The most basic ticket reporting - how to?
I'm new to my position as Director of IT and I've inherited a SD SaaS implementation. We have a 3 tech team - with the bulk of tickets falling onto our Tier 1 member. SD is very rich in its reporting - but it seems to leave out the basic metrics that - at least - I'm looking for in the pre-made reports.
- How many tickets did we receive last month?
- How many did we close?
Can anyone point me in the right direction - especially one that doesn't involve creating such a report?
Thanks.
- How many tickets did we receive last month?
- How many did we close?
Can anyone point me in the right direction - especially one that doesn't involve creating such a report?
Thanks.