Since we have moved over the updated version of the service desk, issues have appeared in our templates.

1)  When you select the template you require, to respond to an email, first it does not recognise the template.  You have to select another template, let it fail, or appear with no text.  Then select the template you want, and text will then appear.

2) When the text does appear, it does not recognise line breaks.  we have tried using various ways to try and create line breaks:

<br/> 

\n 

&nbsp

I have copied and pasted from Text Edit and Pages, but this has made no difference.  Can I ask what has changed to cause this problem, and is there a known resolve.  I found 2 other issues regarding line breaks, but relating to the older versions.

Has any one got any ideas?

Thank you