Set "Mode" field, automatically when the request comes from Self-Service portal
Hi all.
I want to know if i can set the field "Mode" (Options: Mail, Phone, Self-Service Portal, etc.), automatically, if the request is coming from the portal. There is any marker who identifies the origin of the request?
It is possible to make a script, for this auto setting.
Thanks in advance.
Regards.
Facundo
I want to know if i can set the field "Mode" (Options: Mail, Phone, Self-Service Portal, etc.), automatically, if the request is coming from the portal. There is any marker who identifies the origin of the request?
It is possible to make a script, for this auto setting.
Thanks in advance.
Regards.
Facundo