ServiceDesk Plus On-Demand can now be accessed on a variety of devices as Android phones and iOS devices as iPhone and iPad. IT service desk teams can now support geographically distributed users that are mobile and untethered.

Some links for you to explore more:

Announcement: http://www.manageengine.com/news/service-desk-on-demand-mobile-access-news.html

Mobile Interface Details: http://ondemand.manageengine.com/service-desk/mobile-web-app.html

The platform independent mobile interface enables you to access critical Incident management functionality without installing anything. Customers can now enjoy speed and flexibility in reporting and resolving incidents without being chained to their desks.

IT support teams and end users will now be able to access and manage their help desk tickets anytime from anywhere to keep critical IT services running and ensure business continuity.

The Mobile interface can be accessed through the mobile browser on typing the url http://sdpondemand.manageengine.com/mobile

Why you should be excited about the Mobile Interface

·         Intuitive, easy to use interface for quick and easy actions on incident tickets

·         No application to download and install on your device.

·         Comprehensive dashboard with details of Requests Overdue, Requests Pending, Requests Due Today for the technician logged in

·         End to end incident management operations such as Creating Requests, Editing Requests, Picking Up Requests, Assigning Requests, Closing Requests and Deleting Requests.

·         Additional operations on incident tickets such as addition of Work logs, Resolution and Discussion Notes

·         Detailed Request List Views with flags for Overdue ticket status, first response SLA violation and new email reply received from user.