Centrify - Domain login
I'm using centrify to access OpManager. But the login page defaults to local authentication but users are domain. How do I set Domain Authentication by default? Do you have a URL that goes straight to domain authentication? Is it possible to disable local authentication? Centrify has option to execute mapping script, is there anything we can use? Is SAML supported?
Unable to reach the Domain! Toshiba 91043
I just installed 91043 and in the inventory tab I now get the notice Unable to reach domain!, when i click on the details it shows it's http://support.toshiba.com. I can reach the website via broswer from the DC server, i've tried the "try connecting now" button multiple times now luck. any suggestions on how to get rid of this. thanks
ADSelfService Plus 5606 released with enhancements and issue fixes!
The latest build of ADSelfService Plus allows access to Password Expiration Notifier free tool by the technicians and supports rebranding of the self-service password reset/account unlock window of the Windows logon agent. This build also fixes important
[Tips & Tricks] Sending an Email Notification for a Specific Template
Sometimes it’s handy to know when users might have raised a request using a specific template from the self-service portal. You might even need this notification to go to a distribution list of recipients. This post discusses a couple of easy techniques to achieve this in ManageEngine ServiceDesk Plus. At present, there is nothing available on either an Incident or Service Request Templet that would allow you to send an email notification. For this, you need to look at the Business Rule options.
Exporting/Importing database
Hi, Can you please provide a guide as to exporting all service desk data and importing into a clean build Thank you
How can I show the Changes tab to normal Requesters?
As the title says, How can I show the Changes tab to normal Requesters? I want that normal Requesters can also Raise a Change Request and not only Technicians. Thanks
Mobile Device Manager Plus - Free Training
Join us on 1st and 8th November 2018 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on November1st: App Management and Device Security: Complete management of Store and Enterprise apps Locking specific apps to devices Remotely troubleshooting issues on mobile devices Securing misplaced/lost device Following topics will be covered on November 8th: Device Enrollment and Provisioning:
Solutions -
I would like to be able to easily send a "solution" article in a reply to a request for a user to try to see if that answers their question / satisfies the request. I know a solution can be copied over to the resolution easily ... but from what I am seeing, that doesn't get sent out to the requester until the request is resolved/closed. I don't necessarily want to mark the ticket as resolved/closed until I have verification that the requester is good to go. For example - as one of my published solutions,
Failed to send notification
Hi there, I have a fresh ServiceDesk installation, configured the outgoing mail server but an error is thrown when I try to send a notification. Need help please Exception while trying to send notification for Request ID : 9 No authentication mechanisms supported by both server and client
SDP: Increasing the size of files to be embedded in a request
Hello. How can I increase the size of files to be attached to a request (up to 30 MB)? Sincerely. Igor Stepanenko.
Query Report Group changed from to
I need a query report showing the below Request ID Requester Request Status Subject Createdtime Performedby Operationtime Group Changed From Group Changed To thank You
Custom Schedule : Frequency greater than 1 hour
Hi Folks - Currently the Custom Schedules can only be executed every 1 hour(s). I need them to execute at a higher frequency, in minutes. Is this possible?
checking manage engine license
hi could some one tell me how to check my validate license and check the expire date
unable to restore DB Linux SDP 9418 java.io.IOException: invalid CRC (MAC)
I have tried to restore both a full backup, and a trimmed backup, both get this error. Source server, is Linux postgres sql Just been upgraded to SDP 9418 Recipient Server is a fresh install of SDP 9418 ********************************************************************************* Restore DB Setup Wizard ********************************************************************************* Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux
Service Pack
Are the service packs cumulative? I am on build 9.4.9414 and am curious if I need to install each service pack singularly or if I can just apply the newest. Thank you, CP
Configuring OpManager in High Availability
Hi All, I am new to Manage Engine suite of products. Just wanted to know the configuration details for installing Manage Engine OpManager either in Application failover or High Availability environment. Could someone share the detailed document or link for configuring the same. Best Regards Bharath
Difference between OpManager and OpManager Plus
Hi All, I am new to Manage Engine suit of products. what is the real difference between OpManager and OpManager Plus. I have gone through the link https://www.manageengine.com/network-performance-management.html?MEtab. But not getting exact clarity. We have a requirement to manage Network devices, servers and Application and transaction monitoring, response times, etc,... It would be great if somene can give clarity on this. So that we use the correct product for implementation. Thanks in advance.
Resolution notes via powershell email script
Hi all, I'm trying to get a powershell script (that I've found from the script site) working as a custom trigger for certain circumstances to send an email. I've got it all up and running and working great apart from I want it to have the notes from the resolution field in the email. I can see that certain objects are populated and working as expected. I just can't seem to get that field working. For example if I tell it to include $obj.request.TECHNICIAN it includes the assigned technician in the
Join us in Chicago for 2 days of training, and fun networking: ManageEngine User Conference 2018 is here!
We'd love to see you in Chicago for the ManageEngine User Conference and Training on the 25th and 26th of October. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to Analytics Plus. Click here to check out all the details. What's in store for you: Talk to our experts during 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training. Discover
Associated PO does not appear on Requester Ticket Details View
The Purchase Details of a Request ID does not show PO status when viewed as Requester. However, the Purchase Details are visible when viewing as technician. Requester View Technician View:
Creating Views with Relative Timestamps
I would like to be able to create views using relative timestamps. Example, all request this week. Something like on the dashboard, but customizable.
Help, time spend by technicians on associated with project
Hi All! Could you please help with report that will show time spend by technicians on associated with project requests grouped by project id?
Task report of all technicians
Hello, After upgrading SDP to 9.4 Build 9421 we are not able to use old reports filters. So can anyone help me with SQL query for pulling a report of task for all Technicians?
First Response Overdue status is 0 even tough it already over SLA
Dear ServiceDesk Plus team, I would like to ask how to show ticket that already over SLA time to response. If I go to report or query to database the First Response Overdue status is 0 even tough it already over SLA . I set respond time is 10 minutes, but even tough the ticket is 15 minutes without response, the first response overdue still = 0 .. Thank's in advance. Best Regards MHP
Bug in Resolved Date field
We've recently implemented auto-closing of tickets in ServiceDesk+ if they have been in Resolved status for more than 1 day. To check whether this was working correctly, I changed my view to browse the "Resolved Requests" filter I also added the "Resolved Date" column to my fields. So I was able to keep an eye on tickets that had a resolved date of the day before, and made sure they disappeared (eg: were closed off) when the time came around. I noticed one with a date of several days ago. This
Error in Android APP
I have an error with the Android APP for ServiceDesk plus. This error occurs when I try to place an attachment to any ticket, this error say: ERROR: Technician key in the request is invalid. Unable to authenticate. Please, I need your help for solve this inconvenient I use the andrid APP version 4.6; and my server is 9.3 Build 9335 Thanks and regards:
Query - Search for instances of software that includes job title
Hi, I need help improving the query I use to search for users with a particular software. I am need of it to include their job title and department. Thank you for the help! Here is what I currently use, I would like to add a "Department" and "Job Title" line as well: SELECT SystemInfo.WORKSTATIONNAME "Workstation", (SoftwareList.SOFTWARENAME) "Software_Name", MAX(swmfg.NAME) "Manufacturer", MAX(SoftwareInfo.FILEVERSION) "Version" FROM SoftwareInfo LEFT JOIN SoftwareList ON SoftwareInfo.SOFTWAREID=SoftwareList.SOFTWAREID
ManageEngine ServiceDesk Plus
Dear Support, I need to get information regarding the some point I there any integration between Log 360 tools and ServiceDesk Plus to open a ticket's ... in SDP Cloud How we are going to get the workstation? Means Does the Cloud has an agent to deployed in our Domain or there are any other Tools?
change Language for user interface
Dear Support, We are using ServiceDesk Plus V9420 with Arabic Language but still, we can see the English word. Can you please assist us to change them as it shows in the Attached file Thank you..
Survey report by group and technician
Dear Support, Can we get a report for our Survey Like this one Rating 1 Rating 2 Rating 3 Rating 4 Total Group IT Support Tech 1 2 4 1 3 10 Tech2 1 2 3 1 7 Tech3 Group Network support Tech Tech2 Tech3 Database SQL server
Is there any way to improve ServiceDesk's Search?
Searching in ServiceDesk is pretty terrible. I thought it was doing an OR of the search terms (instead of the more useful AND), as adding terms to the search has to date always increased the results returned instead of narrowing them. Today though I was searching in Solutions and, getting the usual strange response to more/less terms I thought I'd try all permutations of just two words and see how many results come back. Turns out it's not even doing an 'OR', I honestly have no idea what it's doing...
Create Change request from Selfservice portal?
Is it possible via Self Service portal to create/send in a Change request?
SSL Cert for AD SelfService Question
Hello All, First, I just want to say that I'm new to SSL, please pardon my stupidity. We're in process of encrypting the connection from the outside to our server. I have a few questions and need help with. 1. Should I be using a self-signed or commercially signed cert? 2. If I need a commercially signed cert, which one should I purchase? https://www.godaddy.com/web-security/ssl-certificate Help would be appreciated!
Survey: Undefined Error
MSSQL v9416 ---- Receiving this popup when a user opens a survey link and when they try to submit:
Upcoming Release : New Features and Enhancements in Assets, Software & Software License
Dear Users, We are gearing up for the next release with "New Features and Enhancements in Assets, Software & Software License" of ServiceDesk Plus OnDemand. Below is brief on the enhancements with respect to new features & UI that would be coming in the release : New Features: Software suite Create a software suite with a group of component software applications and manage licenses. https://help.sdpondemand.com/add-new-software-suite https://help.sdpondemand.com/view-software-details Downgrade rights
Patching Suse-based servers and desktops
ManageEngine's Patch Manager Plus is soon to offer patching support for SuSE flavour of Linux. This enables administrators to manage all security patches that are released by the SuSE Linux, for subscribed SuSE Linux servers and desktops. It allows you to identify missing SuSE package updates, install them and audit too. Patch Manager Plus helps you come one step closer to maintaining a high level of security across Linux endpoints.
[ME User Conference, Chicago Marriott Southwest] Accelerate your journey to compliance with our privileged identity management suite
Hi All, ManageEngine User Conference Chicago's our final stop for 2018. Are you ready? Date: Oct 25 - 26 Venue: Chicago Marriott Southwest at Burr Ridge 1200 Burr Ridge Parkway Burr Ridge, Illinois 60527, USA Register now. Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
[ME User Conference, Chicago Marriott Southwest] Accelerate your journey to compliance with our privileged identity management suite
Hi All, ManageEngine User Conference Chicago's our final stop for 2018. Are you ready? Date: Oct 25 - 26 Venue: Chicago Marriott Southwest at Burr Ridge 1200 Burr Ridge Parkway Burr Ridge, Illinois 60527, USA Register now. Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
User escalation process
Does anyone have ideas or suggestions on how ServiceDesk Plus can be used to for end users to create escalations on open requests?
Work Log Timer
Is it possible to have a Technician to be able to only have one running Work Log Timer at a time? I have a case where a Technician would click 4 or 5 at once and the report looked like they had done more hours than they actually had.
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