Since upgrading to 9303, users are getting '... this request does not fall under your permitted scope, so you are not authorized to view this request.'
Since we upgraded our ServiceDesk MSP to 9303 users occasionally get 'Request added successfully with RequestID:xxx. But, this request does not fall under your permitted scope, so you are not authorized to view this request.' when they try and open certain already open tickets.
This is happening for all users including Admin's. If you leave it for a while and then try again a bit later it suddenly allows you to open the same incident.
This is causing us an issue when it happens as our technicians can't update their tickets until they can get in again.
Topic Participants
Shaun Barrett
Nirmal D
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