ServiceDesk Plus MSP - version 9.3 - Build - 9304 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 9.3 - Build - 9304

Please refer the Migration path table available here and upgrade to our latest build 9304

What's new in ServiceDesk Plus - MSP 9304 ?

Enhancements :

SDPMSP-5949 : Task id is shown in task list view for easier identification.
SDPMSP-8344 : Ability to import email domains during account csv import.
SDPMSP-10630 : Consumed details, Base Allowance, Carry Forward, Chargeable details will be shown in the generated bill.
SDPMSP-10764 : Option to skip errorlog during restore database process.
SDPMSP-10954 : Account information will be shown in Software License Agreement Expiry Notifications.
SDPMSP-11039 : Ability to include worklog additional fields in billrule.
SDPMSP-11109 : Ability to generate bill based on Fixed charge. Configure Fixed charge under Service Plan -> Service Plan Type -> Fixed Charge.

Issues Fixed :

SDPMSP-2396 : When a mail is sent from outlook express with .eml attachment that attachment is shown as request content.
SDPMSP-9027 : Account Manager cannot view a newly created report folder under "Manage Folders".
SDPMSP-10065 : Technician drop down in request created with incident template lists incorrect set of technicians.
SDPMSP-10168 : UI cluttered because of DC MSP in certain cases is fixed.
SDPMSP-10318 : When a resolution is configured as default in the Default Request template and a request is created via email/Quick create request then the configured default resolution is not getting applied to the created request.
SDPMSP-10394 : The cursor does not blink in the description area after we click the reply button. (Breakage in 93xx is fixed).
SDPMSP-11010 : Unable to associate support group in service catalog.
SDPMSP-11048 : The technicians are not listed in owner list during task creation.
SDPMSP-11089 : Unable to create the support group in certain cases.
SDPMSP-11106 : Field and Form rules aren't executed while we edit a request.
SDPMSP-11135 : Unable to view some requests post 9303 upgrade.
SDPMSP-11143 : UI Alignment issue in change list view.
SDPMSP-11167 : Asset list view crashes when we do an asset search.

We highly recommend our users to do the upgrade in a test environment first.

After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment. After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.

Following is the support policy of ServiceDesk Plus MSP :

Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
We request all our users to upgrade to 9.3 version asap , as the support for the lower versions (builds) will be stopped by Jan-1st'18
We are also stopping the support for MYSQL instance as mentioned earlier soon, so please move your instance to MSSQL or PGSQL asap.

You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

Why upgrade ?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Santhosh

Head Of Quality Assurance and Helpdesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131