Different notification templates for different groups?

Different notification templates for different groups?

Hi Guys,

I was wondering if it was possible with the current build of Service Desk Plus to customize what notifications (particularly "Request Logged" and "Request Resolved" ) get sent out from Service Desk Plus depending on what group the request ends up in or is resolved from?

So for example, email feeds straight into Groups A and B by their respective "Group Email " settings and tickets are generated.

Is it possible to send one "Ticket logged " notification from Group A and a different one with different content if the mail is sent to Group B?

Like "thanks for logging your ticket <requestID> with Group A" or "Thanks for logging your ticket <RequestID> with Group B" ?

Same goes for "Ticket resolved" notifications.

Any information on this would be much appreciated.

Best Regards

                  New to ADSelfService Plus?