E-mail user when a request is resolved
I'm having a problem with users not receiving an email when a request is resolved. I have ticked the "E-mail user when a request is resolved" box under Helpdesk - Notification Rules, but no email is received by the requester. When a job is logged emails are received. I'm not sure why emails are not being received on a resolved job.
Any help would be greatly appreciated. We are using ServiceDesk Plus 9.3 Build 9308.
Any help would be greatly appreciated. We are using ServiceDesk Plus 9.3 Build 9308.