Hi Folks -

In month's past, I implement the solution located from this topic:

https://pitstop.manageengine.com/portal/community/topic/how-to-set-request-status-to-in-progress-when-a-client-responds-to-request

However, with the 9.14 upgrade, it's not working anymore.  I'm also not seeing anything logged in the System Log Viewer.

Can someone please recommend a solution? Thanks!