AutoAssign: Two departments
I am having a minor issue with the SD+ OD auto assigning in round robin format for the two departments.
We have two departments with one technician each: Facilities and InfoTech. Using support@domain for InfoTech and Facilities@domain for Facilities .
Support requests are getting assigned to the tech in Facilities that should be in InfoTech. How can I set it so this does not occur and cause delays.
We have two departments with one technician each: Facilities and InfoTech. Using support@domain for InfoTech and Facilities@domain for Facilities .
Support requests are getting assigned to the tech in Facilities that should be in InfoTech. How can I set it so this does not occur and cause delays.
Topic Participants
Gene Jacobsen
sdpod-admin
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