Service Catalogue - Flexible SLA depending on field value
Is there a way to make SLA fexlible depending on field value?
Use Case: Equipment Replacement Service
If headset replacement, 2 hrs SLA
If keyboard replacement, 8 hrs SLA
if monitor replacement, 6 hrs SLA
We want to manage this in a single service catalogue for called "Equipment Replacement Service".
Use Case: Equipment Replacement Service
If headset replacement, 2 hrs SLA
If keyboard replacement, 8 hrs SLA
if monitor replacement, 6 hrs SLA
We want to manage this in a single service catalogue for called "Equipment Replacement Service".