M365 Security Plus build 4616 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4616. Issue Fixes: An issue with collecting audit data in US government environments that caused audit reports to display no data has been fixed. An issue in the
Message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives."
Hi, Got an error with ADSelfService Plus where user cannot update the Contact section. Previously, it was possible to do so. A user got a message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives." when
How long does it take for a patch scan to complete?
I inherited Endpoint Central, and I'm going through patch mgmt. On Endpoint Central is on-premise and when i manually kick off a scan, about 1/2 the time it comes back as timed out. How long does it normally take for a patch scan to complete on your systems,
Hiding Additional Fields
Hi When bulk editing requests it list every additional field that I've created in the bulk edit details request. How do I remove this so that it only lets them bulk edit the system generated fields? It's currently listing over 100 fields when I select
I can't see the data security plus on the web
Hello everyone, I downloaded the demo to try the software and I find that I can't see the datasecurity plus website, the ADAudit I can see it without problems. I already activated the service and it's running ok, I tried with http and https, I tried with
Call template within existing template
Hi! In our organization, we use dynamic Service Templates for our users to submit requests. Now, one of our coordinators has asked for a change where they want to merge several templates into a single dynamic template so that the users only see the information
The maximum limit for type reached: Single Line
Hello team, I am encountering an issue with Service Desk Plus where I receive the error message "The maximum limit for type reached: Single Line" when attempting to add or modify a field. This error is preventing me from completing my task, and I require
[On-demand Webinar] Overcoming ITSM roadblocks with OpManager's integration
Are you tackling these ITSM challenges in your daily operations? Struggling to maintain an accurate CMDB for auditing purposes Difficulty in visualizing your network infrastructure to resolve issues swiftly and reduce MTTR A reactive approach to incident
Endpoint Central integration
Hello, We currently have ManageEngine Endpoint Central, and I would like to know if SDP will be integrated into Endpoint? On my side, I would like to see the configurations of the categories and service model as well as the tasks. On the navigation menus,
HelpDeskConfig
Hello, I want to know If I add a technician in the HelpdeskConfig group, can we remove this role afterwards? Sincerly,
Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }.
I get the following error with Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }. Please refresh the page or contact the administrator.
Using Resource Section in "Service Catalog"
Hello everyone, We have added the resources section in a Service Catalog form for managing an asset type. We would like to create the following rule: If the asset has been chosen, it will no longer be visible in the next request of the model. Its status
Managed apple ID through MDM
Dear Sir or Madam, I would like to know where in my mdm manageengine Profile section, is the managed apple id located. I am trying to put a managed apple id in some ipads and I cannot find the way to do it. It would be great if I could have some guidance
Configure error folder
Hi Installed latest version - getting this configure error folder error but don't see a way to configure it.
Query to connect Releases to Changes
Hello, I'm trying out PowerBI with this: Integration with Power BI Desktop I would like to list releases and their associated changes but cannot see how to create the relationship between the two tables. Is this available? Thanks
The MFA endpoint is taking a long time to load
Currently, I am pushing the agent to the user's computer. When the user accesses the device, the MFA prompt appears but gets stuck on the loading screen for a long time (from 2 to 4 minutes). Please investigate the issue and help us find a solution. Thank
Proxies
Hi has anyone managed to get the agent to proxy correctly ? We are using an company called Iboss and we can use either a PAC ( Which i guess will not work) or a fixed IP Address. But i am unsure if the Endpoint Central agent has to have a username and
User Account Backup
Hi There, There have been a few cases for us were backing up user accounts and deploying them to another device would have been ideal. In my testing of the current user backup feature in Endpoint Central it grabs all "Local Users" or "Domain Users" groups.
Is there a way to add the filters to the PDF Export
Hi, I would like to know if there is a way to add the filters on the pdf export of a report ? SOX Auditors are asking us to show every AD users that has been disabled on our AD group. I'm applying the filter OU=(Our division), but when I export the pdf
Add Integration for JIRA Cloud
Currently, integrating Desktop Central with the cloud version of JIRA Service Desk is not supported. Since the on-prem version of JIRA is supported, I think it is essential that Desktop Central integrate with the cloud version as well.
How do I create a field that has the list of users in ME as its drop down?
How do I create a field that has the list of users in ME as its drop down list? similarly to the name field on the service catalog field. Is there a way to duplicate default fields and edit them?
Gestion des ressources
Bonjour à tous, Nous aimerions savoir s'il est possible de gérer une ressource à partir d'une requête. Nous allons ajouter une ressource dans un modèle de catalogue de services et nous avons ajouté la section ressources. L’idée est que lorsqu’une ressource
Managing software licensing renewals
I combed through the documentation and found that licensing can be renewed by renewing a contract. We have numerous systems where we've added licensing over the years. The expiration for the new licenses is annual based on the purchase of those licenses.
Nom approbateur dans changement
Bonjour à tous, Sur le changement (Change), nous souhaiterions que le nom de l'approbateur soit afficher dans la demande de changement. Ici, c'est déjà approuvé mais on ne sait pas qui a approuvé le changement. Si quelqu'un a une idée s'il vous plaît?
Issues view
Hello How could i watch list of all Requests submited by other technicians who are in a same group with me? If they were end users i could select "view department issues" but for technicians there is no way like this. I even tried Roles but it didnt work,
Export XLS from Report Issue
I am using SDP version v14.8.20 with an MS SQL database. I have no issues generating reports within the program using the report builder, but when I try to export an XLS file, I get this error: {"error":{"message":"An `executablePath` or `channel` must
Send a notification alert to users
We want to use a secondary email attribute in ADManagerPlus to send out an email notification when we do any changes to the account or we want to send any notifications using the secondary email attribute we have already created the attribute and added
How to remove a single user from multiple groups?
Hello, i have a user that needs to be removed from several groups. Is there an easier way to do this? i know you can add/remove bulk of users from group but this is a single user being removed from several groups. All your assistance is greatly appreciated.
Send notification delivery status to Manager: HTM attachment?
Hello. I am trying to better understand if I can change the behavior of the service when it sends the notification to the manager, as per the configuration: The e-mail reaches the recipient (the manager) in this way: The body is empty and the text that
Supervisor view
Is there a way for a Supervisor or Manager to see the tickets of their direct reports?
Business today is driven by real-time applications—and the future demands even more- DDI Central webinar on 4th December
It's time to start building next-generation data centers with DDI solutions as the foundation. Are you ready? Join us for an exclusive webinar tomorrow to explore how DDI solutions optimize data center networks for unmatched speed, robust security, and
Updated Australia Data Center maintenance (including patch service) scheduled from 8th December 2024 9:30PM to 9th December 2024 6:30AM AEDT
Hello! We would like to inform you that the scheduled infrastructure maintenance for the Australia Data Center, including patch service, is now planned from 8th December 2024 9:30PM to 9th December 2024 6:30AM AEDT. This maintenance has been carefully
Scheduled United Kingdom Data Center Maintenance on 8th December 2024, between 2:30AM and 8:30AM GMT
Hello! We would like to inform you that our scheduled infrastructure maintenance for the United Kingdom Data Center is planned for 8th December 2024, between 2:30AM and 8:30AM GMT. This maintenance has been carefully scheduled during non-business hours
Scheduled Canada Data Center Maintenance on 7th December 2024, between 3:30AM and 6:30AM EST
Hello! We would like to inform you that our scheduled infrastructure maintenance for the Canada Data Center is planned for 7th December 2024, between 3:30AM and 6:30AM EST. This maintenance has been carefully scheduled during non-business hours to minimize
Scheduled Japan Data Center Maintenance from 7th December 2024 8:30PM to 8th December 2024 12:30AM JST
Hello! We would like to inform you that our scheduled infrastructure maintenance for the Japan Data Center is planned from 7th December 2024 8:30PM to 8th December 2024 12:30AM JST. This maintenance has been carefully scheduled during non-business hours
Scheduled China Data Center Maintenance on 6th December 2024, between 8:30PM and 11:30PM CST
Hello! We would like to inform you that our scheduled infrastructure maintenance for the China Data Center is planned for 6th December 2024, between 8:30PM and 11:30PM CST. This maintenance has been carefully scheduled during non-business hours to minimize
Scheduled Saudi Arabia Data Center Maintenance on 6th December 2024, between 5:30AM and 7:30AM AST
Hello! We would like to inform you that our scheduled infrastructure maintenance for the Saudi Arabia Data Center is planned for 6th December 2024, between 5:30AM and 7:30aAM AST. This maintenance has been carefully scheduled during non-business hours
AD360 rolls out build 4407.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4407. Enhancement: M365 Manager plus will now come bundled with AD360, enabling centralized hybrid AD and Microsoft 365 management, reporting, and auditing. How
Remote Aceess Plus cant record video session
Hello I need support to enable remote access plus recoding the video for remote session , its always showing Not available after recording the session .
Disaster Recovery Drill for Zoho US Service on 23rd November 2024 and 30th November 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US Service on 23rd November 2024 and 30th November 2024 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently.
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