Active Directory Integration with ServiceDesk Plus On-Demand
This is ONE BIG NEWS: ServiceDesk Plus On-Demand and Active Directory say ‘ I do’ You can now integrate ServiceDesk Plus On-Demand with your Active Directory for importing user information. Users will be able to login to ServiceDesk Plus On-Demand using their Active Directory credentials. In addition, they can also leverage the advantages of the single sign on capability provided by Windows Integrated Authentication. This capability is highly secure and standards based, and is implemented using
ServiceDesk Plus On-Demand is Generally Available Now
We take great pleasure in announcing the General Availability of ServiceDesk Plus On-Demand, a SaaS based IT help desk and asset management application. This release is particularly sweet as this is the first offering to enter GA from ManageEngine's suite of SaaS based applications - ManageEngine On-Demand. ServiceDesk Plus On-Demand is the cloud version of ManageEngine's flagship product and trusted on-premise Service Desk software, ServiceDesk Plus. While ServiceDesk Plus On-Demand is designed
Release Updates and Season's Greetings!
We hope you had a wonderful Christmas and a Happy New Year! 2010 saw the service birthed out and 2011 promises to be one year of power packed action! During the last week of 2010, released three new features in the service: 1. Enhanced Asset Scanning: The application now supports the scanning of Mac, Solaris and IBM AIX workstations in addition to the Windows and Linux that are currently supported. Software scanning for ALL of these platforms is now supported. 2. Auto Assign of Tickets:
Request Creation Time Incorrect
When I create a new request, I notice that the request creation time displayed in the application is different from the time I created the ticket. How do I resolve this?
Mail Server settings Configuration- Help needed
When I try to configure the mail server settings in ServiceDesk Plus On-Demand, I get the following error message can someone help me to configure this properly? "FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Host unknown or not reachable." Regards, Pauline
Custom domain mapping.
Does OnDemand product have the ability to do domain mapping? So that we could use our own domain in the URL for our ticket system? If so, How to do it ? Jane
Can we integrate SDP on demand with corporate portal Sharepoint?
I really like SDP on demand and advised management to implement it. But management ask if the reports of SDP on demand could be viewed in our Sharepoint portal. Any idea for the question? Thanks //June Xu
about helpdesk requeter queue
i have downloaded the trial for the help desk. i am trying to create a scenario where a requester will not send the request just then. he only wants to save it. can you suggest me a way for that?
ServiceDesk Plus On-Demand BETA (closed) release
We are happy to announce the release of ServiceDesk Plus On-Demand BETA (closed). This new offering is the SaaS model of ManageEngine's ServiceDesk Plus, the ITIL-compliant help desk and asset management software trusted by scores of enterprises across the globe. You can access this service over the internet anytime from anywhere and deliver effective customer support. With no IT infrastructure or software installation, it makes the whole process highly cost-effective. As of now, the service has