OP Manager Migratation 64 to 32 bit
Hi All ^_^ We are new to this product Manage Engine. Here are the tasks or scenario. Our client is also new to ME OPManager. They have an existing OP Manager which is 64 bit, they already have a configuration or they already added some devices like VM, router and switches but they also want to add their firewall (smart-one checkpoint) but as per our client they are unable to add this firewall device to OP manager because of compatibility issue, need 32bit version to add firewall. My solution is to
IT analytics in 90 seconds: Keyword cloud report
The keyword cloud report gives help desk managers a glimpse at areas that need their attention. Click the button below to download a 30-day free trial of Analytics Plus. To download ServiceDesk Plus, click here.
Manufacturer list
Users of the Asset module is wondering if there is a way to modify the list of Manufacturers. It needs to be cleaned up.
IT analytics in 90 seconds: Keyword cloud report
The keyword cloud report gives help desk managers a glimpse at areas that need their attention. Click the button below download a 30-day free trial of Analytics Plus. To download ServiceDesk Plus, click here.
IT analytics in 90 seconds: Keyword cloud report
The keyword cloud report gives help desk managers a glimpse at areas that need their attentions. Click here to download a 30-day free trial of Analytics Plus. To download ServiceDesk Plus, click here.
Microsoft Patch Tuesday updates for September 2018
Hello IT tech folks! New Security Bulletins : 2018-09 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4457145) 2018-09 Security Only Quality Update for Windows Server 2008 (KB4457984) 2018-09 Security Only Quality Update for Windows Server 2012 (KB4457140) 2018-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4457143) 2018-09 Cumulative Update for Windows 10 Version 1607 and
search via API
What I'm trying to achieve is to search requests by keyword (on the subject line for example). The API documentation has an entry for a search_criteria field (found under Introduction > List view fields) with a description of "Refer criteria object (For performing advanced search)" - I've searched the documentation and cannot find this criteria object. Any assistance how to search requests will be greatly appreciated p.s. the documentation for the APIs seems to be all over the place, it would be
How to change Closure Code via API
Hello. I wrote next powershell script for changing closure code $inputData = @" <Operation> <Details> <closurecode>Failed</closurecode> </Details> </Operation> "@ $postParams = @{OPERATION_NAME = 'EDIT_REQUEST' ;TECHNICIAN_KEY = 'KEY' ;INPUT_DATA = $inputData } $URI = "http://servicedesk.local/sdpapi/request/3" Invoke-WebRequest -Uri $URI -Method Post -Body $postParams http request executed successfully with 200 code, yet request didn't changed in MAnage Engine. How i can change request closure code
Database Schema
Hi, I am aware that I can get elements of the schema from within the Reports Module, but sometimes this is not enough to answer my questions. Is it possible to obtain the full schema, including the tables that are not visible through the Reports Module? It would be extremely useful when building Query Reports, as one example. Thanks In Anticipation Ian
Dashboard Widgets - Cannot 'click through'
Guys, Since upgrading to 9409 we are finding that, on the dashboard widgets for Requests Received in last 20 Days and Requests Closed in last 20 Days, we cannot click through to the SLA Violated Requests. The click through to the list works for the non-violated, bit not for the violated, which are really the ones we are most likely to want to look at. Anyone else encountered this and anyone know the solution? Thanks In Anticipation Ian
How to change request to resolved via API?
We can edit request and change status via API to any status except "Resolved"
Regarding issue with resolve notification send to requester
The requester has to delete his / her browsing history every time to close any resolved ticket. When the requester clicked on the link to close the ticket he got the message “You are not authorized to view this page. (Requesters are allowed to closed their own resolved requests) He deleted his internet browsing history and then clicked on the same link.He was able to close the ticket after that. Tried using different browsers, same issue on all the browsers.
Note generation
Hello, I would like to know if it's possible to automatically generate a note for a service request based on a field and form rule selection Thank you
ServiceDesk Plus MSP - version 9.3- Build - 9300 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9300. Please refer the Migration path table available here and upgrade to our latest build 9300. What's new in ServiceDesk Plus - MSP 9300 ? Major Features : Quick Books Online Integration Account Based Project Templates JobSheet Customizer. Customizable Dashboards. Custom Schedules. More feature list is available here Issues Fixed SDPMSP-7456 : While copying support group the associated technicians are not populated in Destination
O365 Manager Plus 4212 released with new Management Tasks!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4212. This build comes with 10 new Management tasks and 3 enhancements. Highlights: O365 Manager Plus now allows you to perform 10 new management tasks: Disable Outlook Auto-mapping: Disable Exchange Online mailboxes from being auto-mapped to the Outlook client of users with full access permission. Set Mail Forwarding: Enable or disable email forwarding, and configure forwarding addresses for shared
Netflow export Cisco ASR9K to Netflow Analyzer
I've configured netflow on our Cisco ASR9001 to export flows to Netflow Analyzer. However i'm not seeing: 1. any IN traffic in Netflow Analyzer. Only seeing OUT traffic 2. The OUT traffic shown in Netflow Analyzer is just a fraction of the actual traffic on the interface I've kept the sampling rate on the Netflow Analyzer interfaces to the default of 1. Is there some specfic configuration rquired on the ASR9K's to work with Netflow Analyzer and also what is the recommeded sampling rate ?
Script blocked by the browser on the login page
We are experiencing the following issue: When users are logging in, the browser does not load the required script and just hangs there. If the user refreshes the page (F5), they are already logged in and can continue. This has been tested with multiple browsers - screenshots from Chrome and Edge are attached. The ADSS build number is 5600 Has anyone had this before - any ideas? Thanks
large files mdmp extention
Hello, After a support session from one of the ManageEngine employees we've got a large ADManageEngine folder filled with .MDMP files. The folder is about 10GB in size, "8,16GB" files in the \bin\ folder, all files with the following names: hs_err_pid276.mdmp - 246mb hs_err_pid868.mdmp - 260mb hs_err_pid1572.mdmp - 258mb hs_err_pid1708.mdmp - 255mb hs_err_pid3032.mdmp - 252mb What can i do with the files? Can i delete them all?
ADSelfService enrolled and non-enrolled database table column names
Does anyone know the table column name that stores enrolled and non-enrolled users? I are looking to add non-enroll users to an Active Directory group and since ADSelfService doesn't remove users from AD groups, I am working on a script to remove users from the AD group once they are enrolled.
Pre-Configure IOS App
Hi all We use VMWare AirWatch for our MDM and when i deploy the android app, i can preconfigure the webaddress, port and protocol as part of the deployment, but i cannot seem to be able to see this in the IOS version. Does anyone know if it is possible and if so how to do it? Thanks.
Invalid Email-ID
Hi. Trying to run through the Mobile App Deployment wizard and at the second stage "Getting CSR Signed from ManageEngine" I'm asked to enter a From Mail-ID. I enter a valid address but I get an error saying "Invalid Email_ID" Any ideas?
DNS refresh?
Is there a way to refresh/flush the DNS when trying to install the GINA? There are a lot of computers that have incorrect and old DNS/IP details so the server cannot find them.
Upgrade from 12.3.171 to 12.3.195
Support, We just upgraded OpManager Central and Probes to version 12.3.171 but would like to upgrade to latest. Is there a way to get a service pack for 12.3.195? Thanks.
Being able to change the lease notification template.
Hi, Could it be possible to change the Leased asset notification template? We would like for the text to be a bit more user-friendly; and if possible to not send it to the asset owner on a daily basis.. for us it would suffice to remind them every Tuesday and Friday or alike.
Maximum of 30000 records in SDP Reports
What's the best way return more that 30000 rows when extracting bulk data month from SDP in a scheduled monthly report please?
Schedule reports with filters?
Is it possible to schedule a report with a filter applied? For example, my goal is to schedule a report on unlicensed mailboxes. I want check "Don't send empty reports" and only receive the report when there is a "real" user with an unlicensed mailbox. This would work if I could apply a filter to remove the Discovery Search Mailbox for the schedule report. Thanks, Michael
Define Request and Incident
Hi ManageEngine guys, Can you define or tell me what do you mean by REQUEST and what it means as an Incident in Support terms. I am confused, when you all call Incidents as requests and requests as incidents. Thanks John
v9.3 Build 9300 - Not MSP version - Where can I download it from?
I am looking for v9.3 Build 9300. Not the MSP version. Where can I find it? Can someone from ManageEngine let me know where I can find it.
Create a request from a Report
I want to create a request from a scheduled report. Background: The report extract a certain range of calls which need some additional action/verifying. I want to assign this report to a certain group for action. I though of emailing it back to the system but it might not be the best option. Any Idea's/Scripts ? Regards
Join us in London for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We're excited to announce that registration for ManageEngine User Conference in London, UK is now open. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Date : September 18 & 19 Venue : Hilton London Metropole (West Wing) 225, Edgware Road, London, W2 1JU United Kingdom What's in it for you: Talk to our experts in 1:1 sessions, and get all your
site details in incident creation screen
Dear team, any one can suggest the how to get the site details field in incident creation screen by requester. so that we can ask requester to fill the field on which site asset is currently located , it will be useful for technican to attend call in less time. regard, Manoj
Servicedesk plus
Is there some kind of tool, in Service desk Plus, that is enable to leave the reminder but for groups.
Note generation
Hello, I would like to know if it's possible to automatically generate a note for a service request based on a field and form rule selection Thank you
Delete Categories / Sub-Categories
Hi We are tidying up our categories and sub-categories and want to check what will happen if a category or sub-category has been used and we delete it? Will it be removed from any calls which are still open? Will it be deleted or are we not able to? Your help is appreciated. Thanks
Who the email was sent to
Hi. When someone sends an email to multiple recipients, including our service desk account, there doesn't seem to be any way inside service desk plus to see who the email was also sent to?
I do not count with email reception in the plataform engine
Hi Colleagues, Could you help us with the issue since September 1 we stopped receiving emails for the cases we handle on the platform, as I can fix it. Thanks you for your help. Best Regards Luis Mendez
printing of tasks in print preview
Hello, When will be it possible to print tasks and task comments from the print preview option for service requests and incidents Thank you
Cisco Switch SG300-28 cannot add to OP Manager
Hi All, I have a problem when I add a SG300-28 Switch (SRW2024-K9 V02) with SSH Credential. I attach some pics to show the problem. Please help me fix it. Thank you so much!
Update requesters E-Mail with API
Hi, Trying to write a PS-script that update requesters E-Mail with the SDP-API. The script works and I'm able to update other parameters, for example "Mobile", but not the E-Mail parameter even though i get a response stating that the result was succesfull. The PS-script looks like this: $apikey = "techkey" $url = "sdphost" $inputData = @" <?xml version='1.0' encoding='UTF-8'?> <API version='1.0' > <citype> <name>Requester</name> <criterias> <criteria>
Upgrade to 9440 - SQL Server issue
I upgraded from v9.3 build 9335 to 9440 and it looked as if everything went well. I did backup the DB and everything and this is in our test environment. Unfortunately, after it finished installing everything I started the service and it would not start. Then I went and checked the tasks and found that there is lot of Postgres processes running. I had pointed the DB to SQL in my previous install and now it ilooks like there is Postgres running. Why would Postrgress processes run when I have the DB
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