Dear help desk, holiday season is round the corner! Here's how you can gear up.
The 'forgot password' storm will strike right on time every year after the holidays. When your users get back after the long holidays, their passwords magically disappear from their memory just like snow flakes melting away.
Almost everyone calls up the help desk stating the same ol' -- that it’s urgent for them to log in right away. The help desk is undoubtedly loaded with a ton of password reset requests and this leaves them dreaded 'bout the first week of work after the holidays.
If you have been down that road, I'm sure you already deserve a much better start for 2018!
This integration empowers your end users to submit password reset requests, and specify the new password right inside the service request ticket. For additional security, you can also force users to change their password the next time they log on, as needed. Technicians can also instantly and securely perform password resets from the Actions menu in ServiceDesk Plus, saving them time and effort.
Despite varying IT architectures, every enterprise has a help desk that serves their employees. The ADManager Plus and ServiceDesk Plus integration can redefine employee productivity, lower operating costs, and improve overall administration through a consistent system of engagement and decentralized Active Directory management.
So this holiday season let's celebrate to the fullest without being preoccupied by the password pandemonium at our organization.