Free Webinar: Awesome Active Directory password controls
Active Directory passwords are easy to crack. Since the password controls have not changed in over 15 years, attackers have been given ample opportunity to develop successful strategies for cracking passwords. We all have the same vulnerability with regard to our Active Directory passwords! However, there are solutions! Derek Melber, Active Directory MVP, will be hosting a webinar on November 16th & November 30th. The webinar is free and you can quickly enroll here.
User imported with the LDAP cannot connect to SDP with the sign "№" in the password
User imported with the LDAP cannot connect to SDP with the sign "№" in the password
Hide Resolved status for one role
Hi everyone! I need to hide or denied to set field status "Resolved" for one role and one template. Case: Our developers team must set status "Testing" after done the request. Now they also can choose status "Resolved". Need this feature to one template "development". I try to make it different ways: 1) On form load, execute script: if( ($CS.hasRole("SD_Developer"))){ $CS.removeOptions("STATUS",["Sprint", "New", "Approve","In next sprint","Closed","Denied","Resolved","RFC"]); } It's working only
Hello I'm looking to build a report that will show upcoming sla that are about to violate.can you send me the query that would help with this. Build 9.3 Build 9304 database Postgres
Upcoming SLA breaches
Query Report - Requestors who have never placed a ticket
May someone help me with creating a query for All requestors who have never placed a ticket?
Service Desk Plus Confidential Requests
Hello, Is there a way to make specific requests confidential so that only the technician assigned or group assigned may see the request? We have HR confidential requests that we would not want anyone else to see.
Query Report - most entered tickets
Can someone help me write a query report regarding, "Most Entered tickets by Requester"? It will need Requester name, Location, amount of tickets, and be able to be done from certain date ranges. If possible.
sudo parameters for elevation
Anyone configured remote password changes in Linux using an account other than root? We created a service account for the Linux servers, specifically for PMP's use. Our Linux admin is asking me what the sudo parameters should be for elevation for the account (i.e. what specific commands PMP will be executing via sudo.) Any help is appreciated! Thanks, - Steve
Office365 license report
in ADManager Plus when I attempt to run the "Office365 -> Licensed Users" report. I receive the error "Please select at least one object to be displayed in results". Please could you advise on this error message as I have followed the instructions in the user manual without success.
Unable to update patch database using closed network process
Are there any known issues with updating the patch database using the closed network process in DC version 10.0.135? I have not been successful since our version upgrade 2 weeks ago.
Empowering ServiceDesk Plus for Active Directory(AD) Management
Greetings from ManageEngine! We are happy to bring you the free webinar on "Empowering ServiceDesk Plus for Active Directory(AD) Management". Register for this webinar and learn how to power up your help desk with AD management capabilities. CLICK TO REGISTER Topic : Empowering ServiceDesk Plus for Active Directory Management Date : November 16th, 2017 Time : 2 PM EST Presenter : Jay, Product Expert Attend this exclusive 'ServiceDesk Plus - ADManager Plus integration' webinar and learn
Set up Secure Permission Management with Workflow in ADManager Plus
Data security is of utmost importance in every organization. Since security breaches can have a crippling effect on the operation as well as credibility of organizations, enterprises need to pay great attention to securing their resources. But help desk technicians are often reeling under a deluge of AD management activities, making it difficult for them to be 100 percent vigilant at all times and ensure that only the right people have access to resources. So how can you ensure the safety of all
Incorrect time in the execution of the Request
The service desk has a working time from 9 am to 18. The SLA urgent plan is configured with an execution time of 1 hour. If an request arrives at 6 pm, the time of its execution is postponed to the next day and is set to 9 am, but must set on 10 am i.e. the engineer must start its execution at 8 am, but this is not working time, and request is considered to be overdue. Where can I fix this setting? Time on the server is correct. Sevice desk: Our version : 9.3 Build 9301 Data base : postgres Server
Other HelpDesk solutions integration
Good day! We need to integrate several helpdesk systems. We will use ServiceDesk Plus on our side, our partners have other helpdesk systems. All of them are able to use rest-api. We need to transfer incidents between our ServiceDesk Plus and the helpdesk systems of our partners. When performing actions with incidents in our ServiceDesk Plus, it is necessary to perform automatic rest-requests to transfer data to our partners' helpdesk systems. From the documentation it is clear that I must use the
Recording time in Projects
If I associate SRs with Projects, does the time spent on the individual SRs get recorded against the overall time of the project?
Menu Tabs
Hi there How do you change the menu tabs from Icons to Text? SDP was successfully patched to v9.2 build 9231 this morning in our organisation. The "Reports" and "Community" tabs have changed from text to icons. Please advise how to change the tabs from icons back to text?
error mail
we have changed the exchange server to zimbra and when configuring the incoming mail options it gives us an error. On the other hand, outgoing mail works perfectly for us.
Fail to reply issue due to mail server setting
it worked before but when we change to office 365 setting it always.
Reports
Hi Guys, I am new to ME and hence this request. This might seem a bit trivial but here we go. I am struggling to create reports: 1) all open cases 2) breakdown of all cases open/closed, agent wise Can anyone out there advice on how to write/manipulate a query to get the above results? Many thanks Raj
Alert technician function not work.
The function "Alert technician by e-mail when a request is assigned" is not work. No any mail send to technician. But "Alert group members by e-mail" or reply Mail to Requester is work fine. Is there any log to troubleshoot this issue? Thanks.
Closing of Request by Requester
Hi, can a requester close his/her request that is not yet resolved? For example, they want to cancel their submitted request,. Is it possible for a requester user to close the ticket?
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 updates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Upgrading from 8316 to 9.3, how to find where the SDP MSP OS was build in Linux or Windows, how to find
Hi, I was new to SDP MSP, I was wondering how to find the OS was built for my current version, Could anyone help and how to upgrade the version too.
Patch Tuesday: November 2017 updates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Incorrect time in the execution of the Request
The service desk has a working time from 9 am to 18. The SLA urgent plan is configured with an execution time of 1 hour. If an request arrives at 6 pm, the time of its execution is postponed to the next day and is set to 9 am, but must set on 10 am i.e. the engineer must start its execution at 8 am, but this is not working time, and request is considered to be overdue. Where can I fix this setting? Time on the server is correct. Sevice desk: Our version : 9.3 Build 9301 Data base : postgres Server
[KB] How do I monitor mobile device usage in my organization?
With policies such as bring your own device (BYOD), employees are increasingly depending on their smartphones to check on work emails. As an Exchange admin, you need to keep an eye on mobile device usage in your organization. You need to be vigilant about the types of devices being used, folders synchronized per device, and inactive ActiveSync-enabled devices. Solution: Exchange Reporter Plus offers detailed reports on the mobile devices used to access Exchange Online mailboxes. These reports allow
Time Difference
Hi, Report time changed. How can I fix this? It was correct before but I found that (on access audit screen) its changed today. My time is 11:00 AM but report show 10:00 AM
Is it possible? 2 step ticket confirmation before colsing.
Hi All, I'm just starting with SD Plus MSP and have lots of question related to it. The first one (and the most important for me) is: ist it possible to configure SD Plus this way: 1. Specialist sets status of the ticket to resolved. 2. Notyfication about it is send to a user. 3. If the user won't answer within 24h (User has nothing to complain about) the e-mail with link will be sent to ANOTHER person who can close it by clickin on the link in the message. Thanks in advance for your effort :)
Portal Security
Off the back of a change in our infrastructure we are now looking at making SupportCenter available to customers via the Portal. Have you got any recommendations within the configuration on how to optimally secure this please? I can't see any posts? I appreciate posts like Chris's below https://pitstop.manageengine.com/portal/community/topic/cve-2017-9805-is-sc-vulnerable leave you open on any vulnerabilities that exist in Apache/Java/MYSQL or SQL Server. In an ideal world, lets say there weren't
User imported with the LDAP cannot connect to SDP with the sign "№" in the password
User imported with the LDAP cannot connect to SDP with the sign "№" in the password
Work Logs
Hi, I am writing a report outside of the web interface and need to report on Worklogs. Can anyone tell me what table the worklogs are in? Also, what table are they for archived requests? Thanks!
How do I create a field that has the list of users as its dropdown list?
How do I create a field that has the list of users as its dropdown list?
Incident Template assistance
SDP On-Premise Version 9.3. How do I make an incident template inactive? Can't find an option in the Edit page
Cannot access windows log for regular report
Hi, our environment has 2 windows server, one for AD and one of ELA server, I created a daily report on ELA server to report the failure login message of AD server, however, the report doesn't work, it only shows the header and no data in it, I tried to re-scan the windows server in the ELA console and allow this ELA server IP access to this AD server, but result is still no data in this report, anyone can give me any suggestion?
O365 Manager Plus 4112 released with log forwarding feature and new audit reports
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4112. This build brings log forwarding feature, new audit/alert reports, and a new management task. New Feature: Log Forwarder : O365 Manager Plus can now be integrated with SIEM solutions such as Splunk, and Syslog Servers to forward Office 365 audit logs. New Reports: Two new reports on Exchange Online Active Mobile Devices Report: Get details on the list of devices in your organization that have
Pitstop Community pages - Posts I was following aren't listed?
I haven't signed on here for some time. Just logged in and all the posts I have made, and those I have followed aren't listed in "My Area" any more. Is there something I am missing please? Cheers Rich
Unable to get Autologon working
I'm unable to get the remote logon helper working, the gateway is up and reachable however even after accepting the prompt about the cert my browsers still open and close tabs. We have our own CA so I want to create a cert however I cant find out how for the auto logon gateway. The instructions (below) appear as though there is meant to be a hyperlink where it states 'refer to this section of our site' but there isn't 'Important Note: When Password Manager Pro is installed, it generates a self-signed
Next Page
