I have a business case where the customer does not want to enforce a Resolution time but does want to enforce Response time on a Request/Service Catalog template. The SLAs do not seem to allow you to only set a response violation without also having a resolution violation.

In order to work around this I am attempting to set the "Response Dueby Time" from the API with a custom trigger on creation & edit but I am having some challenges.

I have a powershell script that calculates the dueby date to set. I have tried passing this value as normal date/time format, epoch in seconds, and epoch in milliseconds and I cant seem to get it to work.

What value type is that field expecting if I use the API? keep thinking maybe I have it cast wrong ?

Am I calling the right attributes? I am assuming its either   "RESPONSEDUEBYTIME": "-1" OR "FR_DUETIME": "-1" or both neither have worked. I noticed when I put a date in manually they both populate with the same value.

Any insights would be beneficial