Auto-Assign New Mode

Auto-Assign New Mode

When a request comes in from either an email or from the helpdesk webpage they get auto-assigned a mode of "E-Mail" or "Web Form" respectively.

We've just started looking at using the Android App for SDP and noticed that they get auto-assigned "Web Form" too so we cannot tell what was created in the App compared to from the webpage.

Is it was possible to have any requests created by the app to be assigned "App" so we can report on the incoming request streams?

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