We have just rolled out a hotfix for ServiceDesk Plus On-Demand fixing the following issues:

1. When a Technician's Site is changed, the existing Business Rules associated with that technician would not work. This is now fixed. 

Scenario: A business rule is created for a Site where "Requester name is"  is given a Technician name as value  ( Criteria) and  assigns that incoming request to the same Technician ( resulting Action). 

The Technician's is removed from the site which the business rule was configured.

Earlier: We would remove both the criteria and the action list from the business rule itself as the technician does not belong to that site any more. 

Now: After this fix, we would remove the technician from the actions list alone and leave the criteria section unaltered.

2. There were sorting issues in listing ' Notes' in the Request List View. This is now fixed. 

Please get in touch with us at   servicedeskplus-ondemand-support@manageengine.com for any clarification.