First Response Overdue status is 0 even tough it already over SLA
Dear ServiceDesk Plus team,
I would like to ask how to show ticket that already over SLA time to response.
If I go to report or query to database the First Response Overdue status is 0 even tough it already over SLA .
I set respond time is 10 minutes, but even tough the ticket is 15 minutes without response, the first response overdue still = 0 ..
Thank's in advance.
Best Regards
MHP
I would like to ask how to show ticket that already over SLA time to response.
If I go to report or query to database the First Response Overdue status is 0 even tough it already over SLA .
I set respond time is 10 minutes, but even tough the ticket is 15 minutes without response, the first response overdue still = 0 ..
Thank's in advance.
Best Regards
MHP