We have technician auto-assigned enabled. This is supposed to kick in when a ticket is created or edited and it works fine for the most part.

In the 'Requests' view, each request line has a dropdown where a ticket can be quickly reassigned to a technician and/or group.

When a technician reassigns a ticket to a new group using this dropdown it does not seem to count as an edit to the ticket. So if the ticket is reassigned from from Group A to Group B, but a Group B technician is not selected as well, then auto-assign does not work. The ticket stays in an unassigned state.

If the group is changed by going into the ticket details and selecting 'Edit', or if the ticket line is highlighted and 'Edit' is selected on the 'Requests' page, then it counts as an edit to the ticket and auto-assign works.

Is it possible to make it so changing the group from the dropdown counts as an edit so auto-assign can automatically work?