Report for Resolved Calls
We are trying to get some statistics for number of closed calls per engineer but it seems that if the Engineer was not assigned to the call at time of closure then the stat does not show in the report. Can we have a report that shows number of resolved calls and who resolved them? Whether they are assigned to the call or not.
Join us for an Endpoint Security seminar this November!
2018 is coming to an end but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and show these threats who's boss! Register now to save your spot! What's in it for you? Discover the top cybersecurity
Change Management
Under each phase in change mgmt you add information I.e. under planning you can add Downtime and under Implementation phase I.e. Tasks. I can't find any template or where to change/remove/add this information under Admin module? Kind regards Thomas
Failed to send notification
I am currently stuck on Build 9415 as any future update seems to break the sending of notifications. I noticed in 1 of the patches it said it fixed the issue when Office 365 was involved, however I still have the issue. I apply each patch in the hope that i'll be able to send notifications after the update, but it keeps failing so I keep reverting to my previous VM snapshot so I can work again. I'm only a free user so unable to use the support feature in ServiceDeskPlus so any assistance here would
Custom Trigger using VB Script
Hello - I have a field called "Monthly Reporting" and it's a custom field with 12 values: 01-Jan 02-Feb etc However, each month, I need to reset this field manually. I was wondering if someone can provide a VB script example to update a field and then I can do this via custom trigger each time a request is created so this can be dynamic instead of manual. Thank you.
Request - On submit script to update description
I am trying to create a script to run on submit of the request that uses user entered information to create the description. based on the examples and sample code in ServiceDesk Plus I have created the following script. However, the description is not
New incident stop automatically setting site on requester
We have ServiceDesk Plus version 9.3 Build 9313 When creating a new incident, after selecting the requester the site field is automatically updating based on the requester selected. We'd like to disable this so that the site that the technician sets does not change when the requester is selected. I can't see where in the settings is any option to disable this. Is this a setting that I can change? If so would someone kindly be able to show me where this is/how to change? Thanks.
Google Chrome switched from 64-bit to 32-bit?
Hi everyone All our 64-bit Windows 10 PCs where 64-bit Google Chrome was installed somehow switched to 32-bit Google Chrome when the September patch (Google Chrome 69.0.3497.92) was deployed by Desktop Central. I only noticed it today when I wanted to approve the most recent Chrome update. I was confused that all our PCs were asking for the 32-bit patch instead of the 64-bit patch. I have opened a ticket but wanted to ask the community if anybody else is seeing this? Thank you. Regards Stefan
My Details - Requester
In the My details of the requester , adding a field for Assets which will show the assets assigned to the respective user will be more helpful for the end user to identify any assets under his name.
Audit non-owner mailbox activity
There are two types of Exchange non-owners who are authorized to access users' mailboxes for security and maintenance - administrators and delegated users. Therefore, we cannot say for sure that every non-owner mailbox access in Exchange indicates a security breach. That's why it's essential to validate whether non-owner mailbox activities are in line with the business context to accurately identify anomalies. This is where Exchange Reporter Plus' reporting and auditing capabilities step in. What
Scheduling reports to be sent on Wednesdays.
Hi, Please help me schedule reports to be automatically sent to my team on Wednesday.
Need help with 2 things
Hi I need help with the following: 1) Add an automated email alert for P1 tickets. This needs to fire if a ticket is created as a P1 or if priority is changed to P1. Alert should only fire one time. I created a Business Rule that fires on create or edit. Problem is that it fires every time the ticket is updated. 2) We have a Status called On Hold - Customer Working. I would like to have this status changed to In Progress if the customer sends in a response. This would only fire if the current status
incoming email match order
I would like to know the order to match the incoming email to create a new ticket. Is this the order? "requester email" account - "To domian" configured in account - "From domain" config in account Thanks
Form Navigation Buttons
Hi Is there a way of adding form navigation buttons in a service catalog resources? Scenario: I potentially have a number of resources within a request form. Rather than having, say, 20 resources in a long list, I'd like to be able to add a "Previous" & "Next" button (or link) to step through the resources making each visible or hidden as they move through. Has anyone tried something similar? Thanks Mark
Alert non Technichians of new starters
Hello everyone. I'm wondering if anyone has set up alerts to go to non Technicians as an FYI situation for on-boarding of staff? Currently when we have a new starter there is a workflow for Technicians in creating the new person in the system - but I would like to set up to automatically email our Payroll, Finance and other units so they can start their processes to start adding the starters to their systems. They don't need to complete tasks in Service Desk - it is only so they are aware of the
Join us for an Endpoint Security seminar this November!
2018 is coming to an end but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and show these threats who's boss! Register now to save your spot! What's in it for you? Discover the top cybersecurity
Security hardening
Hi - my installing will be subject to pen testing so I am looking for information regarding hardening of ADSelfService Plus. I've done the usual stuff from the Admin portal but am now looking at the CIS tomcat benchmark has anyone had ADSelfService Plus benchmarked? Does anyone have anything they can share on - e.g. I'd like to use SecurityManager but worry about breaking things - does anyone have a proven policy file?
Does selecting "Show this notes to requester" notify the requester?
When selecting this box, does it notify the requester? Or does it just make it visible?
Join us for an Endpoint Security seminar this November
Mobile devices have become the backbone of most organizations, but they're still prone to malware attacks. Are your devices protected? ManageEngine brings you an Endpoint Security and Management seminar where you can discuss your strategy to protect mobile devices with our product experts. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and stay two steps ahead of the next cyberattack. Register now to save your spot! What's in it for you? Discover the top cybersecurity
requester log in time stamp or report
is there any reoport that show last time requester has logged in?
REST API - Tasks
Hi Cannot see anything in the documentation how to create tasks in a service request using the REST API. Is it possible? BR Hans
Install SDP Recommendations
Dears , I need to know what do you recommend to install Servicedesk plus OS Version , SQL Version & hardware Requirement. Thank You
ADManager Plus fixes and enhancements for build 6500 and 6591
Build 6591 (September 2017) New feature: Reads the configured tables of Oracle and MS SQL database and creates automatic schedules for user creation to synchronize the user details across the databases and AD environment. Read more Sends its log data in Syslog format for analysis to a Syslog server, thus facilitating comprehensive auditing to ensure network security. Read more Enhancements: ServiceNow integration: Capability to alter users' group membership. For enhanced security and to block unauthorized
ADManager Plus fixes and enhancements for build 6310 and 6380
Build 6380 (June 2016) New Feature: Move contacts: You can now move contact objects from one container (organizational unit) to another. As per your need, you can: Move a single contact. Move multiple contacts at a time. Use CSV import to move contacts in bulk. Copy schedule: This feature simplifies the creation of new report schedules by allowing you to copy the settings of an existing schedule. The settings can then be modified, as per requirement. ADManager Plus mobile apps (v2.0) now support
ADManager Plus fixes and enhancements for build 6201 and 6300
Build 6300 (May 2015) New Feature: OU (organizational unit) Management provides the ability to perform the following tasks via ADManager Plus: Create OUs Modify OUs Move OUs Delete OUs OU management also offers: Bulk creation and management of OUs via CSV import Customizable OU creation templates which allow you to fine tune the OU creation process to exactly meet your organizational demands The ability to create a new parent OU, and then create the required OUs inside it. Report from CSV: This report
ADManager Plus fixes and enhancements for build 6110 and 6200
Build 6200 (April 2014) New Features: MS Office 365 Support Support added for provisioning of user accounts in Microsoft Office 365. Lync Management and Reporting You can now modify policies such as conferencing, archiving and telephony, associated with a specific Lync User. Option to enable, disable or delete a user from the Lync Server control panel included. Reports for Lync Enabled as well as LCS or OCS enabled users included. Reporting capabilities added for Lync disabled users. Exchange Policy
ADManager Plus fixes and enhancements for build 6000 and 6100
Build 6100 (June 2013) New Features: File Server Management: Manage the permissions on multiple File Servers and workstations across your organization in just one operation. This feature facilitates bulk modification and removal of NTFS or Share permissions on Shared Folders and their subfolders. Now you can also manage Active Directory 2012 (in Windows Server 2012) using ADManager Plus. This build also included support for Windows 8 platform. Enhancements: Remote PowerShell Support for Exchange
Please help me, The emails Fetching Stopped - Incoming and Outgoing
Please help me, The emails Fetching Stopped - Incoming and Outgoing
Start Mail fletching automatic
hi, how can I start mail fletching automatic in MSP without having to go in menu et start it manually? Script? Thks
How can I permanently remove a stale / ghost alarm
Hello, we're using OpManager 11600 and I have had this issue for some time now. I was hoping that a migration to a new server would resolve the issue, but it has not. Pre-text: We have opmanager configured to show when printer supplies drop below certain thresholds. This generally works well and lets us know if we need to order any supplies generally before a user contacts us about the printer. Issue: While creating these device templates we ran through a bit of trial and error, resulting in creating,
Multiple Support Groups and Office 365
We want to use multiple support group email addresses via an Office 365 tenancy but this can't be done without actually using a local SMTP mail relay server which is annoying. There are three ways of sending email to Office 365 - Full authentication, direct send or use a mail relay. https://support.office.com/en-gb/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4 We are stuck with one of two problems. If we configure both
[Free webinar] Ensure high availability and handle disasters better with Password Manager Pro
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Ensuring service availability and handling disasters," scheduled for November 01st. Click here to register for the session. This session will show you how to better handle disastrous circumstances and ensure service continuity with the help of redundant servers, failover clusters, and quick data recovery procedures. Here's a quick look at the agenda for the ninth Masterclass session: 1. Data redundancy and recovery Establishing
ServiceDesk Plus OnDemand UI Enhancement - Footer Bar
Dear Customers, As part of features and User Interface[UI] enhancements a static "Footer Bar" will be added to ServiceDesk Plus OnDemand screen. "Footer Bar" will be loaded with functionalities for easy & frequent accessibility. "Footer Bar" would be added and will released very shortly i.e within this week. Kindly refer to the below images of the static "Footer Bar" for reference and it will have "Live Chat" & and "Feedback" for Technician & "Live Chat" for Requester login's : Footer Bar --> Live
iOS crashing
Hello! I recently updated to version 4.5 of the Servicedesk app that was just pushed a few hours a go and I can no longer log in to our organization's servicedesk server. I deleted the app and reinstalled it, and while I can still enter the information to log in (the server address, username, password) it crashes as soon as I submit the log in information. However, I am able to log in to the demo. I'm currently using an iPhone 6 Plus with iOS 11.3.1 installed. Is there anything I can try and do?
Schema BD
It is possible to obtain a complete schema of the system database. Well, I have seen in the forum many post where they talk about tables that are not specified in the diagram that come inside the software. For example, in the request module there is a table called "WorkOrderToCI", in projects "ProjectStatus" and it does not exist in the description. Is there a way to know all the names of the tables that make up the database?
BREAKING NEWS : The free OpUtils webinar is on its way.
Hola Amigos! ManageEngine is conducting a webinar on OpUtils to help you with your network IP management problems. This training covers in-depth and intensive training which will help you get into the bottom of various challenges faced concerning the issues with your IP's and switch ports. Trust me, you wouldn't want to miss it. Click here to register now! The training agenda is as follows: Title of Webinar : Safeguard your network from intruders - Rogue Detection Topics Covered in the Webinar
Significance of Owned By Field in Support Groups
can you please explain the Significance of Owned By Field in Support Groups. how it affects the request
Business Rule: Change Requester?
Is it possible to change the requester via business rules or custom triggers? Here's our scenario for needing this: We currently use Zoho Forms for hardware/peripheral requests. Once the form is filled out, an email is sent to our SD+ inbox & CC'ed to the user who filled out the form. The ticket is created normally but the requester is always "notifications@zohoforms.com". It would be nice to have this automatically update to whomever is in the CC field of the email, instead of having the techs do
unable to login to PMP
Hello, I am a PMP user and have a strange problem in working with PMP. Sometimes while users are connecting to remote servers, their connection is suddenly closed and then those users cannot even login to PMP web console, unless reseting their passwords.
Administrator and Guest user and password at login screen
Hello, How can we remove Administrator and Guest user and password from login screen in all users ? Thank you
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