Hi I need to setup the following and am not sure how to do this:

1) Create a new account (call in New Account) and have all support groups have access to their tickets.

2) Create a new support group that only has access to the new account in 1 above.

3) Be able to assign the new account tickets back and forth between the new support group and all other groups.

The reason this is needed is we have a new external customer. A handful of their technicians will need technician accounts. They must be limited so that they can only see their customer (New Account) tickets. They will need to reassign some of their tickets to other existing support groups and back again.

How can I do this? I was able to create a new account and limit a new support group to access only that account but I am unable to reassign their tickets to any other group.