Change Management - Status change Comments (mandatory)
How can I turn off the Change Status Comments box that keeps popping up? It's annoying....
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Moderation delay
Hi. Just wondering how long it takes for a question posted to this Support Forum to pass moderation ?
Register Now for Free Webinar : How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free
Register now for Free Webinar: How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free webinar
videos on Passive PMP Application server are not viewable
I am running PMP in HA Mode. passive PMP application server is not allowing access to recorded videos of remote session.
MSSQL on Linx
Has anyone tried to connect PMP to MSSQL running on Linux?? The general release is now live for MSSQL and I would much rather run it on Linux then windows.
Feature Request for Pop-Up
Hello, I'd like to suggest a Pop-Up feature. 1. Agent based Pop-Up Announcement Often times urgent announcement could be made by the admins. But unless people have the problem, they do not log in to SDP and check the Announcement. So, if there is a pop-up announcement (including the link) which induced by installed agent (AssetExplororAgent), it would be the excellent way to inform the users. Also, this announcement should be sent to selected users or groups only. 2. Agent based
Skills Matrix for Technicians
The idea would be to have a set of defined Skills that the company is interested in (eg. Cisco CCNA, Citrix CCA, etc) and allow technicians to fill this out as part of their preferences page I have seen this done in SharePoint and it would make sense to have that information in ServiceDesk Plus. The data to be collected would be years of experience and formal certification status. A competency score can then be calculated based on these two fields. This should be done as an automatic report and
survey question
Hi i have 2 questions 1. is there a way a survey link can be added on a reply template 2. is there a way we can add the other value on reply template added to the survey email (e.g. $firstname, technician..etc)
Quick access or view to user attachments through ticket details
Hi guys, Any idea how to display the user attachments or embed a link to them at the ticket view window. because its very annoying to leave the ticket view and go tot user profile to be able to view the user attachments.
HELLLOOOOO???
No responses from anyone at ManageEngine in more than a week. Is Praveen on vacation?
Limit of values for additional fields
Hello to all, we need to create a new additional field (picklist) for requests with nearly 250 values and we would like to know if it's possible or could generate a performance problem. Thanks in advance
Applications Manager - Office 365 monitoring: Beta released!
Hey everyone! We have been working on introducing support for Office 365 services and we are glad to announce a beta version of Microsoft Office 365 monitor. The beta build will have capabilities to monitor, Sharepoint Online server Exchange Online server Skype for Online server We are working on the GA version with deeper capabilities. In the meantime, feel free to test the build in your setup and drop us a feedback. We will try to ensure that the full version incorporates your suggestions. You
Advanced Filtering by a "Multi Select" value
Hi, I created a report and would like to Advanced Filtering by a "Multi Select" value. But no "Multi Select" can select in Advanced Filtering. Is there any query can Filtering by a "Multi Select" value? Please help. Thanks.
Large list of entries to import in to pick list
Hello, I have a couple of pick lists that I need to create, both consisting of around 300 entries each. I would rather not have to add these in manually as it takes forever! Is there a way you can import these in to ServiceDesk or if this isn't possible to do this can you connect in to the database and import them that way? Thanks, Matt
Import requests/tickets
Hi All How to import requests/tickets on SD on demand.
exporting requests/tickets from SDPlus to SD on demand
Hi Dimetrius Please assist here, we are moving from SDPlus to SD on demand and we would like to export all the requests/tickets to SD on demand.
Allow Human Resource To View All Service Catalogs Related to New Employees
We are trying to implement the following workflow for new employees. 1. Manager logs into SDP and fills out a new Service Request for a new hire (which requires approval) 2. The submit the Request for approval 3. Human Resource (HR) receives an email 4. HR logs into SDP, reviews the request and Approves. 5. IT does works on request and closes ticket. The above works so far in our proof of concept. How can I allow HR to see all the open Service Requests for new hires? Right now they can only see their
Do you know what percentage of your requests get escalated?
For a help desk manager, it is important to track your ticket escalations because it can give you a glimpse of your helpdesk efficiency. By knowing the percentage of requests that get escalated, you can estimate how efficient your ticket workflow system really is. And needless to say, lower the ticket escalations, higher the efficiency. Here is a sample report comparing the percentage of the ticket escalations to the total tickets raised, according to their category. Looking at this report, you
Can Servicedesk Plus version 9.3 Build 9300 integrate with CTI?
Hi, We are currently use Servicedesk Plus version 9.3 Build 9300 Standard edition for our business support helpdesk. I would like to know whether our current version of SDP able to integrate with CTI e.g. CISCO CCaaS. Appreciate your feedback. Thanks & regards.
Question about notification on request closure
This seems obvious but I want to confirm. We have ServiceDesk Plus configured to close a ticket three days after it is resolved. We notify the requester when we resolve the ticket, and do not want to send a notification when the ticket is closed. However, that appears to be what is happening. We have Acknowledge requester by e-mail when the request is updated turned on, and Acknowledge requester by e-mail when the request is closed turned off, but it appears that the system considers automatic closure
How to allow solicitors to see the Worklog Tab?
Hello, I would to know if it is possible to allow solicitors to see the Worklog Tab. Thank you in advance!
Contract notification Account
Hi guys, When creating contract notification message template, there is no Account Name to be displayed in the message. I had to create a custom Field called customer and place it in the text for now, or i am missing something. see the attached photo what i mean. I was hoping it would take the account/customer name auto. Thanks
Users not receiving expiry notifications
Should all users in AD be receiving password expiration notifications even if they have not enrolled?
SLA doesn't consider operating hours
SLA doesn't consider operating hours, despite the operating hours is active and the SLA's have been configured to consider only the operating hours
Weak Diffie-Hellman certificate error
I have succesfuly installed a GoDaddy SSL certificate. Our helpdesk works on chrome no problem. But on Firefox we ran into the following problem https://www.lmeservices.com/weak-ephemeral-diffie-hellman-public-key/ we then did the work around and that fixed it. On IE though we cant get it to work. But also should I have to be doing this for this to work? Please help.
Notification for user deletion while AD Sync
Hi all Question, who (what role) will be receiving this type of notification like attached screen shot? It on the little bell on site. Few of our technician reported they are receiving this but annoying as not relevant to them. Is there any way to stop but few admin people? Thanks, Ben
Share Request sections doesn't save data
I open I ticket then I go to share request section at the botton of the ticket I add users to share with ticket with them I click on share, the share request section is updated. Then I go to requests and I open the ticket again and the Share request section is empty. "This Request is not shared with any user. Click here to share. " It looks like features are release without proper testing.
SupportCentrePlus moving of all data to new premise
Hi, our company is soon to split into 2 different entities and our entity wish to keep using your ManageEngine SupportCenter Plus software at our new premise (will purchase new licenses etc.). Could you please advise how we ensure we capture ALL existing data from the current system to bring it across into our new company. Is it as simple as performing a backup of the DB before we close it down and if so how do we then attach that to the new installation at the new premise and ensure everything we
Divide Departments ServiceDesk Plus.
Hi, I have the following question. We use ServiceDesk Plus and have two Departments. I only want our Department to see the Solutions, the other Department don't need to see these Solutions because different organization. Also we don't want the other Department to see the Announcements. Is there any way how we can solve this by rights or hide? I've try to find a solution but cannot find. Thanks in advance for every reply! Regards, Frank Jansen
Service Catalog - Additional Fields
Hi, Is there a way to script updating data in a base picklist (so if a department name changes the list will be updated accordingly). I would like to keep our department names in sync with AD Thanks Chris White
Requests editor field : can We manupulate this field via script?
Hello, is it possible via script to make opérations on the request editor? For example, for a catégory of request, have automatcaly the request editor with a value (manager of the département for example). Thank you for your help.
ADManager Plus rolls out build 6600
ADManager Plus Build 6600 (October 2017) New Features: Office 365 Management: Standalone Office 365 user provisioning: You can now create user accounts in Office 365 without having to provision AD accounts. Separate UPN for Office 365 users: You can set a separate User Principal Name for Office 365. If not mentioned, the default UPN will be the logon name. Support for new Exchange Online attributes: You can configure new attributes such as E-mail Alias, Litigation Hold and In-Place Archive in Office
[KB] How do I identify details about emails that were not delivered?
A previous tips and tricks post discussed how you can check on emails that were not delivered in an Exchange on-premises organization. Keeping an eye on email delivery is important for any business. Your organization could be embroiled in a situation where a user claims they never received an important email. To verify this, you, as an IT admin, will be asked to identify emails that were not delivered with a particular time period. Just like in the on-premise servers, identifying undelivered emails
DC - iTunes patch stuck
About a week ago, the new patch appeared in DC: 306388 - Update for Apple iTunes X64 (12.7.0.166) – two workstation is affected. (Windows 10 pro, x64) I sent the patch to workstations from DC, the install was succesfull, but the patch still showing missing. I uninstalled and reinstalled the iTunes on one, but the patch missing message reappeared. Regards,
[Free Webinar] Single sign-on simplified: One Identity for 90+ applications
Today's enterprises—small, medium or large—demand the usage of a handful of critical applications on which their business depends. Employees access these applications on a daily basis. With hackers and their technologies constantly evolving, it is important to secure the access to these applications thereby not paving way for social engineering that causes serious security loop holes. But the real question is, can we achieve this without compromising user productivity? How do you connect your Active
SCARE YOUR AD MONSTERS AWAY. Happy Halloween!
While frankensteins, zombies and vampires may be enough to scare some of you, employee on-boarding and off boarding, Active Directory(AD) stale accounts cleanup, endless user password resets, and not to mention AD permissions management are guaranteed to send chills down any IT admin's spine. To help you scare away these 4 AD monsters try the 30-day free trial of ADManager Plus. #ITmonsters #ADmanagement #HappyHalloween
Sending mail stopped working - Office 365
In trying to research another issue (why is email from helpdesk not being set outside our O365 domain) I accidentally broke our outgoing mail settings, and I cannot put them back. I took a screenshot of the initial settings, which have been working for months. I tried changing various parameters and nothing worked to get mail delivered to an outside address, so I gave up. Now that I've reset everything back as it was, it's not working. When I try to reply to a ticket it waits about 15 seconds
Asset Explorer Unable to see assets after I click on "Workstation/Server Detected"
I can not view the resources when I click on "Workstation / Server detected"
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