Where do go for ManageEngine support these days?

I've been trying to get some support for a SDP issue for the past 2 days now. I can't seem to get any tickets to get responses. Admittedly, I haven't called in yet. Used to not have to.

So we have this black hole: https://pitstop.manageengine.com/portal/newticket - nothing ever gets touched there.
then there is this one: https://desk.zoho.com/portal/meservicedesk/ticket - so far it's auto-closed a ticket as soon as I submitted it, added a chat transcript where no one responded and it timed out to the "reply", and now has a chat window where "we are online" but no one is. I got 1 email initially - sent my log files, then...crickets.

My community session in the SDP app is hindered by a bug (fixed in the latest release but I have to vet that out) so I can ask for help there.

So what do we do when we need support? You folks used to be great at helping when stuff went sideways. Should I just call going forwards? That seems cumbersome these days especially when I need to get log files transferred.

Anyone...anyone...