AlarmsOne Use Cases - 02 User Privileges
Scenario: Kevin, the IT operations manager wants his team of 4 technicians to take care of the alerts from all the applications they use. He wants John to take care of Nagios alerts, Kumar to handle alerts from StatusCake, Priya to act on AppDynamics alerts, and Vijay to respond to Sumologic alerts. He also appoints Susan as a co-ordinator and wants her to keep an eye on all the incident alerts from all the applications. Solution: First, Kevin needs to setup an AlarmsOne account and then integrate
How to create custom Widget and Graph
Dear all, in our company we are evaluating EventLog Analyzer, v. 11081. We are satisfacted from the product, but we are a little bit confused about how (or if it is possible) to create, in the Dashboard, custom Widget to add. We would like to have graphs like "Most accessed file on File Server" or "Most active User" or "Most active Soure IP address" and stuff like this. Is it possible? Thanks and regards, M,
Change Management - Requester View
Is it possible for Requesters to see what Change Requests have been logged in their name and see the current status?
Service ServiceDesk failed
Hi, we've got the problem: ManageEngine ServiceDeskPlus 9.2, build 9200, database MSSQL. The service works unstable. It can work, for example, 10 days stable, than on 11th day the service stops. During starting the service we get the message Application Layer Started .............. . In logs we see next: INFO | jvm 2 | 2017/11/09 14:53:24 | java.lang.OutOfMemoryError ERROR | wrapper | 2017/11/09 14:53:24 | JVM exited unexpectedly. STATUS | wrapper | 2017/11/09 14:53:30 | Launching a JVM... INFO |
Duplicated email aliases for Requesters imported via scheduledCSVUserImportMapping.xml
Hi, I found problem with Requesters which imported via scheduledCSVUserImportMapping.xml Everytime after import via "scheduledCSVUserImportMapping.xml" for existing Requesters added duplicate their email aliases in the field "Alternate E-mail ID(s)" and each importing by scheduler add new duplicates! If importing Requesters via "Import from CSV" - problem not exist. How can I fix it?
Create Keyword Report
In the e-book on Analytics Plus a keyword report is listed. Could quick steps to build the report be published? Thank you.
Public Page?
Does opman have the ability to have a public facing page that we can share within our org to show if anything is down?
Service Account discovery
Is there a way that we can define a service account we want to reset the credentials on?
Exporting tickets
Hello, Is there a way to export whole tickets, with attachments and everything? We have an older instance of ME we used before upgrading to MSP, and we need to export all the tickets created there for several audits.
SD+ Portal Usage window
Hi all, Does anybody know how to hide the Portal Usage tab from the SD Portal? See attached image
Report for tickets pending approval
Hi, Will it be possible to generate a report for all tickets pending approval with the following details: 1. Request ID 2. Subject 3. Category 4. Group 5. Email of Approver Our status is "Pending - Request Approval" and running v9309 on MS SQL. I need this report as there are a couple of approvers that are receiving reminder notifications even though they are claiming there are no tickets showing up on their dashboard.
Adding an approval automatically with a custom trigger
Hi I'm using this script to have automatically approval workflow, the script is working fine with one Email. How can i add a second level approval? Thx
Non IT Asset-like for Document forms
wold like to built a set of forms that act like non-it assets. Each Type of Form would be a different CI-Type. Each Form can be linked to assets and requests Request can have ability to use script to create put information in and pull information out of a form. examples. Software Description - list of who does what with software. Exemption form. - track non-standard software and configurations.
Preventive Maintenance Schedules Are Empty / Blank
We are running SDP 9321 with MS SQL and I went to maintenance a preventive maintenance task and noticed that all of the schedules are empty/blank. I changed the schedule for one of the PM tasks, hit save and then went back into the PM task and looked at the schedule. The schedule is still empty/blank. Is this a known problem? Thank You, Craig Rice
Technician Notification Emails
Does anyone else have issues with new request email notifications being sent to technicians? Emails are sent when a request is assigned, appended with an update or closed as normal. It is only affecting emails for new request notifications. I have double checked email server settings (which are working as all other emails are sending correctly) and junk notification rules. When i check a request (one created since the tech emails stopped sending) i can see that a technician auto-notification is not
SSO Not Working in 9326
Logs shows users is successfully authenticated but is still redirected to login page. Logs attached. 2017-11-08 08:22:23: HttpSecurityService: calling chain.doFilter 2017-11-08 08:22:23: NETLOGON: domain trusts cache info refresh in 297907ms 2017-11-08 08:22:23: NETLOGON: NetrSamInfo2 groups count: 104 2017-11-08 08:22:23: NtlmSecurityProvider: NTLM2 Session Security was not negotiated 2017-11-08 08:22:23: NtlmSecurityProvider: Acceptor negotiated NTLMv2 2017-11-08 08:22:23: NETLOGON: domain trusts
Survey depending on Support Group
Is there an update on the enhancements for Survey Module? Currently we need it to be sent automatically but only for specific groups. There is currently no exclude option for this.
5 tips to simplify Linked Mailbox Management
Benefits of ADManager Plus over native tools. Compared to native tools, ADManager Plus lets you do some awesome things from a single console, like: Create linked mailboxes from a single console without toggling between multiple tools or writing complex PowerShell scripts. Standardize linked mailbox properties through linked mailbox templates. Personalize your linked mailboxes using custom scripts and additional attributes. And much more. Can’t believe that it’s so simple to create a linked mailbox?
Start streamlining GPO management with ADManager Plus
Create GPOs and link them to multiple OUs or sites right away. Enable or disable multiple GPOs and delete GPOs in bulk. View available GPOs and GPO links and perform various GPO link management actions, including enforcing or removing enforcement of links, blocking or unblocking inheritance, enabling or disabling GPO links, and removing GPO links. You can also edit the administrative template settings of both user and computer configurations of GPOs too. Well, that covers almost all your GPO management
ADSelfService
HI I want to use the ADSelfService as a 2FA . Is it the appropriate product to do this ? Thanks , Peer
Latest user guide
Hi, With all of the version updates recently which have added new features, I was wondering if there was some up to date documentation/users guides for Service Desk Plus which reflected this?
Building a Quarterly Pilot/Prod Patching Process
Hello, I work for an MSP and we are trying to build a quarterly prod patching process that includes a pilot group scenario for a particular client and future clients. We currently use Kaseya(we are looking at moving off Kaseya for patching with a possible move to ManageEngine) and the communication from them is that based on how Microsoft handles superseding of Monthly CU/Rollups the Pilot and Prod patching would need to occur in between the releases of Monthly CU/Rollups to avoid superseding making
Windows Domain Scan
These i had try few days, but it´s not function. The permission it´s from the domain admin, the domain-controller it´s correct, WMI + DCOM + COM it´s on all machines active, but if i want to scan it always shows that the permission are not enough. It´s that an bug or why it´s maybe not function? Thanks Toby
Exchange 2010 (on-premises) + connectors - mail-server not function
Maybe some people know the solution. We have one exchange 2010 with smtp/pop/imap connectors. If we try these with normal client i´ts function. But with the ServiceDesk Plus it´s doesn´t generates tickets. If we click on the mailfetching troubleshooting button, we gets only one blank site. I hab spent over four days, but i not found the problem, why the program ServiceDesk Plus not received and sent e-mails. First i follow the manual, but it´s not function, then i check the permissions in AD, Exchange
[Free Webinar] 5 myths surrounding AD Group Policy- Register now
Hello! Understanding and employing Group Policy is inevitable when it comes to managing an Active Directory environment, yet many misconceptions surround it. Register for Free Gain absolute clarity on Group Policy Date & Time: November 14th, 02 PM EST Hosted by: Derek Melber, Active Directory MVP Looking forward, ADSolutions team.
[Free Webinar] 5 myths surrounding AD Group Policy- Register now
Hello! Understanding and employing Group Policy is inevitable when it comes to managing an Active Directory environment, yet many misconceptions surround it. Register for Free Gain absolute clarity on Group Policy Date & Time: November 14th, 02 PM EST Hosted by: Derek Melber, Active Directory MVP Looking forward, ADSolutions team.
Disable User Mailbox through Automation
When I enable the task to disable a user mailbox through the automation process, does this take effect in the Exchange server on ground or will it also disable the O365 portion of the mailbox. We are a hybrid environment.
Survey Report by Support Group
Is there a way to create a survey report based on support groups in requests? we use two totally different support groups, and since we can't create two sets of survey questions per support group, next best thing would be to have a report that separates the two.
how i can search by user description
in Modify Single User how can I search by user description ?
License Question
We have purchased the license for our domain. there total enrolled user count is 1029, and not enrolled user count is 27, total enrolled and not-enrolled users are 1056. But in portal showing Total License - 1500 Used License - 1140 Free License - 360 Our concern is why licensed used count is 1140 ????
How to extract first and last technician assigned to a work order? MSSQL query
Hi, I am trying to write a SQL query to provide that information. Here I can see some data inconsistency between tables workorder, workorderhistory, workorderstates, wo_assessment and wo_tech_info. Probably I am not aware of how the system works. Any help will be appreciated. Regards Nelson
SSO with Samange not always linking to the correct accounts?
We have a few users when they log into Samange using the ADManager Plus SSO they will be logged in with a different user. We cannot seem to figure out why. If they log out then back in it may authenticate correctly, but other times they will just be logged in as another different user
SQL version supported
Does the current version of ADManager Plus support SQL version 2016?
Technician unable to login in
Hello, After upgrading to build 9326, we have a technician who cannot login to ServiceDesk. We have refreshed his internet setting in Internet Explorer and he still gets the error. NTLM Failing: Redirecting To Login Page. He enters his username and password and it fails. We have the SSO setup. Other techs are having no issues connecting. We have tried opening ServiceDesk in Firefox and Google Chrome and same issue. Thank you.
Username uniqueness
I would like to request that the ADManager + application add the functionality to track the use of Windows pre-2000 usernames and UPN names to be used to check for uniqueness against in order to prevent the re-use of usernames beyond what is actively held in A/D. Currently uniqueness is checked only for any existing accounts in Active Directory, but this does not prevent the reuse of those accounts once they are deleted from Active Directory.
Scheduled reports with no data
I like to create scheduled reports that go out periodically for various things and i was wondering if it was possible to suppress reports that contain no data so i am not spamming people with scheduled report emails for empty reports that contain no data. I have tried adding "No data available to generate the report" to my spam filter hoping it would catch the outgoing report and block them but that did not work.
Hotfix 8104 released
Dear Customers, We have released our hotfix 8104 today. Please download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of new features and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8104 For any technical assistance, please send us a mail to supportcenterplus-support@manageengine.com or call us at the below numbers Thank You Regards, Arun Kumar SupportCenter Plus Manager - Tech Support
Merging of accounts
Hi, I presently have 3 very similar accounts, all of which already have several tickets against them - I wish to longer allow users access to 2 of the 3 accounts and have those 2 x accounts tickets etc. merged with the 3rd account which will be the primary and only existing account. Can this be done and if so how please? Regards, Craig
Yesterday attachment cant' be open
Hi, i'm newbie in using SDP. for the master of this service can you help me solve my problem. my problem with sdp is when i try to download yesterday attachment's can't be downloaded because the file not found because i just migrate the DB from PostgreSQL to MSSQL. For Example : 2 days ago i try to open an attachment when the request happen by 7 november 2017 but i still don't understand till now about the solution. Ps: please contact me to pratamarezaadhitya@gmail.com if u know the solution about
Share request feature in ServiceDesk Plus for MSP
Hi, When "Share request" feature will be available in SDP MSP?
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