Pre Release Announcement - Service Catalog in ServiceDesk Plus On-Demand
We are happy to inform you that this week, we would be releasing the Service Catalog functionality in ServiceDesk Plus On-Demand. This feature will be available only in the Enterprise Edition of the application. As with all our upgrades, this one too would not require any downtime of the application, so you will not be impacted in any way. With the introduction of the Service Catalog, here are a few interesting features that customers can look forward to: Service Listing: You can now create a standardized
Using Servlet API on hosted domain sdpondemand.manageengine.com
Hi There I am trying to make use of the Servlet API on servicedesk hosted at sdpondemand.manageengine.com... What is the correct machine name and port to use for servlet API access? http://<machine_name>:<port_number>/servlets/RequestServlet?operation='AddRequest'... Thank you Richard.
Service Desk OnDemand can integrate with SMS Gateway to send SMS Notification
Hi All, Can I know is there a way to for the Service Desk On-Demand to integrate with an on-premises SMS Gateway appliances? If yes, which edition supports this functions. Looking forward for any reply. Thanks Minghaw
how to enable login when a new requesters sends in a request
I am using OnDemand Service Desk Plus. I have "verified" my domain xyz.com. SDP is accessed via abc.xyz.com Everything is working pretty well except, when a request is submitted via email, the requester account is created but login is not enabled. Thus, the requester can't click on the hyperlinks in various emails (replies) until I go in and enable login for that requester. Once I do, the requester can login in (their password being their email id). So, how can I tell SDP to enable login for all
Request Screen Refresh
Is there any way within the application to set the request screen to refresh after so many minutes? This feature if availabe in the on-premise version.
Powerful Reporting
Does anyone have experience with creating powerful custom reports for reporting on things like KPIs and Metrics etc?
Update Change Management in Service Desk OnDemand
ManageEngine Service Plus will be implementing the following features really soon but I'm hoping these can be implemented on Service Plus On Demand as well because we are unsatisfied with the current Change Management features Option to create multiple Change Templates and specify a workflow for each template. Support for creating a normal template and an emergency template with each having its own workflow. Notifications based on roles - Option to configure the roles (Change Implementer, Analyzer,
Worklog Time elapsed report in Servicedesk Plus on demand
Hello, I'm looking for a report that can export me per worklog technician, the elapsed time on a worklog of a change. In service desk plus on demand, i'm not able to perform querries... Someone an idea how i can obtain the required report? Many thanks, Frank
On demand SDP multi clients
Dear, With the On Demand version SDP can have multiple clients, with its users, own knowledge base? If not, what on-demand version I use? regards ---- Estimados, ¿Con la version On Demand SDP es posible tener multiples clientes, con sus propios usuarios, propios base de conocimiento? En caso de no ser asi, ¿que versión on-demand me sirve? Saludos
Characters Viewable in Column
Is it possible to increase the amount of characters that are viewable in a column? There is available screen real estate that isn't utilitzed and also cuts off the title. As you can see in the example below, Contract Name is cutoff but there is plent of room to show the full name.
how to create new user account
how to create new user account
New UI for Additional Fields in ServiceDesk Plus On-Demand
We have changed the way you can add new additional fields in ServiceDesk Plus On-Demand. From a tab based view provided earlier, we have moved to a list based view for easy creation and management of additional fields. You would now be able to add a field of any data type at the click of a button and manage (view, edit and delete) your custom (additional) fields in one single list. You can refer to the Request Additional Fields help document at http://ondemand.manageengine.com/service-desk/help/admin/configuring-additional-fields.html
Hot Fix Released 25th Sep 2012
We released a hotfix that contains the following: API Enhancements We have provided new APIs for the bulk operations on requests: Pickup, Assign, Merge, Close and Delete. You can view detailed information here. Bug Fixes: The following issues are fixed in today's hotfix: When a request previously assigned to and viewed by a technician was changed to ‘Unassigned’ by modifying the site or group, the request subject did not appear in bold in the Request List View. Change approver when clicking on
"Pick Values" button in Reports->Advanced Filtering not working for any field
I am customising the "Requests By Category" Report in ServiceDesk Plus On Demand. When I go to Advanced Filtering, select a field e.g. "Request Status", select "is" as the criteria, then I go to click on the "Pick Values" button (the icon with the arrow/list), nothing happens. The result is I cannot add a filter at all. This happens on the latest IE (v9 on Win7) and latest Chrome. It also seems to happen no matter which field is chosen. Any help would be appreciated! Cheers Greg
Additional Request field not showing in available columns in custom report
Hi, I'm trying to create a custom report which uses an "Additional Field" in the request. Is there anything I need to do to make the field available in the "Available columns" list? Cheers Greg
Release Update - Asset Depreciation in ServiceDesk Plus On-Demand
We have rolled out the Depreciation feature for Assets in ServiceDesk Plus On-Demand. Depreciation calculation on used assets that decrease in value over time helps in useful financial reporting. You can configure depreciation either at the product level or the asset level. The following methods of calculating asset depreciation are currently supported: Declining Balance Double Declining Balance Straight Line Sum of the Years Digit The Release Updates can be found at http://ondemand.manageengine.com/service-desk/whats-new.html
Issues when editing purchase orders
I have created a Purchase Order, Items were marked as received. I then edited the PO to make some notes in the Remarks section and now seams to be stuck at Pending Approval and will not move to the next step. Required By : PO Status : Pending Approval Under actions > Submit for approval >Which goes to the approve tab and it shows approved. Having another user trying to approve this make no difference Please advise
Cannot allocate more than 100 users to a CAL software license
In ServiceDeskPlus On demand, I have a software license for 240 user based CALs. When I select a whole bunch of users (230 of them) and click the add button, then click save, I get an error message: "The maximum number of values for Allocatetowslist cannot exceed 100" There doesn't seem to be anyway around this- or am I doing something wrong?
Attachments in change request
In a change request, we have attached a document to the Rollout Plan section - however, when the e-mail has gone out to members of the CAB, and they click on the link to view the Change Request, they are not able to view the attachment, as it only shows them the title without a link to it - are we doing something wrong?
input length is greater than the maximum allowed length for cc
When sending mail from SD Plus ondemand, the following error is displayed for crowded CC mails "input length is greater than the maximum allowed length for cc" is there a way to bypass this
Migrate our Database to ServiceDeskPlus OnDemand
Hello, We buy ServiceDeskPlus OnDemand and we would like to migrate our database for ServiceDeskPlus OnDemand. How can we do it ? Regards, Tomé Lopes
Service Catalog
Is there any news on when the service catalog for OnDemand-Service Desk Plus will be released?
invitation mail to technicians
Hi, we are using SD plus on demand. I have created technicians and enabled login for them. No invitation mail is sent to the technicians. Mail server settins are OK, I can send and receive mail through requests Could you please advise Thank you Baran
TLS authentication within service desk plus.
We use the service desk plus on demand product. We are trying to enable mail fetching but our mail server requires tls authentication. How do we enable that on the manage engine side?
Release Updates July 2012
We have released a couple of updates to ServiceDesk Plus On-Demand: Software Asset Management - Additional Software License Types ServiceDesk Plus On-Demand now supports additional license types for Software Asset Management apart from the currently available ‘Individual’ and ‘Enterprise’ license types. The entire list is given below: Individual: License type for single installation OEM (Original Equipment Manufacturers): License type for software that is already installed in the hardware. Named
Release Updates - Survey Translations and Site Deletion
We have just released a couple of updates to ServiceDesk Plus On-Demand. 1. Survey Translation Admins can now translate survey questions in a language of their choice to be sent to the requesters. The following 14 languages: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Traditional Chinese. 2. Site Deletion While trying to delete a Site in the application, an alert is shown to the technician asking if existing
Creatie a generic view based on custom made status field
Hi, we are currently running ManagEngine as a hosted solution and i would like to ask if it is possible to make a generic view based on a custom made status. for example we have made a new status called 'new', is it possible to make a view called 'My new requests' which will be available for all users and when selected will show all requests with the status 'new' for the user? Thanks
ServiceDesk Plus On-Demand - Minor Update
We have just rolled out a hotfix for ServiceDesk Plus On-Demand fixing the following issues: 1. When a Technician's Site is changed, the existing Business Rules associated with that technician would not work. This is now fixed. Scenario: A business rule is created for a Site where "Requester name is" is given a Technician name as value ( Criteria) and assigns that incoming request to the same Technician ( resulting Action). The Technician's is removed from the site which the business rule was
ServiceDesk Plus OnDemand - Probe scanning problems
I have tried testing out the ondemand version of service desk plus, however, the probe scanning has been only 50% reliable. Frequently, the probe hangs, stops communicating with servers, cannot scan machines, etc.... I tested a local install of servicedesk plus as well, side-by-side, and confirmed it is not a WMI settings thing because the local install version had no issues scanning the machines. Targets include Dell hardware, Windows 7, Windows XP, Windows Server 2008/2008R2..... I have confirmed
Release Update - Enhancements to the Purchase Order Module
We have just released a comprehensive Purchase Order Approval System for ServiceDesk Plus On-Demand. These include a ‘multistage, multiple approver’ approval mechanism for Purchase Orders(PO) as well as the ability to add Invoice Details and Payment Details to a PO. Please find details of this and other updates at http://ondemand.manageengine.com/service-desk/whats-new.html As always, this update was' In Service' with zero downtime of the application.
A New Comprehensive Purchase Order Approval System for ServiceDesk Plus On-Demand
ServiceDesk Plus On-Demand is rolling out enhancements to the Purchase Order Module next week. These include a ‘multistage, multiple’ approval mechanism for Purchase Orders(PO) as well as the ability to add Invoice Details and Payment Details to a PO. Here’s what you can expect to see changed in the Purchase Order section of ServiceDesk Plus On-Demand in the coming week: http://ondemand.manageengine.com/service-desk/po-pre-release-announcement.html Migration of your existing PO data would be seamless
Inventory on iPad
Hello, I am trying to log on ondemand.manageengine.com and then add inventory by going to ServiceDesk Plus. But ServiceDesk Plus uses the mobile web browser and once I sign in it doesn't allow me to go to inventory. I have tried other browers and disguised them as a desktop browser, but then it says I can't sign in due to cookies are not enabled. Consequently, I can enable cookies on any of the browsers except for Safari.
Announcement: Planned Service Update on Jan 1, 2012
We have planned to do a service update to "Zoho Accounts" on Jan 01, 2012, from 00:30 PST to 01:00 PST. We are taking required measures to ensure that ServiceDesk Plus On-Demand services will not have any impact during this period. We will post here once the update is completed. Please refer here for more information on this update.
Merry Christmas and a Happy New Year 2012!
On behalf of Team ServiceDesk Plus On-Demand, we wish you a very Merry Christmas and a Happy New Year 2012!
ManageEngine ServiceDesk Plus On-Demand Service Outage.
There was a service outage from Dec 14th 9:15 AM Pacific time to Dec 14th 12.15 PM Pacific time. This was due to a network issue on our side (not application or database related). We have now fully restored the service and it should be working normally. Our teams are monitoring the situation closely, and if you encounter any trouble, please let us know. We apologize for the downtime and are taking all measures to avoid this in future. ManageEngine On-Demand runs in the Zoho infrastructure and
Linux host won't retrieve data
Hello, I have setup a windows PC as data collector. The machine is called "Log-Collector" And I want it to collect log files from a Ubuntu 10.04 server. On the windows machine EventLog Analyzer is working correctly on port 8400. So I added a Unix machine in the interface. Used the default port: 514. And on the Ubuntu machine I configured rsyslog.conf and on the bottom of the file I added: *.* @Log-Collector It adds the machine, it can ping the machine, but it doesn't collect any logs. The 2 machine's
Multilanguage Support for ServiceDesk Plus On-Demand
To meet the needs of a diverse and global user base, ServiceDesk Plus On-Demand is now available in 14 languages: English, French, German, Spanish, Russian, Dutch, Norwegian, Portuguese, Brazilian Portuguese, Swedish, Italian, Polish, Chinese and Taiwan Chinese. Support for additional languages is in the works.
Mobile Interface for ServiceDesk Plus On-Demand
ServiceDesk Plus On-Demand can now be accessed on a variety of devices as Android phones and iOS devices as iPhone and iPad. IT service desk teams can now support geographically distributed users that are mobile and untethered. Some links for you to explore more: Announcement: http://www.manageengine.com/news/service-desk-on-demand-mobile-access-news.html Mobile Interface Details: http://ondemand.manageengine.com/service-desk/mobile-web-app.html The platform independent mobile interface enables you
Support SNMP for Scanning Assets
We have several assets that we would like to represent in SDP On-Demand. These would include switches, printers, firewalls, etc. It would very useful if SNMP was an option when scanning for assets.
Need to Report the Resolved time
Right now I can report the completed time, but we mark everything as resolved when the issue is "completed" so we never get a completed time. Is there anyway we can run a report or setup one that will show the "Resolved" time of a request.
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