Update Biz Rules/Assignment when Technician Deleted
When a technician is deleted/demoted to a user, SDP should check if the user is included in any business rules or category assignments etc. and if they are, then you should be prompted to select a technician who should be used instead of the tech being deleted/demoted.
Often when a tech has left the company they are simply removed from rules and assignments so they simply break and tickets are not assigned at all...
TJ
Often when a tech has left the company they are simply removed from rules and assignments so they simply break and tickets are not assigned at all...
TJ