Automatic support group determination based on SAP transaction
Hello,
There is an interesting post about requests coming directly from SAP into ServiceDesk Plus. Using this integration, your tickets will be sent to the relevant support group immediately, without any effort from the end users or the agents.
https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/
Hope you find this interesting.
Cheers,
Tamás
There is an interesting post about requests coming directly from SAP into ServiceDesk Plus. Using this integration, your tickets will be sent to the relevant support group immediately, without any effort from the end users or the agents.
https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/
Hope you find this interesting.
Cheers,
Tamás