no
Response DueBy Time do not change when sending e-mail
Hello, Tried to google but didn't find anything useful. What happens: Requester e-mails the servicedesk, a ticket is created and the Response DueBy Time is set as it should. The technician replies to the requester for more information and sets the
[REHL] Upgrade form 10529 to 31 error "Trying to start PostgresSQL server failed"
Hello, I Have issue with installing upgrade (SP) to SDP MSP My OS is REHL/AlmaLinux 8.5 up to date Operating System: AlmaLinux 8.5 (Arctic Sphynx) CPE OS Name: cpe:/o:almalinux:almalinux:8::baseos Kernel: Linux 4.18.0-305.10.2.el8_4.x86_64 Architecture:
Cannot generate time sheet
We are doing a demo of ServiceDesk Plus MSP and cannot get time sheets to generate either in our installed demo or the online demo. We enter worklog and time but when we go to generate the time sheet it says "Operation Not Allowed Due to Invalid Time
Technician license
Hello, We have 23 licenses but it's only 22 technicians who has a login. Is there a hidden account or ? Your Version: 10.5 Build 10526 Database: postgres TIA Daniel
Grey screen after login via Domain
Hi, last night the MSP server was rebooted and this morning when we log in via a domain account we only see a grey screen. If we login via an local account in MSP then the tool works just fine. I already logged an Ticket, but I hope someone can help us
Devices are renaming each other during manual scan
Hi! I am working with the Asset Module in Service Desk Plus and I am having an issue with devices renaming each other when doing a manual scan. I am selecting "New Scan" and then searching by the full device name. I select "Windows" from the Device type
Report error - java.lang.NumberFormatException: For input string: ""
I am having java errors on all reports when "All Accounts" is selected. If I select the same report for only just one account, every thing works great!!! Version 8.1 8106 Here is the error: java.lang.NumberFormatException: For input string: "" at java.lang.NumberFormatException.forInputString(Unknown Source) at java.lang.Long.parseLong(Unknown Source) at java.lang.Long.(Unknown Source) at com.adventnet.servicedesk.reports.utils.MSPCustomReportDesigner.alterCustomReportSQL(MSPCustomReportDesigner.java:162)
Technician not create cutom view for tasks
Hi Friends, technicians with permission to access their own group requests can't create a custom view for tasks with the "Group" filter. because group names will not list in drop-down menu (As Shown in Image in Attachments) How can we resolve this issue?
V3API restricted for Path:/sdpapiv2/project_import Method:POST
Hi, I want to import MS Project file in SDP MSP project module, but it doesn't work and get error in browser console like this: V3API restricted for Path:/sdpapiv2/project_import Method:POST I attached my error screenshot of network console with test.mpp
SSH and Telnet not working for any hosts
I am having problems getting any hosts monitored via ssh or telnet. I have tired it on aix and linux and am unable to get it to work I always get the same response: The Monitor did not respond to the test request Summary Device Name servername.internal Monitor Name Telnet-CPUUtilization Protocol CLI OID CPU Utilization Possible reasons 1. The device might be down. 2. The username and password provided for this device might be wrong. 3. Telnet/SSH service might be down 4. The connection to Telnet/SSH
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10510
Bug - I don't see Timesheet details
Hi, I have problem to see Timesheet details. When I click on specific Timesheet, I don't see details like attach image. I'm wondering that other technicians do not have this problem and only I have this problem. I'm reporting to user for other technicians.
"MyApproval" widgets do not show approvals in some cases
hi there recently i have upgraded servicedesk plus msp to 10522 it is using MSSQL database strange thing happens some times users can not see approval sent to them on "myapproval" widgets in home page , they received approval email notification also saw
Spell Check not working
Hi when writing an email in the ServiceDesk misspelled words are no longer underlined and I cannot right click to correct them.
How to see timesheet approval data by permission scope
Hi, I want to use the Timesheet feature in my organization. We have defined multiple support groups. Each support group can only view their own requests. We want to give the group leader to access approve the timesheet. Unfortunately, I find out everyone
SDP MSP - Android Cannot connect to server when on mobile data
Hi, We have setup the server on a machine in the office. We used port 8084 as to avoid conflicts with other services running from the same server. Using our mobile devices we are able to use the app without issue when pointing the devices to the public
technicians can NOT see their own requests
Hi friends when a technician submits a request for another group, he/she can't see that request anymore. While the requester should be able to view his / her request even if it is assigned to another technician in another group please provide a solution
ServiceDesk Plus API v3 - Service Request
Hello, I've been looking for a solution going forward to a way to automate reporting using the API V3 solution within ServiceDesk Plus. My site is using this on premises, and I've got access to the API tools, and an API Key, but I am having difficulties
Issue with free license renewal process
Hello I want to extend my free SDP MSP license for another year , unfortunately automatic license generator is not working for me - renew form is giving me a message "Error occurred please contact application owner." I have contacted ManageEngine support,
ServiceDesk Plus MSP (API task filter)
Hello, Is there a way to get a list of opened task assigned to a particular person using API? I have tryed by get a list of all tasks from ServiceDesk. import requests url = "https://server.com:port/api/v3/tasks" headers = {"technician_key":"D3200000-0000-0000-0000-6F49F7AC0A9E" }
Routing Ticket Based on User Location and/or Category
I would like to Route ticket submitted in the portal based on user location and issue category. Below is my situation. 2 Locations Chicago Denver 5 Tech 2 Techs are in the Chicago Location 3 Techs are in the Denver Location Users
JobExecutionFailure: jobId:
We get the following error occasionally. Can you point me in the right location where I might find more detail? Thanks We are on 10.5 build 10511 JobExecutionFailure: jobId:1123807; ErrorMessage: java.util.concurrent.ExecutionException: java.lang.NullPointerException;
Internal operation failure : AUTO_CLOSE.
Hello, We are getting the following error over and over. From what I can tell this comes from Helpdesk - Request Closing Rules - Automated Close after 3 days.. How do I find what mandatory fields are "missing" and how do I determine what request
Change request status error
Hello, I'm facing with a problem. When i intend to change request status, this error occurs: "Account Site Validation Error" in my network, there are three Sites, but It is first time that i see this error. I would be appreciated, if you could offer me
ServiceDesk Plus MSP
When adding technician in MSP, unable to associate the technician to all created Accounts- only built in 2 accounts (sample, org) are appearing. Actually we need to assign technician dedicated to specific accounts so he could resolve the tickets for that
Support Group Question
Hi I need to setup the following and am not sure how to do this: 1) Create a new account (call in New Account) and have all support groups have access to their tickets. 2) Create a new support group that only has access to the new account in 1 above.
SDP to SDP MSP
Goal: I am using ServiceDesk Plus Free. I want to use ServiceDesk Plus MSP Free. Question: Can I backup SDP Free, uninstall it on the server, installed SDP MSP Free on the same server, then restore the ServiceDesk Plus Free backup in ServiceDesk Plus
Error when requester wants to close request by closing link in email
Hi Friends. When request status is "Resolved, waiting for test by Requester" an email will be sent to requester that contains Request closing link. BUT when requester wants to close the request by that link ,this Error message will be shown: Close Operation
ServiceDesk Plus API task update
Hello, I'm trying to update a task from request though the browser page. It works fine from my python script, but i would like to ue a direct url in my project. Is there a way to convert put request to url ? Py code: import requests url = "https://web.site.com:1234/api/v3/tasks/36311"
Auto Assign to Group if Ticket is unpicked
Hi we would like to assign all tickets that do not have a group assigned to them after 15 minutes to a default group. So if a new ticket is created and the group field is blank after 15 minutes assign it to a default group. Is something like this possible?
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