Upgrade to 9440 - SQL Server issue
I upgraded from v9.3 build 9335 to 9440 and it looked as if everything went well. I did backup the DB and everything and this is in our test environment. Unfortunately, after it finished installing everything I started the service and it would not start. Then I went and checked the tasks and found that there is lot of Postgres processes running. I had pointed the DB to SQL in my previous install and now it ilooks like there is Postgres running. Why would Postrgress processes run when I have the DB
F&F Rule script to prevent submission of request if field entry criteria not met
I'm looking for ideas on how to prevent users from completing the submission of a request if they haven't appropriately filled in certain fields. I have a template with 4 Yes/No pick list fields. At least one of these fields should be answered with a "Yes" value before submitting the request. Each field is mandated, but a user could still pick a "No" value for each and try to submit the request. I can use a script on an "On Form Submit" Field & Form Rule to pop up an alert saying that a "Yes" needs
Service Desk Plus Upgrade Failure
I am trying to upgrade our test system of Service Desk Plus, I have successfully installed a few patches but when trying to go from version 9300 to 9335 it fails and the following error appears in the log file: java.sql.BatchUpdateException: The INSERT statement conflicted with the FOREIGN KEY constraint "CustomReportFilterColumns_FK1". The conflict occurred in database "servicedesk_TEST_NEW", table "dbo.CustomReport_Details", column 'REPORTID'.
Opmanager Integration InfluxDB
Hii all, How to opmanager integration with influxdb ?? Best regard,
Adding Firewall Device (Checkpoint)
Hi All, I need help. I am really a newbie to OPManager. What are the things to remember or to consider when adding a firewall device (checkpoint). And how to do this? What type of credentials i need, and what port needs to open. This is the first task given to me. Thank you ^_^
ServiceDesk Plus 9417 Released
Dear Users, SDP 9417 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9417 SD-72858: Failure in sending system notifications for incoming requests and conversations in environments where Microsoft Office 365 and Microsoft Exchange mailboxes are configured. This is because even the valid emails sent within these domains are marked as bounced as they don't have the 'Return-Path' header. SD-72318: Under
Can I restrict access to software licenses
How can i restrict access to the thecnicians to see license keys ???
ManageEngine introduces Remote Access Plus!
Struggling to access and support remote computers? Now troubleshoot computers in just clicks! We are excited to introduce ManageEngine Remote Access Plus, an enterprise remote access solution that helps system administrators and IT help desk technicians get rid of day-to-day troubleshooting barriers. With precise remote control and 12+ powerful tools, you can rescue remote computers from IT incidents without having to leave your seat. Highlights: Advanced Remote Control to troubleshoot Windows, Mac
ManageEngine Introduces Remote Access Plus!
Struggling to access and support remote computers? Now troubleshoot computers in just clicks! We are excited to introduce ManageEngine Remote Access Plus, an enterprise remote access solution that helps system administrators and IT help desk technicians get rid of day-to-day troubleshooting barriers. With precise remote control and 12+ powerful tools, you can rescue remote computers from IT incidents without having to leave your seat. Highlights: Advanced Remote Control to troubleshoot Windows, Mac
Please don't delete my question!
How can I get professional PMP support? We upgrade our PMP a few weeks ago, since then it's very slow to load the database after we type in our user name and password. I have opened a support case a few weeks ago, to seek support, I have been ignored.......
How do I connect a drop down to a SQL datasource?
HI, How do I have a drop down list pull in data from my MSSQL server table? Or If I have to I can have it batch the data in from a CSV file. But I need to fill a drop down with our data and then based on what my user selects - give a sub result. Exactly how 'category' and 'subcategory' work . If I need to I can use API, CSV to populate my drop down list, Insert directly into SQL table, etc. WHat is the method to accomplish this? Using python script to read a csv? Can't seem to find any info on this.
Enabling SSL for OpManager web console using pfx or keystore or truststore
In this video you will learn how to enable ssl in OpManager using pfx or keystore or truststore
Third party SSL certificate implementation in OpManager
In this video you will learn how to enable SSL for OpManager web console
Performance Issue long loading Times opening Ticket System
we have set up the ManageEngine ServiceDesk Plus System and changed every setting for us. Now we finally do our configuration and testing the system and found a performance issue. If we open our Link it takes about three seconds to load the site completely. In attach you can find some wireshark screenshots with bad checksum and a RTO of 3 Seconds. Maybe this is the problem we don’t know.. but for us and our employees is that unacceptable. The other thing is we want to change the Icon in the Header
'Reset passwords upon expiry' start time change
Hi! We are trying to use 'Reset passwords upon expiry' functionality in Password Action Notification. It works, but the problem is that this task run nightly. So, a lot of workstations are turned off. Is it possible to change start time of this task? I believe that task I need is 'Password Expiry Check' on the System Schedules tab, but Edit button for this task is disabled. Any advice? Thanks! Dmitry
Menu bar SDP
Hi everyone, I want to customize the menu according to the attachment. Hope to get help. Thank you very much.
Adding wildcard SSL cert to ADSelfService Plus
Hi, I have a wildcard certificate for our domain and I have the *.crt files but I'm not sure how to import these into ADSelfService Plus?
How to set Request Status to "In Progress" when a client responds to request?
Hi Folks - How can I set up a process where the Request Status is always set to "In Progress" every time a client responds to a ticket? What is the easiest way to achieve this? Thanks.
Edit language
Hi Dears I want do change your programming language to my language, please tell me what file should be edited. Also my language is Persian and is right to left languages and part of UTF-8 unicode language also I can after translate the whole of the program, send you translate files to use in service desk plus
how can i change calendar
hi i recommend sdp to my company, but it manager said that the major problem of this program is the default calendar and he wants to use jalali calendar instead of it. i found the javascript calendar that is very similar to the default calender of sdp. http://farhadi.ir/downloads/JalaliJSCalendar-1.4.tar.gz if possible for you please help me how can i do it myself. for example how can i replace this javascript calendar instead of the default calendar. i will glad if you guide me.if it is not applicaple,
Persian Calendar
hi... I want to customize calender to Persian Calendar. How can i do?please help me
Persian Language For ManageEngine ServiceDesk
Hi Help me How to change Language Manage Engine to Persian Please
SSL certificate issue
Hi, We've recently purchased ADselfservice plus portal, we've gone through of configuring everything so where able to access the portal outside the network however I want to make it more secure, but we are having some issues with installing the SSL Certificate. We already have an wildcard SSL certificate and when I go to download the certificate from 123 Reg, it isn't an download file but text. Do we copy this text into notepad to then convert it to a pfx format file? I have done the above and
Error when changing, resetting or unblocking user "Account blocked."
We are presenting the error attached to the platform in an exporadic but concurrent way, when changing the password, resetting the password and regardless of the type of user authentication "SMS or Googl Authenticator" says that the user is blocked even though the policy is configured option to unlock the user once the key is reset or changed. already validate the user in the active directory and it is not blocked, could it be an error in the application ?.
How Can I config Windows Login TFA
Hello there, I have set up a new policy configuration on ADSSP. I activated the verification code in the Login TFA tab for this policy. I chose only for IT users over OU. I made Password Policy Enforcer settings for this policy. I enabled Windows Logon TFA from the GINA / MAC tab. I restarted the ADSSP service. I reinstalled a test user from GINA / MAC Installataion. but windows logon TFA is not working Please help me?
Chart
Colleagues, I have upgraded my service desk to the latest build and I got a new chart feature. The problem I do have now is that a requester can initiate a chart with a group of technician but technician does not have a way to respond to the requester. In summary requester initiate a chart but there is no way a technician can respond to the chart (No available chart room for tecninican)!
User Information
We have multiple domain controllers. Now, when we select the Requester, it automatically fills up the requester information and their contact details and location from AD (I suppose). But, what we are noticing is that there is an issue going on where the user location is wrong which it is being pulled from AD. The users AD account has the correct location, but it displays a different location in the ticket. What could be wrong here?
Unable to login after AD / LDAP changes
We have an On Premise installation of ServiceDesk Plus (v9.4.16) with LDAP integration. Recently, our DC that we connect to LDAP had issues and had to be rejoined to the domain. I am now unable to log into ServiceDesk with Domain accounts. Both of our Technician accounts are Domain accounts as well and we do not have a local account with admin access. I know the server is running because I am still receiving emails for new tickets. I'm just not able to login.
Apple distrusts some certificate authorities with iOS 12
Hello, Greetings from ManageEngine! With the release of iOS 12 and Mojave right around the corner, here is an update about trusted certificates to ensure a smooth transition to iOS 12 or Mojave. Apple is completely distrusting the following Certificate Authorities (CA) and removing them from iOS Trust Store: Symantec Federal Common Policy Root If you are using certificates issued by the above mentioned CAs in the on-premises version of Mobile Device Manager Plus, you will have to use the certificates
Critical Privilege Escalation Flaw: The Windows Task Scheduler Zero Day Vulnerability
About the vulnerability: A security researcher with his twitter handle named SandboxEscaper on August 27 released the source code for exploiting a security bug in the Advanced Local Procedure Call (ALPC) interface used by Windows Task Scheduler. The issue exists in the SchRpcSetSecurity API function, which fails to properly check user's permissions, allowing WRITE privileges on files in C:\Windows\Task. The vulnerability affects Windows versions 7 through 10 and can be used by an attacker to escalate
[Webinar recording] How to implement continual service improvement in your help desk using analytics - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk using analytics - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk using analytics, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
Lookup / Reference field similar to Service-Now
Is there a way to quickly add a lookup or reference field in SDP? similar to the reference field of Service-Now - see documentation here(https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/field_administration/concept/c_RecentSelections.html) I am building a shopping cart of IT equipment within SDP service catalog (see attached screenshot) and it will require requesters to assign an equipment to a user for equipment delivery, installation and testing purposes.
modify approval field
Hi, I need to know if is it possible to modify the approve request field using, for example, mail commands an if an trigger can be scheduled when the application is approved
self service portal
is it possible to change the submit your request widget to the template directly?
Mobile Device Manager Plus - Free Training
Join us on 19th and 20th September 2018 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on September 19th: App Management and Device Security: Complete management of Store and Enterprise apps Locking specific apps to devices Remotely troubleshooting issues on mobile devices Securing misplaced/lost device Following topics will be covered on September 20th: Device Enrollment
Any way for Business Rules to set the Account?
Hi, We have emails that come into ME Support Centre Plus and have enabled some business rules processing on those emails. However, we have a number of emails that come through from the same Email address, but have the possibility to be applicable for different Accounts. Looking at the business rules, there seems to be no option to assign an account (or even subaccount) when a request is received by email. I understand an email address can be assigned to a single account, but in this situation we
Clear Passcode == Permanent Policy Violation?
While testing ME MDM+, I used the Clear Passcode function on a new tablet. It worked as expected, forcing a passcode reset on the tablet. After the tablet had a new passcode, however, the policy violation remained. Even though the new passcode is compliant with the MDM+ policy, it still complains about the policy violation. I took it a step further, and used MDM+ to Reset Passcode, this time giving it a strong password. The violation remains. According to MDM+, no Passcode is enabled. I have to put
CSV Import requesters with same email
Hi, there is a way to import via CSV a lot of requesters where most of them share the same email address? I tried a bulk import but records are overwritten. Thaks, Regards
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