PowerBI Connector - Waiting for other queries
Hi all, I've recently started using the PowerBI connector for Service Desk Plus Cloud, and I'm having some trouble loading the data from Service Desk to PowerBI. When I try to request the data for the tables I need, I am consistently hit with "Waiting
Base Currency issue
Dears, I can't change the default base currency under instance Configurations and the filed is disabled.
Servicedesk plus cloud merges ticket even if the ticketnumber is not mentioned in the subject or body.
We have an HR colleague that sends us tickets for accounts & laptops on a regular basis. on october 16th she sent us an email with subject "Laptop + account voor Wxxx Oxxxxxxxxx" Yet that email was added in old ticket ##54148## "laptop + account voor
[CLOUD] Auto merge and close similar requests - (first subject: "problem:xxx", second:"resolved:xxx")
Hi all, we are getting automated Tickets from our Zabbix system by Webhook. Problem = Subject: "Problem: hostname - defender not active" Resolved = Subject: "Resolved: hostname - defender not active" Now we want to merge these two Requests created automatically
Technicians unable to change status when replying to requesters
Technicians in my organization are unable to change request status when replying to the requester within the request. the circled request status in the image below is faded out and no one has been able to change it.
Error when connecting to store.
O erro ocorre apenas com e-mails fora da minha organização. I have this erro only when send e-mails to out of domain organization My domain is davita.com. When i try to gmail.com davita.com.br and others i have this error System Log Message : Error when
Change status when Technician replies to Requester
Hello, We are trying to have the status automatically change from "Open" to "Waiting for Response" when a Technician. I am having a difficult time looking for this option. Can you assist? -Jez
Azure Data Factory Zoho Linked Service
I have done all the setup and performed testing with Postman. Everything tested correctly. The intent is to GET all the requests daily so I can provide some statistical reporting. There is an existing linked service in ADF and I have attached the print
ProductType is being used by a module. Hence cannot delete it.
I created a ProductType, then deleted all the Assets in it, but I cannot delete the ProductType. Where else might this ProductType be used? I have no contracts, P.O.s or other entities. Thanks, Steve
I'm trying to automatically add an approval stage in my code, but it doesn't seem to be working as expected
Here's the code I'm using: approvalJson = Collection(); approvalStages = Collection(); returnObj = Map(); template_name = requestObj.get("template").get("name"); // Replace department with UDF_REF3 field which is a lookup field approver = requestObj.get("UDF_REF3").get("name");
Difference between Azure AD User Sync and manual Import from Azure button
Hi, I have noticed a difference between a user that is automatically imported when my Azure AD User Sync runs at scheduled time and when I manually import a user from Azure using the Import from Azure button in Requesters. If a user is imported via Azure
Autocomplete Fields Based on Address from Sites
I am working on creating a New User Request form for my users. I would like the ability for the user to choose a Site from the location lookup field, then the Business Address would autocomplete based on the address fields from the Site. Is this pos
SDOD is not updating tickets, saving changes
When working with an Incident, to convert to a Service Template, the system is not saving the data, nor returning to the main page of the ticket after it is saved.
Missing Auto Notification
Hello, we had a case the other day where one of the auto notifications did not get sent out. In the conversation area with the auto notification checked, the notification was not there. It seems to be a one off as other cases with the same template are
Unable to add new technician eventhough the email already been clear from other instance
I'm using cloud SDP, currently I'm trying to add 1 new technician, prior before this this technician email had been used on another instance. But the email currently already been deleted from the other instance. It's been overnight & yet when I'm trying
Even with ##RequestID## SDP cloud still create as a new case
Hi Team, I would like to know how to tackle this issue. When I created a new case under SDP, system will issued a new ticket number. I taken the ticket id & even use the ##RequestID## inside my subject id during i send email via outlook, SDP still record
Meraki firewall, switch or AP & network scan
Hi, We scan the networks on all our sites and on each site we have atleast 1 Cisco Meraki Firewall, Switch and AP. These do not show up in the discovered assets when we run scans. Is there a way to discover these? thanks Gareth
Scan via probe didn't update the asset details
Hi Team, We plan to uninstall some softwares from the users computers.I found a problem when i tried to run a report. For the screenshot below. These softwares were uninstalled yesterday. But i scanned the computer multiple times this day. the details
Auto-Assign New Mode
When a request comes in from either an email or from the helpdesk webpage they get auto-assigned a mode of "E-Mail" or "Web Form" respectively. We've just started looking at using the Android App for SDP and noticed that they get auto-assigned "Web Form"
issue with request print preview history section
Dear the there is an issue when trying to print request, on print preview page the history section data not showing
Disable Resolution Tab in Requests Tickets from being shown for Requesters
Is it possible for the resolution tab to be disabled from being shown to Requesters when they view their tickets? We prefer not to have our Requesters see our Technician resolution comments. Or would it be best practice to add a note that is not visible
description HTML from rREST API Requests
hi, I am using the request rest api to create a request, in the description field I send text in html format, example: <p>hello</p> from my application to the rest api, but when I open the request in manage engine the text does not It is formatted as
manage engine cert expired?
Getting the following, looks like your cert expired you use to sign all the hosted manage engines?
Servicedesk email fetching problem
Hi, In servicedesk cloud I have to every two, three days enable email fetching because is disabled all the time, is anything I could do with that?
Technician notes not counting as First Response
Hi Team, I've noticed that despite having the checkbox ticked for notes to count as First Response, the violation is still occurring: Set correctly on backend: Example ticket to test this - was responded to in 2 mins Ticket showing violation: Time of
Issue with the font formatting
Hello, After some updates on sdpondemand.manageengine.com portal Service, we have a lot of issues, which we didn't have before. Is it possible to personalize the formatting of the text when I reply or create the requests? Today the formatting of the text
Call external API using custom script
Hi, I need to get some information from third-party application API when create new SDP request. Is there any solution for this?
Failed to use reply-to address eventhough email already been verified.
Hi All, I had setup everything correctly following the steps, my email had been verified. But when i use the reply function inside my application, it prompt me error. Can advise what else i could do ? Error while processing the request! javax.mail.MessagingException:
Error when try to configure Exchange On Line email account
Hi All, Please, could you provide me some tips to fiz this issue? This email contains a valid MS Office 365 email account (exchange on line P1) Thank you in advance
Reply template
Dear Support, we are using service Catalog with approvals, we have an issue if the approvers clicked on reply button on the request form only the requester will receive this message. we would like to add all approvers ( stages) by defaults to that templates,
Email Fetching Stopped
Data Import into CMDB with Multi-Select field
Is it possible to use the System > Data Administration > Import Data function to populate a CI Multi-Select field from a spreadsheet? Here are some of the field values I have added to the Multi-Select field: DEPT - Administration DEPT - Finance DEPT -
Unable to use reply-to email on cloud SDP
Hi All, I had setup everything correctly following the steps, my email had been verified. But when i use the reply function inside my application, it prompt me error. Can advise what else i could do ? Error while processing the request! javax.mail.MessagingException:
SDP Custom Function, send a response
Hi there, I have a bit of trouble creating a custom function, which should send a generic mail to either a requester or another mail. I've tried using zoho.sdp.replyRequest but it returns a error: "status_code":4001,"field":"CC","type":"failed","message":"EXTRA_KEY_FOUND_IN_JSON"
Ticket Closure Happens Before SLA Can be Applies to Request by Business Rule
Hello folks, We have run into an issue with our cloud application where when a technician closes a request from the edit request dialogue by setting the dropdown to closed and updating the other mandatory closure fields the request closure happens first
Email fetching broken
All of a sudden our email fetching for all our sdp instances has failed yet the outgoing smtp is still working using the same username and password. We are using O365 & everything looks normal. There errors we are getting say it is unable to authenticate.
Service Request SLA Configuration
Hello, I am trying to set up or service request SLA and I'm not seeing any way to configure different SLAs depending on a field value (ex. status, priority). Is there any way that I can use a field value as a rule to configure different SLA's for service
Product-Vendor association is being used by a module. Hence cannot delete it
Dear Manage Engine Expert, I just create a demo asset with product and vendor relationship for test purpose. However, the product cannot be delete. So I go to vendors section and willing delete the assoication alternately, it seem also lock for deletion.
IMAPs and o365 with cloud managed client
So i just got off the phone with support and was able to fix this with their help. If you are like me, you watched the video and looked at the web pages, and cant find any OAUTH settings. This is for the cloud hosted one. There is a little window in the
status_code 4000 when getting a list of assets via an API v3
Can you, please help me figure out how to get a list of assets via the API v3? First am requesting a token that has enough permissions to multiple scopes: As a result, I can successfully access the requests endpoint: However, when I am trying to get a
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