Asset Explorer Unable to see assets after I click on "Workstation/Server Detected"
I can not view the resources when I click on "Workstation / Server detected"
O365 Manager Plus Free Online Workshop Series - Register Now!
Hello ! With just a day left, stay tuned for the third session of O365 Manager Plus free online workshop series. In this session, we will be dealing with Effortless Office 365 management with O365 Manager Plus. Our product expert will show you how to, Create, modify, and delete user accounts in bulk Reset password and manage permissions for user accounts in bulk. Manage the Azure AD users, groups, and contacts efficiently. Keep track of the licenses and manage them wisely. Notify users before
Introducing our rapid-start enterprise service desk
IT departments have always benefitted because of good service management processes and tools at their disposal, which helped them create better workflows and business practices, while other business departments like HR, Facilities, Travel etc have to make do with rigmarole tools and processes. Not any more. It is now time to take the best practices from IT Service Management and extend them to other business functions in the organization. Introducing Enterprise Service Management (ESM) in ServiceDesk
AlarmsOne Use Cases - 01 App integrations
Scenario: Kevin is the IT operations manager in his company. His IT team has 3 technicians - John, Kumar, and Vijay to manage IT incidents. They use the on-premise monitoring solution 'Nagios' to monitor network, cloud-based monitoring app 'StatusCake' to monitor website, 'AppDynamics' to monitor and manage applications, and 'Sumologic' to manage logs. They receive 100s of alerts from each of these applications everyday, hence find it difficult to manage the incidents. Kevin also wants to keep track
Is there a way to undo a rejection of an approval? (or to delete it?)
We had a user that mistakenly rejected an approval, and we are not able to undo this action
Automatic notification before sla expires
Hi to all, there is a way to set an automatic notification to a technician some days before the sla expires? I explain well with an explample: if I have a request with SLA of 5 days I would like send a notification email to technician 2 days before the due date for example (if the request is still open)...Is it possible to do this? Thanks in advance, Regards Davide
Monitoring via ICMP
In OpManager, Can anyone tell me that If the device is monitored by ICMP not by WMI and SNMP, Can I still receive the email or sms alert if the device is down ? Thanks
ManageEngine Boosts ServiceDesk Plus with Chat, Takes IT Self-Service...
ManageEngine, the real-time IT management company, today announced the integration of ServiceDesk Plus, its flagship ITSM product, with its parent company’s messaging platform, Zoho Cliq. Starting with IT help desks, ManageEngine is leading backroom IT operations into enterprises’ mainstream communication channels. Available immediately for ServiceDesk Plus Cloud users, this integration allows service desk teams to begin accelerating end user self-service adoption, leading to improved support and
Modify change stages
Is there any way to modify the change stages other than 'submission' ? I would for example like to pre-populate some field under planning and add a couple of fields under other stages Thanks Michael
Import multiple log file
how can i import multiple syslog files? you noted in this page there is a advance import file! but i couln't find it. https://www.manageengine.com/products/eventlog/event-log-import-tool.html
ServicedeskPlus: Request Purchase Page deafault fields
Hi all I would like to have more control on the default fields made available in the Request Purchase page. In particualr I need to hide some of this field beacause are not relevant to my current configuration. There is a way that allow me to hide/deactivate some of this fields? My currently SDP installed version is 9324 Thank you very much Antonio
ADSelfService Plus free online training series is back! - Register Now
ADSelfService Plus Free Online Training Series Every Tuesday & Thursday 2 PM EDT | 11 AM PDT | 2 PM GMT Presenters: Sharada & Kumar Reddy Reserve Your Spot Greetings from ManageEngine ADSelfService Plus team! Due to the tremendous response we received from the attendees of our previous workshops, ManageEngine is kickstarting yet another workshop series. Find out how you can get the most out of ManageEngine ADSelfService Plus, our integrated self-service password management, and single sign-on tool.
Change database
Hi, Is it possible to connect to MSSQL database with a domain user login instead of SQL Server authentication
Set Subject to Contain Start Date
Hi As part of our new starter process we have a custom field of start date. The template has a default subject of "New User Request" but we would also like ti to include the start date as a visual clue of when to the technician of when this is required. Is there an easy way to include this through custom variables or does this need to be run through a script? Thanks Dan
Workflows in templates
Hi, We received a query from one of our SD Portal users about workflow. Basically a member of a team sends a series of forms to another team, they make amendments to these and send them on to the manager who reviews and approves and then logs a request into the Service Desk. I'm aware that there are workflows in the templates but I'm not sure if it is possible to achieve what I have described above. Can you advise?
Search behaviour (default / advanced -- subject/description)
Version : 9.2 Build 9209 The default search for an expression in subject/title only works with the full keyword. Substrings with or without wildcards don't work. This does not apply to description. Column and advanced search work as expected. Example: Searching for pass or pass* will show requests/incidents which have password or passport in their description but not if these words are limited to an occurence in subject/title. Requests with pass in subject/title are listed which refutes my first
Barcode problem with imported assets
When an asset with a barcode that was imported from a CSV file is deleted, the barcode cannot be added later on for Another asset. There seems to be a table where the barcodes are added, but they do not seem to be connected to any asset. When the asset is removed, the barcode is not removed from the table. Thus the barcode cannot be added again. This is only a problem for imported assets. Assets added through the user interface does not have this problem. I have not been able to test the API. Running
Android App - User does not have sufficient privilege
Hi I used to use the android app, but a while ago it stopped working. I would like to use the app again however now when I try to login all it reports is that "User does not have sufficient privilege" - what do I need to assign in order to get this working again?
Set Group on Task through Field and Form Rules
I'm trying to set a support group using the Field and Form rules. Is this possible via a script? The use case for wanting to do this: We are working on our new employee form and have multiple tier 1 support groups that this could be assigned to. We have a business rule that triggers and assigns it to the correct site based on the users site. We have multiple tasks that need to be assigned to that support group as well. For example, if we had the support group, "Local IT - New York", all new employee
Request: Field & Form Rules script to check Subject
Hi there, Our user termination requests Subjects all start with "COE" (e.g.: COE - John Doe). I would like to create a Field & Form Rule to check if the Request's Subject starts with "COE", and if it doesn't, prompt the user to add one and stop the form submission. How would I go about doing this using a script? Thanks!
Links within graphs on reporting
I love the reporting and ease to create them. Just wondering if there would be a way to jump to a section based off of the graph. In my GraphExample I have a report based on Category and Subcategories (which are showing in the example). The graph shows by total number while it's sorted alphabetically by the Sub-Category below. It would be great if I could click on a section of the graph and jump to that Sub-Category below, instead of having to page through to the section I need to be on. Not sure
Question opmnaer with many routers
Hello, team, I need to know which version is more suitable for the need to be able to control 36 routers with more than 9000 network interfaces, adding a total of 500000 interfaces in total.
AppConfig support for SD iOS app
Hi, It would be great if the SD+ iOS app would support AppConfig: https://appconfig.org/ Specifically I'd like to push and populate the app via our MDM/EMM solution with the following information: URL Domain name for Authentication Thanks, John
share ticket like requerter
Hi, once the ticket is opened there are any way to share, add or include other person in the ticket working like requester? Thanks, Jacir
Share dashboard with users not Tech
Hi there are any way to share the dashboard with a user that is not techs. Right now my director want to have access to the stats and he does not have a techs user. Or any way to share an online report. Thank you, Jacir
We can't delete Support Groups!
Since a long time we have this issue, and I reported it a long time ago, despite updating ServiceDesk the problem persists and we need a final solution. After we create a Technical Assistance group, we can not remove them. I have tried several things: - Move ALL requests to another group and leave the group to delete empty of Requests. - Delete the tickets associated with the group - Delete/change assignment of Technicians associated with the group -Change everything that involved the group. And
Script to invoke iexplorer.exe
Is there a script to invoke iexplorer.exe, given specific conditions, and open a defined webpage?
Installing Fonts
anyone have proper steps to install fonts on both mac and windows machines using desktop central?
How to modify Request Print Prview ?
Hi Team, I need to modify some points in this print such as adding logo, change label, .... Thanks.
[Webinar] Auditing 101: Stay compliant and secure your enterprise with SIEM
Register for our free webinar "Auditing 101" to learn how a SIEM tool can help you leverage the power of auditing to meet compliance regulations and secure your enterprise. We will also introduce you to Log360, our comprehensive SIEM solution which can keep your auditing woes at bay. You can even` get all your queries answered by our product experts during the session. Date and Time: November 1st, 12:00 PM IST and November 2nd, 2:00 PM GMT Register Now
Forum Spammers
Hi, isn't it time to do something against the forum being spammed? I'd prefer a captcha to having to wade through the spam mud. G. Weiss
Exclusive Office 365 user creation capability and more, to simplify Office 365 management.
Exclusive Office 365 user provisioning: With the latest release of ADManager Plus, version 6600, you can create accounts for users only in Office 365 without having to create accounts for them in Active Directory. Select the 'Office 365' alone option during user creation to create individual O365 accounts independent of AD. Separate UPN for Office 365 users: You can set a separate User Principal Name for Office 365 user independent of any of the AD attributes (email address, logon, etc). If the
IBM Websphere monitor showing false status
web sphere monitor was working fine but recently showing always up although sometimes system goes down without giving the correct availability and health status on APM tool
End of Life announcement by Adobe for Acrobat XI and Reader XI
Hi Folks, I just want to bring it to your notice about the EoL announced by Adobe. Adobe Acrobat XI and Adobe Reader XI support ended on October 15, 2017 As outlined in the Adobe Support Lifecycle Policy, Adobe provides five years of product support from the general availability date of Adobe Acrobat and Adobe Reader. In line with that policy, support for Adobe Acrobat 11.x and Adobe Reader 11.x will end on October 15, 2017. 1What can you do now? Here is the answer from Adobe on this. You may continue
Department Reports
Hi ManageEngine I was hoping to have assistance with a couple reports. I have an account that has requested a report with the following rows: Department Time Spent Time Spent Tech Charge Can a query be created that reports on the total amount of Time Spent and Time Spent Tech Charge into one entry per Department per month? At this point it will be generated on the first of each month for the previous month. Currently it creates an entry per worklog, we require the total Time Spent and Time
Desktop Central MDM - Deploy Enterprise Apps with "Parameters/Variables"
Is it possible to deploy iOS Enterprise Apps with pre-defined Paramterers? For instance, deploying a VPN iOS app to devices with the VPN settings (url, username..) already configured through a configuration file. I know this is possible with other MDMs such as VMWAre Airwatch, but i ahve not seen this option in Desktop Central MDM ?
Analizar estación de trabajo.
Buen día a todos. En la empresa tenemos el ServiceDesk Plus version 9.3, . Cuando trato de analizar una computadora que esta en mi red para ver si hubo cambios en el hardware o software me sale el siguiente mensaje: ERROR:Problema al analizar la estación de trabajo. Informe acerca del problema al administrador del sistema. El archivo de asistencia tendrá el seguimiento del error para analizar el problema y puede crease en Asistencia -> Crear archivo de asistencia. Alguien que me de una pista de como
Issues with SMS
Is Clickatell having issues sending SMS?
EventLog Analyzer 11080 released: Enhanced field level correlation
We are happy to announce the release of EventLog Analyzer 11.8, which comes with a totally revamped correlation engine. With this latest version, you can correlate logs across multiple log sources, use field-level conditions for finer control, and much more. Get the latest service pack and upgrade for free Check out the free trial of the latest version Highlights of EventLog Analyzer 11.8: 25+ predefined rules & 250+ actions Log field-level correlation capability Security incident aggregation
ServiceDesk Plus 9328 Released
Dear Users, SDP 9328 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9328: SD-69087 : The Apple push notification certificate is updated in this build. The current certificate expires on October 29, 2017. SD-68971 : Request form hangs if 'add resource' field is disabled in FAFR. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Next Page
