Desktop Central fails to scan Ubuntu 18:04.1 LTS
Hello, we have a bunch of Linux workstations that we recently reinstalled replacing Linux Mint with Ubuntu Bionic Beaver. Their Desktop Central Agent was also reinstalled but with the exception of one machine, I am now unable to obtain system scans. I can scan the Window clients, and if I check the logs on the Ubuntu machines it looks like the scans are actually being performed, but for some reason do not get posted to the server. Also, the system scan page does not give a clear indication of the
SMS integration by SOAP
We are trying to integrate SMS through SOAP but we would like to know if it is possible. Thank you very much
Max connections (per Device) Reached
I have added script monitors and it is working fine in centos7 (remote server) Opmanager also installed in another centos7, While getting alert notifications I am getting "Max connections (per Device) Reached" and after few minutes I am getting the clear message. I wanna know why am I getting "Max connections (per Device) Reached"
Error in script monitors
I have added scripts for monitoring my remote server (Linux server) Opmanager also installed in Linux but when I perform Test script for my Monitored machine it throws error like "httpd_tree_physical:For Windows machines scripts cannot be executed remotely" Here nowhere windows machines involved but this error exist!!! Remote Linux server is Centos6.9,
Matched development and production environments
Buenos días, ¿alguien me podría informar si con la copia de seguridad de la aplicación del entorno de producción en servicedesk plus podría cargarlo en el entorno de desarrollo para que coincida con ellos? Gracias.
Delete user from mail alerts
Hi We currently have many alerts configured to send a notification by mail to different user emails. We want to eliminate one of those users from all the notifications that we have configured. There is some option that allows to do it without having to remove the contact in each alert manually? Regards!
Task History - Why history log shows that task was updated by Requester?
We are currently reviewing breached tasks for August 2018 and found out that the task history is inaccurate. It currently shows that task has been updated by Requester (one of the sample is indicated in the screenshot below): This is a task created automatically from a Service Catalog - Request Template.
Massive Duplication of Filters (BUG)
Hi, Since we updated to the latest build 3800 (it's a fresh installation), I've been having a strange bug that for some reason causes massively duplicity of the filters that I add to a Report or Dashboard. For example, in this view I only added 2 filters ("SLA Breach" and "Request Pending Status"), but after saving it and adding it to a Dashboard the following happens: As you will see, more than 100 duplicate filters are automatically added to the report. This bug happens in all the views I make:
Making reply text by technicians stand out?
Is there a way to automate, in some fashion, formatting of the text in a technicians reply? I wanted to make sure that the reply of technicians really stand out to requesters, so that it's the first thing that catches their eye in the emails that get sent to them when their ticket is updated. Maybe highlighting the text or changing the color of it, or maybe even bolding the text. The issue is that counting on technicians to do this themselves in the portal, or when replying to the assignment email,
Query Report
Hello, I would like to build a query report showing me a list of all tickets have been updated or changed, or even added a note by a Specific Technician. It would be great if you can provide me the query for this report…. SDP Version: 9414
[Online Training on NetFlow Analyzer] Troubleshoot your bandwidth issues like an expert
Hi all, Did you know, you can group Access Points and SSIDs to view the combined traffic usage of your wireless LAN Controllers. NetFlow Analyzer has recently brought in some new features to enhance the visibility with which you can troubleshoot network issues faster. Join us for a two-part webinar on NetFlow Analyzer and learn these new features, latest enhancements, and best practices. Reserve your spot now> Training details: Part I: Flow data - How to configure and monitor it? Part II: How
Achieve more with your virtual infrastructure!
Over the recent years, virtualization has helped organizations expand their business capabilities by providing instant access to limitless computing resources. For optimal performance of your virtual applications, round-the-clock monitoring is essential. However, monitoring a virtual environment may not be the same as monitoring a physical environment due to the complexities involved.This is where Applications Manager training series can help.Learn the intricacies of virtualization monitoring by
RSS Feeds for Announcements
Hello, We have recently purchsed SDP, and have a novel idea. It would be very handy to have an RSS feed, which we could intergrate into our staff portal. So staff can instantly see announcements from SDP, without the need to go directly to the SDP Support Desk. Cheers, J @ Surrey Satellite Technology Ltd
[Tips & Tricks] How to enable SAML-based SSO for ADSelfService Plus using OneLogin?
Last week we saw how ADSelfService Plus facilitated SSO for its web console through Okta. This week let’s learn how to set up one click access to ADSelfService Plus’ console through OneLogin. If SSO is enabled, whenever a user attempts to log on to ADSelfService Plus’ web console, OneLogin will authenticate the request and grant access to the ADSelfService Plus portal. When a user is already logged in to OneLogin and tries to access ADSelfService Plus, the user will be granted access automatically.
Mandate asset field
Hi, I am looking to mandate the Asset field in an Incident Template (probably in other Templates too) but cannot seem to find it using the Hide Field in Field and Form Rules? Can anyone help?
Error in script monitors
I have added scripts for monitoring my remote server (Linux server) Opmanager also installed in Linux but when I perform Test script for my Monitored machine it throws an error like "httpd_tree_physical:For Windows machines scripts cannot be executed remotely" Here nowhere windows machines involved but this error exist!!! Remote Linux server is Centos6.9,
OPManagerplus RX and TX abndwitdth vs netflow bandwidth (why different %?)
I see different % utilization watching rx/tx trffic vs netflow traffic. Supposed to be the same. are the using different units, average or something?? could anyone explain to me please? Background: Its the same device and same interface. set the same capacity (BPS) to the interface (Inventory-monitoring-configure interfaces for RX TX and Inventory-Flowanalysis-Edit summary for netflow) for monitoring Interval 30 sec. and for netflow sample rate 1.
Mandate asset field
Hi all, Has anyone found a way of mandating the asset(s) field in a ticket using a script? I currently have a window prompt to remind users to provide their PC or Laptop number but we're finding that it's being ignored. Thanks.
'Pinned' Solutions in Self Service Portal
Currently in the Self Service Portal settings, there is an area called "Popular Solutions" It would seem the function of this section is to show Solutions that have been marked as available to the Requester, and rank them based on the amount of views. The problem with the above is that if we have 30 solutions published in total, not all of these will fit on this front screen. The amount of views will also push certain solutions off the front page, and most requesters are unlikely to search the Solutions
Add dependency among Pick List Values - External Database
Hello! I have a scenario similar to this: Scenario: Creating Country-City-Support Rep dependency. When we choose Country, City field should automatically populate with available cities of that country. When we choose City, Support Rep field should automatically populate with available Support Rep in that City. But the pick list values are very big and the values are in an External Database. Is there any way to obtain this values from the External MS SQL Database and dependency? Could you help me
Capability for requestors to create a request with the choice of leasing multiple assets
Hi community, At our organization we provide our users a variety of assets to be leased (loaned) for specified amount of time, primarily to be used when they travel for work outside of the office. Current Process 1) Users fill out a Microsoft Word form with the asset(s) (iPhones, iPads, laptops, GSM phones, etc) they would like to lease, the dates and the location they are planning to be in. 2) The form is then submitted as a Word doc via email that goes into our requests queue. 3) The technician
[Free Webinar] Secure remote access: Tunneling connections through encrypted gateways and recording sessions
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Secure remote access: Tunneling connections through encrypted gateways and recording sessions," scheduled for September 06th. Click here to register for the session. The session will focus on managing remote privileged sessions launched from Password Manager Pro, defining how users connect to target systems such as remote data centers, and setting up session recordings. Here's a quick look at the agenda for the fifth Masterclass
TWTQ: Create a session activity rule
Hey everyone, Here's This Week's Top Question (TWTQ): Q: What are activity rules? How do I create them? A: Log360 allows you to perform in-depth user activity auditing, and track user sessions from start to close. Log360's session activity reports tell you which user started sessions on which device, when these sessions were started and ended, and the status and duration of each session. It also gives you minute details of their activity during each session in timeline form. Normally, a session
importing mibs
how do i import nsa sonicwalls mibs into the manager?
Password Reset Listener
Hi, I am having a hard time trying to clearly understand how these listeners do work. Reading the documentation does not help much :) Can someone post an example of a listener config and a script that can be triggered (in my case i would like to run a powershell script)... Thanks, InnO
Query about configuration
Hello. We are evaluating Password Manager and se have a doubt. We don’t want that Password Users see password. But there are Some cases that yes. For example sql users to use Sql Management Studio. Is there any way to configure Password Manager to some users see some password but no others? For example: User A need to see SQL Password to access vía Sql Management Studio. After use the password, this should be changed by Password Manager. User A don’t see Web Server Admin password. The Connection
Can we connect SCCM database And Service desk manage engine CMDB ?
Can we connect SCCM database And Service desk manage engine CMDB ?
Domain server sync
Is there a method to have the sync remove any servers in PMP that are no longer in the domain?
Exchange Reporter Plus 5300 released with new reports and features
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5300. This build comes with new features on auditing, enhancements, along with some bug fixes. Highlight: Exchange Reporter Plus can now be integrated with Log360, a log management and Active Directory auditing solution. New Features: Exchange Reporter Plus now includes the following two reports that track permission changes under the Folder Access Permissions changes category. Mailbox Folder Permission
OpManager vs OpManager Plus
Hi ALL! What different between OpManager and OpManager Plus ??
License Free Edition - AD Manager
Please, I need to know the features of the AD Manager plus in the free edition. Thanks a lot! Leonardo Bazan
OpManager - SBC
Hi Group, It would be interesting to have available OpManager Lite version for SBC hardware (raspberry, arduino, etc). I hope in the not too distant future. regards Marcelo
Sharing ticket conversation update with group members
Hi All, I have a group of technicians that handle a certain kind of tickets as a collective. Which means that although each of the tickets they handled is, of course, owned by a specific technician, they whole group has to be notified on any change in the ticket and especially on any note or reply added to it. So far I did not find a way to do that. I configured to update the group on changes in their tickets, but that only applies to changes in the ticket metadata, not to changes in the conversation
DesktopCentral Uninstallation
I'm not able to uninstall the previous version (9.X) of ManageEngine Desktop Central agent manually from 2 local computes in the network. The current version is 10.0.237. The screenshot is as attached.
User Survey not working
Hello, After update to 9413 our user survey not working :( User see error from attach 1.jpeg. When I try edit survey configuration I see error from attach 2.jpeg. Also I can't see survey reports. Because no data available. What I need to do to resolve this issue? Regards, Anton
Sidzi
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BCP Not Installed?
Howdy, Just installed the trial of v12 OpManager and pointed it at an SQL database. As soon as I logged in and put in an IP range to scan, I got a not at the top of the screen that says: BCP not installed on your OpManager server. Please install SQL Native Client for better performance. Can anyone let me know what that's referring to? I wasn't prompted to install anything else during the setup so I'm not sure if I'm missing something or what. The SQL database is on a different server if that makes
Projects - View attached tickets main Project screen
When accessing a Project, one is able to see the total number of tickets associated with it. I'd like to be able to see or select that column to appear on the main Project home screen - similar to how the Problems display. We go over Projects in our Change meeting and I'd be able to drive home how well they are going just from the home page, instead of drilling down.
Service Desk Plus Upgrade Failure
I am trying to upgrade our test system of Service Desk Plus, I have successfully installed a few patches but when trying to go from version 9300 to 9335 it fails and the following error appears in the log file: java.sql.BatchUpdateException: The INSERT statement conflicted with the FOREIGN KEY constraint "CustomReportFilterColumns_FK1". The conflict occurred in database "servicedesk_TEST_NEW", table "dbo.CustomReport_Details", column 'REPORTID'.
Automatic notification to Technician for old Requests
Hi all, Please share a few points in how can we configure a feature that will send automatic notifications to Technicians when a specific time interval has passed and assigned tickets were not edited/updated. This should be active only for specific Statuses. Is this feature possible to accomplish in Servicedesk Plus? Thanks a lot for your help.
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