E-mail Id(s) to Notify on Service Requests
We are wanting to use the Email Id(s) to Notify field in the Service Catalog to automatically send an email to a specific individual when a specific service request is created. When I drag and drop this field on the form, there are no options for it. Can I set a value for this field--like an email address or select a specific Requester? Essentially, when we create this service request, we want another requester to immediately get a notification about it. We're using SDP 9417. Thanks!
Move asset to expire state
Is there a way to automatically move assets to a retired state if they haven't communicated with the server in a certain amount of time? We would like to have assets set to state of expired if they can't communicate past 90 days.
Stability and Reliability
Anyone else have issues with PMP? Some of my issues include: - Some of our main password reset jobs we no longer get reports. - Scheduled password reset job only runs for some resources. - Mini dump files filling up the drive from all the crashes - Schedule task resets are unreliably. If discovery fails only the AD side gets reset and report will show everything is okay. I've been working with support for 3 months on some of these issues with no end in sight. It's like every few weeks or so they
O365 Manager Plus 4213 released with 23 new Reports!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4213. This build comes with 23 new reports on device usage and every day user activities happening in various Office 365 services. These reports are: Active Users by Service: Gives the number of active Office 365 users based on service. Daily Office 365 Group Activities: Gives details of Office 365 groups and activities happening on it categorized based on service. Daily OneDrive Site Activities: Gives
Learn Network Configuration Manager on a broader level to manage devices effectively. Join the free training and make the most out of it!
Hello there, Hope you are all geared up for the 5th season's free training on Network Configuration Manager! If you are a new user of Network Configuration Manager, grab this opportunity and attend the training to gain complete knowledge about the tool. If you are already using Network Configuration Manager, then catch up with the latest enhancements and features to boost up your business. Attend the training without fail and learn the knicks and knacks of Network Configuration Manager! Our
OpManager emerges out as a Gold Medalist in Info-Tech's vendor evaluation report
OpManager has been called the world's first, truly integrated network management software for faster and smarter network management by Info-tech Data Quadrant Report. We ranked number one for usability, intuitiveness, and ease of implementation. IT leaders, business professionals, and end-users examined relative performance and gave us several accolades for outstanding service experience, product experience, and pricing negotiation. Check out OpManager's position in the data quadrant and see for
[Webinar recording] How to implement continual service improvement in your help desk - Part II - SLA compliance
Here’s a recording of the second part of the three-part webinar series on implementing continual service improvement in your help desk using analytics. To register for part III of this webinar series, click the button below. Click here to view the recording of part I of the webinar series.
[Webinar recording] How to implement continual service improvement in your help desk - Part II - SLA compliance
Here’s a recording of the second part of the three-part webinar series on implementing continual service improvement in your help desk using analytics. To register for part III of this webinar series, click the button below. Click here to view the recording of part I of the webinar series.
[Webinar recording] How to implement continual service improvement in your help desk - Part II - SLA compliance
Here’s a recording of the second part of the three-part webinar series on implementing continual service improvement in your help desk using analytics. To register for part III of this webinar series, click the button below. Click here to view part I of the webinar.
Port polling
I have a site that has a Public IP with 4 devices internal that I am Polling on specified ports. When a device goes down and come back up it doesn't clear the alarm. What can I do to fix this issue. I am checking when it sends the alarm but the device is not really off I can still connect to it. Please if someone can help with this issue.
Requester cant view technician or support group list
Hi I have recently added requester and technician in SDP and login with requester account. When adding a new ticket I am not able to select the technician or any support group to assign my ticket to them. Please help!!
Firefox Add-On
Hi Team, i use the PMP Pro Build 9200 and the Extension for Firefox Build 1103. Since some days (Update from the Extension?!) i have the strange problem, that the Autofill works only on external websites. For all my internal resources, i dont see the buttons from the addon in the Username and Password fields. I have checked the URL in the resources, i use exactcly the same URL in my Browser as in in the Resource URL field. I have checked many interal resources and on all this i have the same problem,
API user access denied
Hi, I followed the RESTful API documentation (https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html ) For testing the REST API I have created an API user to give access from serverA but I get the following error. {"operation":{"name":"Authentication","result":{"status":"Failed","message":"User is not allowed to access from this host"}}} For info PMP is also installed on serverA. Regards, Romain Joachim
Query report that shows count of both Requests and Tasks
Hi I need Query report that shows count of both Requests and Tasks group by status in same table Is this available Thanks :)
Generate technician wise report in tabular format with Custom details
Dear Team We need to generate the report with following details in tabular format. Report should be technician wise : 1. Total Call logged 2. Total Closed Call 3. Total Pending Call 4. Total On Hold Call 5. Total SLA Violated Call Data base: Inbuilt Database in Windows Please suggest and guide me. Thanks for Advance.
Generate technician wise report in tabular format with Custom details
Dear Team We need to generate the report with following details in tabular format. Tool Used: Manage engine Service desk Plus Report should be technician wise : 1. Total Closed Call 2. Total Pending Call 3. Total On Hold Call 4. Total SLA Violated Call Data base: Inbuilt Database in Windows Please suggest and guide me. Thanks for Advance.
Up to Date Admin Guide PDF for Desktop Central
Hi, Is there anywhere I can find an up to date PDF for the admin guide for DesktopCentral? The only information I can find via Google is a PDF from 2010 and the other documentation is in knowledge base format. I need it to be something I can reference (and include in a submission) for a compliance report. Regards, Josh
Service Desk Portal
Hi there, Is there a way of embedding a public report graph on the service desk portal for requesters to view as a widget? Thanks in advance.
Sites from AD Wrong
The user information being pulled from AD is wrong. The site where the user resides is not the same as what is in the Active Directory contacts list.
Greet the Applictions Manager team at Ignite 2018!
The most anticipated event of the year is here! Microsoft Ignite 2018 is all set to take place in the beautiful city of Florida, from September 24-28. We're looking forward to having insightful conversations with customers, partners, and community enthusiasts at Ignite 2018. Meet team Applications Manager at Booth #440: Here's a glimpse into what Applications Manager can offer : Monitor the health, performance, availability, and configuration of Microsoft applications including operating systems
View asset history issue
Hi SD version 9.4 build 9414 When I try view asset history tab I get error. UPD. This is strange, but asset history tab show without error for assets with Disposed state.... UPD 2. With disabled "Pass-through authentication" option I get error as screenshot "Capture-2.jpg". With enbled "Pass-through authentication" option, I get this error on full page and page redirected to "https://hostname/AuthError.jsp?ErrorMsg=Sorry%20an%20error%20has%20occurred"
Adobe Flash Player
I am having issue downloading the patches for adobe Flash Player for IE (30.0.0.154) - APSB18-25 patch id 307927 and 307925 Adobe Flash Player NPAPI (30.0.0.154) - APSB18-25 when I try to go to the location of the patch http://fpdownload.macromedia.com/pub/flashplayer/pdc/30.0.0.154/install_flash_player_ax.exe the page is displaying a 404 error The requested URL /pub/flashplayer/pdc/30.0.0.154/install_flash_player_ax.exe was not found on this server. This is the same for both patches. Is there
Maps Info
Hi, I would like know if it is possible to use another tool (i.e. OpenStreetMap or ArcGis) instead of Google Maps in OpManager.
Maps in OoManager
Hi, is there the possibility to link OpManager to a map viewer like ArcGis or OpenStreetMap instead of Google Maps?
Rest Api Opmanager getDataCollectionRow
http://172.16.11.54/api/json/diagnostics/getDataCollectionRow?apiKey=f42803775f7cdfe53d10d6a91383ca7f&fromTime=2018-09-09%2000:01:15&toTime=2018-09-09%2023:59:15 i do not see data Row in Rest , please give me solution
Only send email acknowledgement to requester for tickets created by email
Short version: Is there any way to only send the email acknowledgement to a requester when the incident has been created due to them sending us an email? Or alternatively, can it be disabled for incidents which we create ourselves in the web interface? Long version: When a user emails us, we want them to get the acknowledgement email. When we create an incident ourselves directly in the web interface, we don't want the requester to be sent an acknowledgement email. This is because they have usually
Turn off Notifications when Request logged through SS portal
Guys, Can anyone think of a way to turn off notifications when someone has logged their request via the Self Service Portal, yet keep them if logged by email or by phone? As someone has pointed out, if they are using the portal then they know the call is logged and how to get back to it if they want to check on how it is progressing. Thanks In Anticipation Ian
How to back up your Exchange Online environment?
Description Microsoft Exchange Online allows users to communicate and work from anywhere and at anytime, without organizations having to expend resources to maintain an on-premises Exchange environment. While Microsoft provides extensive archiving capabilities, it does not provide the option to perform a traditional backup of Exchange Online data. Accidentally deleted emails, contacts, or other Exchange Online items are stored in the deleted items folder for a set period ( 14 days by default but
Add note with Powershell and API V3
Hi, We have existing scripts that utilizes API V2 to add notes to requests, and it works fine. Now we want to update those scripts to use API V3, and I can't get it working. We are running SD+ 9411 by the way. Can anyone provide a working example, or point out what I am doing wroing? Thanks in advance, Rasmus This is what I have coded, which returns a status code of 4007 (failed): # GLOBAL VARIABLES $sdphost = "http://servicedesk-url/" $techkey = "XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX" # CREATE NOTE
User Login Exists
Hi Guys, I had deleted the a user login and I need to use the same user login How can I achieve this. I'm having >> "Login with same name already exists" #John
De-Provisioning Accounts using tasks
This may be a feature request, but I wanted to see if I just missed if this was possible and I just missed it: In our de-provisioning process, we have a requirement to sign off on each different system where we terminate access. We thought the best way to ensure we are getting each system account shut down and have a record of it is to make a task for each. This results in about 20 tasks. The tasks are all assigned to a support group but aren't assigned an owner. There are two challenges with this
Using the API to search all request with something in the title?
Is it possible to use the API to get all requests that contain a certain value in the title/subject? For example could I retrieve all requests with "network" in the title/subject?
remote control
I'm trying to be remotely connected and it's giving me error
VPN to update cached credentials
Hi, I have reset a password via the GINA tool on the lock screen of a Windows 10 computer that is off the network. The password has reset in A/D however the VPN connection to update the local cached credentials doesn't appear to be working. I notice that I have an extra icon in my lock screen and when I click on it I have a "ADSSPNativeVPN" login and password box appear. Do I manually need to log into the VPN to have the locally cached credentials updated? Would be good if there was a proper user
Not getting manage engine desktop central Your ticket has been created
I have had to submit a few tickets recently and have not gotten the automated email Your ticket has been created with the ticket number. I only get Your file has been uploaded successfully to our server and also an email has been sent to. Is there any issue with this ticketing system?
Change Management - Adding an option to the Planning stage?
Hello! I am working on tweaking our Change Management workflow, and I need to add a specific field to the planning stage for a specific form that needs to be done for each RFC at our company. Currently, the options in the Planning stage are Impact, Roll Out Plan, Backout Plan, Check List, and Downtime. I want to simply add another option there for this form which would can function exactly like these other options (with and "Edit" and "Attach a file" options). I cannot find a place within the Change
Duplicate sites
Is it possible to delete a site? When I try I get the message "WARNING :Site cannot be deleted as it is being used by a module."
Incident Template
Can I hide to requester the drop-down list "Change Template" during creation? Thanks
Ajax load problem with Firefox
Since upgrade to build 9700 we have a problem after an new login to the password managment, the ajax request gets stuck and the page does not load. We don't have the problem with Chrome! In the debug console we see the follow errors: TypeError: form is undefined[ PassTrixMain.cc:218:9 Error: You can't insert an element into the DOM that has already been inserted ember.min.js:4 TypeError: document.getElementById(...) is null PassTrixMain.cc:143:13
View passwords on some resources but have hidden passwords on other resources
Hi, I have two resources. Resource1 is an Active Directory server with an account managed in PMP. Resource2 is a Windows member server and PMP is managing the local Administrator account. I have a test user that is a member of the following two groups: Group1-View - This group has view access to the account in Resource1. Group2-RDP - This group has view access to the local Administrator account in Resource2. Also under User Group Privileges, Allow plain text view of passwords... has been UNCHECKED
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