Log4j2
Please can you confirm whether Desktop Central is affected by CVE-2021-44228? It looks like it uses Apache Struts so I thought there was a possibility it could be vulnerable.
Exporting a project to CSV, including tasks, milestones, timelines, roles, and time details.
Es necesario exportar un proyecto completo a CSV con todos sus atributos en el módulo Proyectos de ServiceDesk Plus. ¿Cómo puedo hacerlo?
Vulnerabilities over time graph SQL
Is anyone able to supply us the SQL query which drives this. We would like to use the query to generate our own data from our SQL to showcase patching trends
Submit a review and get a $25 Amazon gift card
Hello! Last year, ServiceDesk Plus was featured in Gartner's Magic Quadrant for IT Service Management Tools and its Critical Capabilities for IT Service Management Tools report. We are being evaluated for the same reports this year as well. Our ratings
REPORT - to show all of the Assets that as user has had / all users that have been assigned an asset
Scenario: a laptop has been used by multiple people since it was purchased - we have assigned it to a user, then back in the storeroom, then assigned it to another user, then back in the storeroom and now it is with another user. I know I can look at
Exploring Automation of User Account Migration Across SAP Servers with ADManager Plus
Hello everyone, I am reaching out to gather insights and experiences regarding the capabilities of ADManager Plus, specifically in relation to automating the migration of user accounts between different SAP servers. As many of us know, managing user accounts
Attribute in GetUser call
I am not getting an attribute related to account status of an ad object whether the user is active or not. how can we achieve this ?
ManageEngine Log360 - Year In review!
Hello, This post provides a summary of the features, issue fixes, and enhancements released in Log360 during 2024. New Features February 2024 Incident workbench: The Incident Workbench feature, a specialized threat investigation console providing advanced
Daily maintenance planning without weekends and public holidays
Hello, We have scheduled a daily maintenance on the "Maintenance" tab So, we receive notification emails even on weekends. How can we configure the daily maintenance to exclude weekends and holidays please? Sincerely,
Custom change report
Hi I want to create a custom report to show following information Change ID Title Change Requester Change Owner Change Implementer Schedule Start Scheduled End I've try this query => https://pitstop.manageengine.com/portal/en/kb/articles/change-rl but
Announcing Our New Ebook: Master APM Challenges with 'The Ultimate APM Playbook'
We’re thrilled to announce the release of our latest ebook, "The Ultimate APM Playbook: Master Challenges and Implement Best Practices"! This comprehensive guide is designed for IT Operations Managers, DevOps professionals, and Business Leaders looking
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We own SDP and EndPoint Central. (EndPoint is hosted at a different location and owned by our parent company if that matters) We have not integrated the two products. What is the cost to integrate the two products? The goal I am shooting for is this -
[SDF-89712] Hide/Show or Mandate/Not Mandate Checklists on requests
Is there a way to use FAFR on request to either Show/Hide or Mandate/Not Mandate check lists based on another field (pick list) in the request. I have a request template with a custom pick list field added. It also has 2 checklists associated to it. Based on what the user selects from the custom pick list I'd like to show 1 checklist and make it mandatory while hiding the other and making it non-mandatory.
Advik Email Migration Tool
The Advik Email Migration Tool is a versatile and robust software solution designed to help users seamlessly migrate and back up their emails from various email service providers, including Hostinger. This tool is particularly useful for those looking
Reverse proxy issues with ME SDP websockets
Hi! We have an Apache reverse proxy for many internal webservices that need to be exposed publicly on the web. Many of these utilize websockets and as such we are pretty much using the same entries for all our hosts. However, ManageEngine ServiceDesk
How to view / edit dynamic resource group attributes ?
Hello All In Password Manager Pro I am able to create dynamic resource groups based on expressions. However after creation how do I view or edit the expressions of these dynamic resource groups ? Am I missing something here ? rgds Henk
401 unauthorized
Endpoint Central support and community, I am experiencing interesting issue that agents in a remote office cannot establish a connection with the endpoint central server in a central office. Server is 10.1.2228.20 on a Windows server. Clients runs 10.1.2228.20.W
Report for User with managed software
Hi I need a report based on User -> Assigned Laptop -> Manage Software on this laptop. Can someone help me with that?
Get compliance reports for PCI-DSS v.4.0 and ISO 27001:2022 with Log360 Cloud
Dear users, We're excited to announce that Log360 Cloud now supports out-of-the-box compliance reports for the following compliance standards: PCI-DSS, updated to version 4.0 ISO 27001:2022 Please share your thoughts, queries, or feedback. For more details,
Upcoming enhancements in Integrations, Changes, Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Integrations, Changes, Setup in ServiceDesk Plus Cloud. Enhancements Integrations SDP Cloud - Zoho Cliq integration Integrate ServiceDesk Plus Cloud with Zoho Cliq to enhance user communication
Endpoint Central taking snapshots before patching
Good afternoon, we have recently installed Endpoint Central. 11.3.2406.5 I have heard it is possible to take VMware snapshots of servers before patching. but I cannot find any KB articles. Looking at it I am thinking it needs to be scripted. does anyone
is it possible to submit a custom form via API call?
Dear all I create a custom form as the attachment. Because both the "Time off balance available" and "Remaining Time off balance" fields are numeric values from another database. I want to submit the form via API call. I am using the HTTP post method
Asset Bookings - No Technician Notifications
We were very excited to see the release of the Asset Booking module but we've unfortunately hit an issue right at the start. How can we notify technicians that a new booking request has been submitted? There are some triggers that can be enabled in Notification
User Logon History Report
I tried exporting the data from the User Logon History, but it appears the actual break-down of the report is tied into the "user logon count" column. I want to see if there is a way to export the "user logon count" for all users? The only way I've seen
How to Transfer folder from one Gmail to Another Gmail Account?
In various situations, users want to transfer their Gmail folder to another Gmail account but they don't know how to do this. So, after researching I mentioned below the two best strategies to complete the migration of folders from one Gmail Account to
Every data center is as unique as a fingerprint—manage it effortlessly with a full-stack DDI solution - DDI Central webinar on 4th December
Join us to discover how DNS, DHCP, and IPAM (DDI) solutions revolutionize data center operations by centralizing IP address management for better control and visibility, automating processes to boost efficiency, enhancing business continuity with failover
Java JRE compatible versions
is there a need to keep java JRE in servers those hosted Manager 12.8.188, Device Control plus 11.2.2300.16, NetFlow Analyzer 12.6.135. if yes, what are compatible versions or can I upgrade JRE to latest version normally.
How do i reset user's authenicator app token to a new phone?
Hi Support, A user registered the selfservice for his old phone.But he lost his phone recently.How do i reset the user's microsoft authenicator app token to a new phone?Thank you.
Migration to SDP MSP
Hi, Team, is there a way to migrate Support Center Plus to ServiceDesk Plus MSP? Thanks.
Request Custom Function error Exception - 'SSLException'
Hello, I'm trying to use Request Custom Function to update request details. I found a script from another topic, but I'm getting "Exception - 'SSLException'" when trying to run it. Our servicedesk plus is a https site only, so maybe I'm doing something
Edit Purchase Request
ManageEngine ServiceDesk Plus 14 How can I do it? The purchase request status is "Approved", it should not be possible to edit the information in "Requested Items"
Upgrade to 14730 Failed Due to SeqGenState table incorrect Record
Hi Friends, I need to Upgrade ServiceDesk Plus from version 14720 to the last version(14860) But failure occurred with this message: There are incorrect values in the SD/Seqgenstate Table. Contact support for details. And when I read upgrade logs this
Critique of the Multiple Similar Products (SupportCenter Plus, ServiceDesk Plus, and ServiceDesk Plus MSP)
Dear ManageEngine Team, I would like to take a moment to offer some feedback regarding your current product offerings in the IT Service Management (ITSM) space, specifically SupportCenter Plus, ServiceDesk Plus, and ServiceDesk Plus MSP. While I recognize
ServiceDesk Plus and ServiceNow Integration : OAUTH?
Hi All - Customers are reaching out saying Basic Authentication is deprecated and that would prefer to use OAUTH when integrating with ServiceDesk Plus. What is our POV on that? I only see Basic Auth in the setup instructions...
Upgrade to the latest Secure Gateway Server Build!
Hello everyone, We have updated Patch Manager Plus's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90111) on this readme page.
error and discards monitoring
We have several switches. I know i can enable "error" and "discards" monitoring on a specific interface by clicking on that interface, go to configure and enable the thresholds for errors and discards. However, i want to have these options default enabled, for all ethernet interfaces. How can this be accomplished ? Or do i have to select every single ethernet interface from every network device to enable error and discard monitoring ? tnx Sebas
Deploying a PowerShell Script or Bat file as a Software Deployment vs a Custom Script
I'm encountering an issue with a registry export script in Endpoint Central. When I deploy the script as a Software Deployment, it only exports some of the registry subkeys and their values, resulting in a 4KB file. However, when I push the same script
Deluge Custom Function Example - Add a Task to the current request.
Hello, I want a Request Life Cycle transition to add a task template to the current service request using a custom Deluge function. Can anyone provide an example or point me in the direction of one?
How to disable the reason for a Web Remote connection?
We just upgraded to SDP 9323 so we could try out the Web Remote Connection. Whenever we try to connect to a host, we're prompted with entering a reason for the session, which is required. We do not want this to be required. Thanks.
Upgrade to the latest Secure Gateway Server Build!
Hello everyone, We have updated Vulnerability Manager Plus's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90111) on this readme
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