request not updating
Hi, after updating the request by technician, system sends an email to requester but when requester replies to that email - this messages is not getting recorded in the request. also not getting where that mail is going.
-We allowed only few users to raise a request by sending email.
-Other normal users has to log on to the system and create new request.
is by design or we need to do changes in configuration
-Atul
-We allowed only few users to raise a request by sending email.
-Other normal users has to log on to the system and create new request.
is by design or we need to do changes in configuration
-Atul