Task: Estimated Effort change after upgrade
We've noticed that the time displayed in Tasks has changed from the actual time to only minutes. v9335: v9405: Is there a setting to revert the time displayed to the original format and not the conversion to minutes?
Allow Managers to see Employee's Tickets
In service desk plus each requester has a field for "reports to". Is there a way to automatically share tickets with the requester manager by using the "reports to" field somehow?
GINA Install Issue - Process in use
Couldn't copy service to \\xxxxxxx\ADMIN$\System32.The process cannot access the file because it is being used by another process.... The server can access the share manually.
Custom text and links in the layout
Hi all, i would like to add a link to the Self Service Layout where the user can lookup instructions and guidlines to follow for the Directory update. Currently i can only add fields from the AD to the layout. is it somehow possible to add custom text and links as well? Thanks
Security/Patch notification
Hi - what is the process for signing up to receive notifications about vulnerabilities and patches
Send reminder from a ticket
Is there a way a tech can schedule a reminder to do some activity and have that be sent to them? I see there is a way to create a reminder but you need to go back into the ticket and read that reminder. Don't see the point of that. If you are already looking at the ticket you don't need the reminder.
monitor asset
a monitor is a component asset, but, is it IT or non-IT?
[Security - CVE] Tomcat version of MeDC and MeDC MSP
Hello, Following these CVE : CVE-2018-8037 : http://mail-archives.us.apache.org/mod_mbox/www-announce/201807.mbox/%3C20180722090623.GA92700%40minotaur.apache.org%3E CVE-2018-1336 : http://mail-archives.us.apache.org/mod_mbox/www-announce/201807.mbox/%3C20180722090435.GA60759%40minotaur.apache.org%3E Can we know what is the actual versions of both MeDC products? Do you plan to release a quick fix? Thanks. Sylvain
Software Metering
I have added 2 different applications to the software metering. I can't get the metering to report. I have removed and re-added the rules for each of the software apps. I verified the Original File name is correct. Also these are software packages that I have manually added the packages to Desktop Central. I would't think that would make any difference but I don't know. Why would these software packages not report?
Importing CSV file into IPAM for IP address details.
Hello, [Note: I tried posting this and it didn't seem to get submitted... this is a second post in the cast the first did not work.] I'm trying to migrate IP address data from our Access database over to IPAM. I'm doing so by moving the data into excel, adjusting the fields to reflect the correct values (Device Type specifically), matching the columns with that of IPAM's categories, and the saving as a CSV format. When I import, it says successful but it seems to be leaving out some data. Some IP's
Saving template issue
Since one or 2 week i notice i had issue when i was saving my template and now sometime i have to abandon the modification i have done because i does not save. thereis is a kind of wave on the top of the page seem to show it is doing something. but now, these issue increased as per update to 9422. i dig a bit in the logs and i found many errors in catalina0.txt. errors like : [16:47:31:363]|[10-16-2018]|[org.apache.tomcat.util.http.Parameters]|[INFO]|[88]: Invalid chunk starting at byte [25] and
Load balancing
i have an HA pair of AD Manager App Servers that sit behind a load balancer. My LB is setup to look for a specific file, and then return a favorable HTTP response code to determine the Up/Down Status of the pair. I need to place this file in root of AD Manager Plus's web directory, but I am not able to determine the appropriate location. Has anyone else configured a F5 health monitor to work with AD Manager?
Service Catalog - How to check if there is an attachment?
Can anyone help with a Field and Form rule that allows me to verify if there is an attachment on the Service Catalog - Request Template On Create? This will hep us ensure that required file attachments are added before submitting the ticket: Attach external approvals Attach design files
Install and Uninstall Management
Hi everyone, I am a novice in information technology, helping me: How to prevent installing and uninstalling software on the Agents? I have hidden Programs and Features in the Control Panel, but the software can still be uninstalled in C: \ and the start bar. I use Desktop Central server in the WORKGROUP model My agent uses windows 10.
Add 'Body' Paramter in Functions.py
Hi There - Can someone help me add the 'Body' (or whatever it's called) parameter in the send_email definition from the Functions.py script? # ------------------ Function to send mail ------------------- # sent to and ccAdd should be commma seperated email strings # configuration is a dictionary def send_mail(configuration,subject,text, toAdd=None,ccAdd=None): server = configuration['server'] port = configuration['port'] username = configuration['username'] password = configuration['password']
Stay ahead of application performance issues. Attend Applications Manager free training series and learn how!
Starting Nov 8th, we're hosting the last set of Applications Manager free training series for the year. We are super-psyched about the training series this time, as we have revamped our agenda to suit the needs of various IT professionals across the globe.
Solution template, use variables?
when i choose a template today in solution in a errand, i have to write my name everytime but i want that the system auto write "Best Regards - $Technician" and $technician should be changes to my name Jimmy from the system. Is this possible and how?
Import Site information using CSV
Does anyone know if you can import Site information using CSV to import the info? As I was trying to demo the product there was no option to do so, thus not allowing me to truly test the product since we have over 40 plus locations to configure. Such a tedious task. Please let me know because it does look promising.
cant start servicedesk
Hi, we are having some problems please Help me, 1-our program does not work. İ rebbot to machine and after cant start manageEngine. Attachment file a İ am wait 6 hours not work. İ try restart service doesnt work. Reboot wirtual machine doesnt work. İ try new installed virtual machine and download Service desk current version in another place installed. But i try restore dosnt work . i take old server backup file Attachment file b And i try new server restore. Stop service and run administrator command
Update from 9355 to 9400 Java OutOfMemory Heap Size Error
When trying to upgrade from 9355 to 9400 I keep getting the error Java OutOfMemory heap size. I've tried increasing the xmx specified in the UpdMgr.bat and backup.bat but this doesn't seem to have had any impact. Is there any way to workaround this problem, can I not take a backup when running this update. The VM is already backed up so worst case I can restore. I need to get our service desk updated to the latest as part of the TLS changes for Zoho integration so would appreciate any help.
Auto Refresh
Is there an autorefresh feature on the dashboard? Trying to keep requests in real time on our department monitor
Sql Query Help
Can you please help me change this query? I want to get rid of the queuedefinition.queuename='Terminations' and replace it with subject contains "Request". select b.workorderid, ataskid,btaskid from (select workorderid ,count(taskid) ataskid from workordertotaskdetails group by workorderid) a inner join (select workordertotaskdetails.workorderid, count(workordertotaskdetails.taskid) btaskid from workordertotaskdetails inner join taskdetails on taskdetails.taskid=workordertotaskdetails.taskid where
VHDX files - size monitoring
Hi ALL! i have one fileshare with many .VHDX files (over 150 files). How i can monitoring size of each VHDX file ??? Only manually adde all files ???
Launching advanced analytics for ServiceDesk Plus ticket history, projects, and knowledge base modules.
Hello there, We're happy to announce the launch of the latest version of Analytics Plus 3950. This release introduces out-of-the-box analytics for the following ServiceDesk Plus modules: 1. Ticket history Closely track your tickets from start to finish. Get visual clues into the number of times a ticket was reassigned, and use this information to identify bottlenecks in your ticketing process. 2. Projects Take complete control of your IT projects from planning, resource
custom report query
are update or delete query allowed?
Feature Request: Ability to create a new Request from Project
We'd like to see the ability to create a new request from the Project association tab -- similar to Change:
problem after update - "request template fetched sucesfully"
Hi, After update service desk, when I try to add new request or click on button "edit" on top of the request (should open new page to edit request details) I got error "request template fetched sucesfully" "Edit" button under request is working correctly (its unlocking fields) I try to change "Default Request" Incident Template but it doesn't help... Thanks for helping BR, Seweryn
ADManager Plus Build 6650 ( September 2018 )
ADManager Plus Build 6650 ( September 2018 ) Dear users, We are pleased to announce the release of ADManager Plus 6633 build. The highlight of this release are: New Features: Integration with Zoho People and Workday: This integration offers the capability to automatically: Create user accounts in AD, Office 365, Exchange, Skype for Business, and G Suite whenever a new employee record is added in the HR application. Modify users' AD accounts whenever their records are modified from the HR application.
How to notify others of tasks
Is there a way to notify requester/technician/users when a task has been completed or technician has put a comment on a task?
Rules 'Library'
I am developing a load of new Templates. For most of our Service Requests I was able to build a Default and copy it over, complete with Rules. Not so for Incidents and also for the odd Service Request that I have created from scratch. I was thinking that it might be good if I had been able to build my rules and save them to a 'Library', so I could reuse the common ones in both Service Requests and in Incidents. It would certainly make building a new Template a lot quicker; this is the bit that is
SDP: SDP does not log its actions
Hello. SDP does not log its actions. At all. All logs are empty. What could be the reason? And the solution? Sincerely. Igor Stepanenko.
Allow only logged-in approvers to take approval actions by setting Yes to Allow approval actions from logged-in users only .
What does this feature accomplish? How can non-logged in users approve a request?
Agents failing to update after updating server to DC 10.0.310
I've got a ticket going with support, but after I updated to 10.0.310 my agents are failing to update, making them unmanageable right now. More as I hear from support.
Delete a Monitor using the REST API
Morning all. We are receiving a "Server Error while processing the request" when we use the Delete Monitor REST API. Sample Request http://[Host]:[Port]/AppManager/xml/DeleteMonitor?apikey=[APIKEY]&resourceid=[RESOURCEID] Has anyone received this before and managed to resolve this Issue? Thank you
Changes Tab for Requesters
How do you hide the Changes Tab from requesters?
AD Self Service - Password Expiry Notification
Good Morning, I am just starting to use these Manage Engine tools for the first time so apologies if this is a basic question. I am about to set up Password Expiry Notification via email (on AD Self Service) I have set all the settings as I want. A colleague has informed me that they have tried to get this set up before and it hasn't gone well due to the fact that we use an old email client and the email doesn't display in a very good format once it is sent. I have made a few alterations and also
Replace existing change manager for all uncompleted changes
Hi, is there a way to quickly replace one change manager with another one for all changes that currently do not have status completed? Thanks Michael
outgoing mail
Good morning, my name is Francisco from Panamá I installed the free Service Desk Plus up to 5 technicians and configured the outgoing SMTP mail, it tells me that it has been created successfully but when a response has been received and it has responded and then there is nothing and then the pages are closed. How can i fix this? Regards
Missing Owner column in reports.
Hi, I'm running PMP v9702, and out of box and custom reports are not showing Owner column/values in reports exported in Excel. The Owner columns and values do show on a report's Web page, but we also need them in Excel output. Is this a bug with v9702, or there is another fix. Rob
Hide or Disable Description Field
Is it possible to disable the Description field when a specific option is selected from a drop down menu? The Description does not show in the FAFR for setup.
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