Acknowledge Requester by Email when a new request is received
Hi all,
My organisation has set up our Service Desk to receive e-mails from two different addresses, 1 for IT and 1 for HR. Is there a way to create an automated response that can be tailored to the address used?
Using the standard 'Acknowledge Requester by Email when a new request is received' will reply to both requests which is undesired.
Any advice or ideas to point me in the right direction would be greatly appreciated.
Regards,
Chris
My organisation has set up our Service Desk to receive e-mails from two different addresses, 1 for IT and 1 for HR. Is there a way to create an automated response that can be tailored to the address used?
Using the standard 'Acknowledge Requester by Email when a new request is received' will reply to both requests which is undesired.
Any advice or ideas to point me in the right direction would be greatly appreciated.
Regards,
Chris
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