External system modifying the Subject line
Hi
We are working with another company and they have a different ticketing system. Their system is modifying the subject line. Is there a way to configure SCP to still assign the replies from that system to the SCP request. The modified subject line is below.
RE: RM-217955 [ ref:a1c0d000003zhvb:ref ] [Acknowledgement] [Fwd: ##870297## : OR-1006493 - DOD - JUNIPER MAINTENANCE RENEWAL QUOTATION REQUIRED - URGENT]
The SCP number is ##870297##
Regards
Graeme
We are working with another company and they have a different ticketing system. Their system is modifying the subject line. Is there a way to configure SCP to still assign the replies from that system to the SCP request. The modified subject line is below.
RE: RM-217955 [ ref:a1c0d000003zhvb:ref ] [Acknowledgement] [Fwd: ##870297## : OR-1006493 - DOD - JUNIPER MAINTENANCE RENEWAL QUOTATION REQUIRED - URGENT]
The SCP number is ##870297##
Regards
Graeme