Error when requester wants to close request by closing link in email

Error when requester wants to close request by closing link in email

Hi Friends.
When request status is "Resolved, waiting for test by Requester" an email will be sent to requester that contains Request closing link. BUT when requester wants to close the request by that link ,this Error message will be shown:

  Close Operation cannot be performed Request is not yet resolved

here is some screenshots from Request closing page and Error message in attachment

we are using SDP MSP version 10510
Our database : SQLServer


                New to ADSelfService Plus?