User created request, techs are not notified.
So I have had no luck getting this to work. Right now, email works fine, if i email in a request the outbound email goes with no problem. BUT, if a user creates a ticket, none of my tech's get notified. I have "Alert the following technician(s) by e-mail when a new request is created." Selected, and the 4 techs I want to be notified in the list, but nothing ever happens. Is there something I need to change also. please help. I am on my 30 day eval, and would like to get this setup so i can show my
OS Processor Queue Length
please help me what is OS Processor Queue Length in active directory?
requester report - query support
Hello, We want to report requesters login statistics to montiroing web interface usage of SDP , Could you please help ? Regards Ertan Gökalp
ADFS-SAML-SingleSignOn
Hi, We just updated the encryption,decryption token and service Communication certificate on ADFS but when we try the singleSignOn we getting the attached error.
iOS App
Cant log into the iOS app since the latest update, I get an error message about invalid token. Any idea what is going on?
SSO with Google
Hi community, there is any way to use the Google login and password to logon into SDP?
[KB] How do I keep an eye on the OWA activities of my Exchange Online users?
Outlook Web Access has made life so much easier for users—they no longer need to be stuck to their desktops to access emails. But this increase in accessibility also comes with security issues such as logons from unknown IP addresses, which could be a sign of malicious activity. You need to keep an eye on OWA to maintain the health of your Exchange organization. Solution: Exchange Reporter Plus offers comprehensive reports on OWA logons, and attachment and address book policies. These reports allows
Netflow Analyzer can't start
I've install Netflow Analyzer 12 on Linux Centos 7 (Hyper-V Virtual Machine) and can't execure ./run.sh: [root@syslog bin]# ./run.sh /opt/ManageEngine/OpManager/bin/.. /opt/ManageEngine/OpManager/bin/.. Exception in thread "main" java.net.SocketException: Cannot assign requested address at java.net.Inet6AddressImpl.isReachable0(Native Method) at java.net.Inet6AddressImpl.isReachable(Unknown Source) at java.net.InetAddress.isReachable(Unknown Source) at java.net.InetAddress.isReachable(Unknown
_Total in MSSQL metrics
I have several DBs. Most of these are having Log Files Used Percentage lower than 50. One of these has about 98. And I have _Total as 97. I wonder how the _Total counted and if there's an option to monitor without this confusing element. Edit: After shrinking the log of one of the DBs from 98 to 75% the _Total changed to 11.
Setting Logged-In Technician Name on Form Load Stopped Working
After the last two updates were applied the $CS.setText("TECHNICIAN",sdp_user.USERNAME); script on form load is no longer working from within the incident template. When you select a custom template from the drop down menu it is no longer loading the logged in users name into the technician field. This is working fine when you select a custom template from the request catalog drop down menu. I've tried the following to resolve the issue: Delete and recreate rule. Clearing browser cache Logging out
Servicedesk Database set to Auto Close
I was curious why or how this option would have been set in our ServiceDesk MSSQL Database? This is not a normal thing to be set on a database and can cause some performance issues. We have been having some problems occasionally with query’s blocking, and this might be a contributing factor. Please see these two articles for explanation: http://www.itprotoday.com/worst-practice-allowing-autoclose-sql-server-databases https://www.brentozar.com/blitz/auto-close-enabled/ See screenshot attached
Can ManageEngines patch management deliver this?
Hi, we are looking for product to replace SCCM for windows patching for our ~3000 windows servers, our main requirements are: 1. Price << SCCM 2. Microsoft products patching (OS/Office/.net/etc basically everything WSUS does) 3. 3rd party products patching 4. Client->Server pull communication (no connections from server to clients are possible in some of our networks) 5. Multiple management/distribution points across network zones, communicating to "main node" for central view of overall estate.
Moving from WSUS to Desktop Central Windows Patch Management
Hello Everybody, I am looking for a guide on how to move from WSUS to Desktop Central patch management. And since we were setting up a GPO to connect clients to WSUS, should i modify the GPO or get use from it to move from WSUS to DC? Also, i received some windows update errors inside different servers (2008 R2, 2012, 2012 R2) because our WSUS server having a problem while we are pushing the updates through DC, so what solved the problem is removing " HKLM\Software\Policies\Microsoft\ Windows\WindowsUpdate"
Webinar: Taking service desks beyond IT with enterprise service management
Hi all, We just launched the long-awaited enterprise service management (ESM) feature in ServiceDesk Plus' cloud version, allowing you to instantly build service desk instances for your non-IT departments, like HR, finance, travel, and facilities. If you haven't tried this new feature yet, check it out now by logging in to your cloud instance and clicking on ESM Directory. If you're not sure where to start with this new feature, or you'd just like some help, be sure to join our upcoming webinar
Helpdesk - Incident Template Feature Request
I had an idea while I was creating an incident template for our new hire process. I created an additional field for a "Job Title" field. When a job title is selected from the drop down menu, certain tasks associated with that job title are triggered when the ticket is created. A helpful feature which would make this whole process much more efficient for the one managing the incident templates would be having the ability to upload a simple table for things like department names, and job titles, managers,
Service Desk Chat
Is there any way to auto assign requests created by chat to the technician that handled (and created) the chat support call? Is it possible to use a business rule to complete this?? If not, can we request this as a feature please? Thanks!
Update Version Release Notes
Where do I find the release notes for version updates? I see there is an option during the install to view notes, but how do I see it before hand or after installing the update?
Password Manager Pro build 9300 Released
Hi, Password Manager Pro 9.3 (build 9300) has been released and is now available for download. This build incorporates a new feature – provisions for remote file transfer during RDP sessions launched via Password Manager Pro, as well as a collection of other enhancements and bug fixes. List of New Features / Enhancements include: File Transfers Over Remote Desktop Sessions Henceforth, in real-time Windows RDP sessions launched via Password Manager Pro's session gateway, users can securely transfer
Changing your URL name for AD Aduit
My URL for the SelfServcie web page is the host name of my server. Can i Change this without renaming my server? I would like an easy name for the user to use and remember before I apply an SSL cert and make this public.
couldn't connect to Client Machine, ADMIN$, network name cannot be found
Hi,i encountered error message" couldn't connect to Client Machine, ADMIN$, network name cannot be found" when I tried to deploy GINA to the client machine. anyone can assist? thks
Couldn't connect to client machine, ADMIN$, network name cannot be found
Hi, When I tried to deploy GINA to client machine, error message "Couldn't connect to client machine, ADMIN$, network name cannot be found", what could be the issue? thks
couldnt connect due to network name cannot be found
HI, When I try to install GINA\MAC to a win7 desktop, error message" couldn't connect to \\desktop\ADMIN$, network name cannot be found", can anyone assist? thks
Password Expiry Notification email - %dateTime% not displaying correct date format
How do I get the date to show as 10/31/17 1:25pm instead of 2017/10/31 13:25:13? From console: You still haven’t changed your password. Don’t get caught off guard – change your password now, before it expires tomorrow, %dateTime%! From Preview: You still haven’t changed your password. Don’t get caught off guard – change your password now, before it expires tomorrow, 2017/10/31 13:25:13! Thank You!
MSGINA on Windows 10 1709
It doesn't appear to be working. I don't get a reset/unlock link on the login page. Tested on two different 1709 installs. Works fine on Windows 7 and will be testing on a 1706 installation, which is what MOST of our installs are.
OpenSSL versions in 9200?
What OpenSSL versions are bundled in PMP 9200? Thanks, - Steve
NetFlow Analyzer 12.3 released!
Hi folks, NetFlow Analyzer 12.3 is out with a new feature, deep packet inspection. The DPI technology captures and analyzes packets to compare network and application response time delays for the applications and URLs accessed in your network. This helps you find the exact cause of application slowness and manage bandwidth more effectively. Also, NetFlow Analyzer extends support for Cisco Meraki devices that support NetFlow to monitor real-time network traffic and provide bandwidth usage reports
[Webinar Recording]: In case you missed our latest webinar on Oct 25th, 2017
Here is the video recording of the latest Analytics plus webinar on the topic- "Busting the analytics myth: Can analytics really help improve helpdesk processes?"
O365 Manager Plus Free Online Webinar - Register Now!
Hello ! How sure are you in securing your Office 365 setup from sophisticated attacks? One sure shot way of defending attacks on your Office 365 platform is to use a solution that provides additional security measures which are not available natively in Office 365. Join us in our next webinar and learn how to cope with the security risks by taking advantage of O365 Manager Plus' features. Topic: Thwart Threats with O365 Manager Plus Date: November 9, 2017 Time: 2 PM EST Presenter: Anupriya
[Free Webinar] Active Directory management techniques for enterprises
Hi, Here’s a wonderful opportunity to learn the tricks of making Active Directory management simpler, efficient and hassle-free. Join our free, live webinar: 'Enterprise Active Directory management techniques', where Vivin, our product expert will talk about the important aspects that you must focus on to manage AD easily. He will also demonstrate how our solution, ADManager, Plus will help you achieve more with just a fraction of the effort when it comes to AD management and reporting. Register
[Free Webinar] Active Directory management techniques for enterprises
Hi, Here’s a wonderful opportunity to learn the tricks of making Active Directory management simpler, efficient and hassle-free. Join our free, live webinar: 'Enterprise Active Directory management techniques', where Vivin, our product expert will talk about the important aspects that you must focus on to manage AD easily. He will also demonstrate how our solution, ADManager, Plus will help you achieve more with just a fraction of the effort when it comes to AD management and reporting. Register
Using PM Pro as a temporary repository of end-user passwords
Hello. At our company we are in need of a solution for securely storing a single password from each of our end-users. We have more than 6000 end-users so we'd ideally like a 'self service' option where each staff member can enter and save their password into the system, along with a central 'administrator' role who would have ability to view these passwords on demand. My understanding with Password Manager Pro is that this could only be achieved by licensing the Password Admin role for every end-user
IE Browser Extension
Any idea how to make the IE actually work? Chrome works perfectly. IE, (11) the extension is enabled but a security warning pops up about active X and window disappears after allowing it.
"UserName" in Agent.conf
I just installed an agent on a test Windows server. I notice that the Agent.conf file has a UserName field, and that the value is my own Active Directory user ID. What is that all about? Why is my ID in the conf file and what will it be used for? Thanks, - Steve
FYI(Resolved) - Credentials Lost After Update 11080
I'd like to preface this by stating that we resolved the issue ourselves, but our environment did go 24 hours before realizing an issue was present. So, this is more like an FYI for others looking to update to 11.8/Build 11080, and feedback for the company as I haven't had this happen before. (FYI posts would be a great option). The update for 11080 went smooth, and the alert stating ELA was updated came through no problem. Now, due to circumstances in our environment, I was not made aware until
Free Android App: System tools (free remote system administration app)
System Tools is a free remote desktop management android app that includes three simple tools that every IT admin needs. As an IT admin, you have a lot of desktop management activities to handle, and although you'd like to, you can't always resolve every issue instantly. Download system tools now This is where System Tools app comes in handy, helping IT admins like yourself manage computers even while they're away from their desks. Key features: Pull up information about managed computers like
Free Android App: System tools (Free remote system administration app)
System Tools is a free remote desktop management android app that includes three simple tools that every IT admin needs. As an IT admin, you have a lot of desktop management activities to handle, and although you'd like to, you can't always resolve every issue instantly. Download system tools now This is where System Tools app comes in handy, helping IT admins like yourself manage computers even while they're away from their desks. Key features: Pull up information about managed computers like
SDP User Interface Testing (impersonate a user)
Hi folks, we have been trying to work through making our entire organization self-service only through the portal. One item that would be really helpful is to be able to impersonate an end user so we can see what they see when they log into the self-service portal. We offer services that don't apply to all of our internal customers, and so we don't publish templates for them. When we implement a new service, customer, site, etc., we need to know that the users can see the service catalog and corresponding
Register now for Free Webinar: How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free webinar
Change Management - Status change Comments (mandatory)
How can I turn off the Change Status Comments box that keeps popping up? It's annoying....
Register now for Free Webinar: How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free webinar
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