User does not have this permission
We are implementing a client to integrate with the SD+ APIs (add/edit/get/delete requests). We can currently read a given request, but if we try to create a new one, then we get an error response message (below is the response we get using Postman): {
A Form Rule that is executing a Custom Function causes the Service Template to break.
As per the title, I have created a form rule with these rules (generalised): Additional Field is a Pick List Execute when a request is: Created & Edited on field change of {Additional Field} Conditions: {Additional Field} is "No" Actions: var confirm
Custom script not working - what am I doing wrong?
Hi, I am trying to create a custom script (my first), and I cant work out why its not working. There is no error or feedback and I cannot find any log to help me diagnose the problem. This is only a partial script at this point, whilst I figure out how
Getting survey results via API V3
Hi There, Looking for a way to get survey results from the SDP API. Is this possible? Was hoping it would be included in the request data on a request where a survey was answered but I'm not seeing anything. Not using Zoho Surveys integration
Auto merge solution - cloud
We have some systems that email our servicedesk automatically when an issue occurs (usually every few minutes) The problem is this results in a large volume of requests for the same issue which we eventually merge manually. Does anyone have a solution
Reply Template Capacity
Hi When I try to add a reply template I'm getting the error message: Maximum number of entries reached for Reply Template. I've deleted a couple of old ones but I'm still getting the same error?
Reports No data available
Hello everyone, how are u? Im using ServiceDesk Plus Cloud (standard verison) and today reports are not working. Any report I try to execute are empty and says No data Available to generate report Someone knows what can I do or what's the reason of this
Bulk Edit
Hello, We don't seem to have the ability to add a resolution when using Bulk Edit option to close a bunch of requests with the same resolution text. Is this a design feature or a setting within our environment?
Cannot log in via mobile app
Hi there, We have Microsoft SSO enabled on our instance, but for some reason, when we try to log into the mobile app, we get "An error occurred" and "Zoho Sign-in has been blocked". Can't see anything online to resolve this, I'm sure it's some setting
Script not working
Hi I try to automatically set requester name for technician to avoid issue with missing names, I get this script here https://pitstop.manageengine.com/portal/en/kb/articles/how-to-set-the-requester-field-as-logged-in-user But when i set it, i have a error
Connect your Microsoft account to ServiceDesk Plus - Issue
Hi All, I use ManageEngine ServiceDesk Plus Cloud and my Single-Sign-on using Azure(SAML and Domain verified) works perfectly. I have enabled Microsoft Teams Integration in ZOHO cloud as well. Attached Screenshot for error. Error - Cannot Link Accounts
Calculated expiration date of incidents
Hello guys, Im working with ServiceDesk Plus Cloud and I have a question... I wanna make an incident template with calculated expiration date like this: When I create a new incident SDP automatically sets its expiration date within 30 day from the creation
Custom function in trigger
hello, i need help, first thing first i am just IT support, with surface knowledge to scripting and doesn't know much about it, so the thing is, i create trigger in SDP cloud that applies to request, and for action i select custom function with this script
Power Automate to utilize V3 API
We are using power automate to perform some tasks which include generating tickets, and then attaching files onto those tickets. But currently I'm struggling to get files attached using power automate. I am able to do basic curls as well as a python versions
How do I overcome the error: Please provide a valid input for field Model?
How do I overcome the error: Please provide a valid input for field Model? Any suggestions?
Service Request Editor Field
We recently migrated from On-prem to the Cloud and are recreating our Service Templates. We used the Editor field on one of these templates and it is not showing all users. On-prem it would show everyone, however, on the cloud it only shows about 215
Is Service Plus Cloud having an issue where tickets are not being generated from emails sent?
We have not received tickets/requests in Service Desk Plus Cloud from emails sent to the desk for over four hours. We have done our internal checks but nothing seems to be out of place. Is there an issue?
Are business rules case sensitive?
Hi there, When we use business rules that look for a specific subject line, we've noticed that it is case sensitive, is that correct? As an example, if the business rules is looking for a subject that contains 'Peter Pumpkin', it will fail to apply the
Azure Data Factory Receiving a 4013 Error
I have setup postman and everything works correctly and I receive results. I setup a dataflow in ADF with the same information but receiving the following error. Keep in mind you will see the input_data below not encoded. When I do encode it I get error
Reassigning ticket to a group from the Requests view does not count as an edit?
We have technician auto-assigned enabled. This is supposed to kick in when a ticket is created or edited and it works fine for the most part. In the 'Requests' view, each request line has a dropdown where a ticket can be quickly reassigned to a technician
Another slow Monday
Anyone else noticing slowness, or is it just us? Our users are reporting slowness and various errors.
Site extremely slow
Hello all, is there any problem with the site? It is extremely slow
SDP performance today
Our instance faced spotty slowness today from about 1:15p-1:35p US/Central for all technicians and with all functions. (Most pages took a long time to load, >10 seconds, although occasionally during this timeframe things were returning closer to the normal
Import/Syncronize Azure users
Hi, Team, My customer has his users on an Azure Group. I've configured that group in Azure on Zoho Enterprise Applications, which has 157 users. After that, I set the integration with Microsoft Azure and the Azure AD Sync. I kept the default field mapping
Any issue with SDP CLoud. Unable to access
Hi Team We are getting below error
Changes to Technician Notifications After March 14th Release
Hello, Technicians have been reporting that since the 14th when someone replies to the conversation in the ticket that is not specifically the requester they are no longer receiving "request is appended with requester reply" system notifications. For
Adding new field to Assets
Our purchase orders reside in another application and are handled by a different department. We would like to add a new field to all Assets called "PO number", that way we can reference which PO an asset is assigned to. We would also need to be able to
Change Actionable email submit giving error
All We are getting the below error message on Change Approvals viz email. The workflows and Integrations are setup and it just started happening the last few days. We are getting this on the top of the approval email and we have never seen this before
Where to find Technician API Key for rest
Hi, Using ServiceDesk plus On Demand, I'm trying to get hold of my technician API key, i've seem various versions.. for different version, non seem to be valid. Clicking on my profile - no option, personalise - again no option, going into settings, and
'User does not have this permission" error when creating lookup field
Hello all, I am new to SDP and am trying to create a request form. When adding a lookup field, I am receiving an error message stating 'User does not have this permission'. I have full admin access, so the message is confusing. This seems to happen no
Status Change - Requester Responds to Closed or Resolved Request
As of now when a user responds to a closed or resolved request it goes back to a "New" status. We have a status that we like to use called "Responded". How do we change the system to use the "Responded" status instead of marking the request as the "New"
Cannot assign an technician
Hello, servicedesk cloud, we have such problem, we cannot assign any technician, after choosing an technician ans click OK, this field still stay as not assigned?
open pending requests list on Requester portal customization
Dear Support, I'm using customize request portal and there is an issue with viewing pending list ( action type open Awaiting requests) please find the attached i tried with open completed requests it's working fine except the above action type (open Awaiting
Search for a specific request using search criteria not working
Hello Manage Engine Community, I am trying to access Service Desk Requests using search criteria but I am facing issues I am able to view 10 requests details by accessing the API Request Type - GET URL - https://sdpondemand.manageengine.com/app/itdesk/api/v3/requests
additional field issue
Dear Support, i have an issue when i want to add special character information on additional field pickup list example : if the field value contains % or < or > or = not accepting please if you could fix this issue ASAP thanks
Date Picker on Self Service hiding behind add request bar
Hiya, this feels like it's a new issue as i don't remember seeing it before. But the date picker is hiding behind the add request bar. I've tried in different browsers and get the same issue. How do I fix this? Thanks, Gary
Fetching Field Values for a custom function
Does anyone know how to fetch field values from a form into a custom function, I want to use field values in a custom function to send off a notification using the sendmail tool, but I cannot get the field values to use for my subject, recipient, et
Currency field not availabe on trigger
Dear support i have added the currency field on the template, now when i would like to add conditions under trigger the currency field is not available, even under additional field
Network scan issue
I am using SDP on demand/Assets: I have setup a probe but network scan does not bring up all the printers found. Checking the logs on the probe install, can see it has discovered all the printer ip, and the network scan result also show the printers was
Custom Script to append an additional field onto the Subject
I am trying to create a custom script that a form rule can use. It needs to take the value entered into one field and append it to the subject line. All my attempts end up with null being entered. This suggests to me that I am using the wrong variable
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