We've recently implemented auto-closing of tickets in ServiceDesk+ if they have been in Resolved status for more than 1 day.
To check whether this was working correctly, I changed my view to browse the "Resolved Requests" filter
I also added the "Resolved Date" column to my fields.
So I was able to keep an eye on tickets that had a resolved date of the day before, and made sure they disappeared (eg: were closed off) when the time came around.
I noticed one with a date of several days ago.
This should have been auto-closed on 4/9/18 but is still in Resolved status as of 6/9
I looked through the ticket history, and could see that it was indeed resolved on 3/9....
.... however it was reopened after that, and then Resolved
again on 6/9
I've seen other tickets like this, and the good news is they do get autoclosed a day after the
new Resolved date.
However, is there a reason this date doesn't update automatically in the Resolved Date field if a ticket has been resolved more than once?
Has this been fixed in a later release, and if so which one?
Version and Build: 9.3 Build 9335