How to Add New User with Account Username, Not Account E-mail?
Hi, I noticed when trying to add a new user OpManager does not allow a 'Username' to be specified -- OpManager instead asks for an "E-Mail ID." How can we generate new user accounts with 'Usernames' instead of 'E-Mail ID'? It seems the ability to provide a "Username" was removed at some point, maybe? We are running OpManager version 12.3.091. Attached is a picture of what I'm talking about for your reference.
How to get all data monitor in opmanager with rest api?
How to get all data monitor in opmanager with rest api
filelist.txt does not exist in the selected backup
Hello, I'm trying to migrate ServiceDesk Plus from a Win2008 R2 server to a Win 2016 server, both running 9414. The backup from the Win2008 R2 server says it has completed successfully but when trying to restore the data on the Win2016 server, I get a message saying "filelist.txt does not exist in the selected backup file." The backup folder that was created has six files part_1.data through part_6.data. I'm trying to use the part_1.data as the selected backup file. I did take another backup that
Where did the release notes go??
Hello Few days ago, Manageengine decided to remove the online release notes, once available on http://opmanager.helpdocsonline.com/read-me Was it just moved to somewhere else, or was it permanently removed? It used to be a nice way to follow what was happening in the development of the product.
Password Expiry Notification
Hi ALL! I need feature "Password Expiry Notification via E-mail" - ADManager Plus can me help with it ? Or i need setup other software ADSelfService Plus *???
[ME User Conference, London] Accelerate your journey towards compliance with our privileged identity management suite
Hi All, We're excited to announce that registration for ManageEngine User Conference in London is now open. Date: September 18–19 Venue: Hilton London Metropole (West Wing), 225, Edgware Road, London W2 1JU, UK. Register Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
[ME User Conference, London] Accelerate your journey towards compliance with our privileged identity management suite
Hi All, We're excited to announce that registration for ManageEngine User Conference in London is now open. Date: September 18–19 Venue: Hilton London Metropole (West Wing), 225, Edgware Road, London W2 1JU, UK. Register Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
Can't import conversations
Hi All, I am trying to import tickets data into our SDP instance. I can import the requests themselves, but when I try to import the conversations, I get the errors that look like this, for all conversations: 0489001 Failed Exception while trying to populate table Notification, for the sent notification. As you can see they don’t tell much. The import fail with this error even if I import only the mandatory fields. Does anyone have any idea what I could be missing? See attached, a sample of the csv
Office 365 Certificate Issue Mail Fetch
Hi Guys, As many other people here we have an issue with the mail fetch function in Servicedesk Plus. The following error can be traced back to the logs: Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException:
Create a field similar to requestID field that increments automatically
I have created a Service Request form to use for our Network Change controls (NCC). The NCC are currently paper based forms. Our QA team assigns the next available NCC number to each request. It is in the format of N.1935 then N.1936 etc. Is there a way to create a field that will do this? It must start with N.
Custom Report
Hi ManageEngine I was hoping to have assistance with a report I need. I need to create a report each month for each account with the following columns; RequestID Subject Priority Request Status Requester Technician Created Time Created By Group Category Subcategory Response SLA (pass/fail) Resolution SLA (pass/fail) Your Version : 9.4 Build 9404 Thanks in advance, Adam
O365 Manager Plus 4211 released with 36 new reports!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4211 . This build comes with 36 new reports on daily usage of Exchange Online, OneDrive for Business, Skype for Business, Microsoft Teams and Yammer. Highlights: Daily usage reports: Thirty six new reports that provide statistical details on every day user activities, and usage of the following Office 365 services: Exchange Online: Reports on every day mailbox storage consumption, quota status, email
Newsletter de Agosto!
¡Newsletter de Agosto! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
ServiceDesk Plus and Dashing
Good afternoon! Recently, we started to use (test) ServiceDesk Plus. We really like this system and we continue to study its possibilities and We use the OpenSource system "Dashing" and output various information. We would like to display information on various dashboards from ServiceDesk Plus. Dashing can work with api, but I can not get data or can it be better to receive data directly from PSQL? Can you help with this?
PMP - Placeholders in Templates
Hi, Does anyone knows where in Password Manager Pro are defined the placeholders variables for templates. I have an issue with the %PMP_URL% which contains a wrong URL, and I would like to correct it. Thanks, InnO
real time maps
I would like to know if its possible to view in map (business view): real time information of interface bandwidth. Even adding to NOC view I could not. Reducing the monitoring interval in Threshold Settings to 30sec and adding the map to NOC work. But I wonder the resource implications. another solution? Thanks
Meet the Applications Manager team at Monitorama 2018!
ManageEngine is excited to sponsor Monitorama this fall! The event is all set to take place in the beautiful city of Amsterdam on Sept 4 & 5. This event aims at continually pushing the boundaries of monitoring and trending software. Single track sessions is one of the main highlights of this event. Meet the team behind Applications Manager A visit to the Applications Manager will help you learn how to: Get deep visibility into the KPI's of your IT infrastructure, including your physical, virtual
Scan popup notification
Does the agent log when the Desktop Central agent prompts that it is scanning for patches. I'm only asking as a customer is stating that it's prompting 50 times a day and I would like to disprove this statement?
Firewall Analyzer to extract large raw firewall log?
I searched a raw firewall log from 01-Jul-2018 till 11-Jul-2018, i attempt to extract the log as .csv files. However, the csv files only extracted period are just 05-Jul-2018 till 11-Jul-2018, any idea how to get the complete logs files? Thanks. Regards, Clare
ServiceDesk Plus MSP - version 9.4 - Build - 9408 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9408 Please refer to the Migration path table available here and upgrade to our latest build We highly recommend our users to do the upgrade in a test environment first. What's new in ServiceDesk Plus MSP 9408? - Please refer here for more details. You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you. Following is the support policy of ServiceDesk Plus MSP : Product support
Is it possible to change task assignment based on Technician field?
I would like to check the status of all tasks on an incident. If they are not closed I would like to assign remaining tasks to the technician in the Technician field when the technician is changed. Looked through Field and form rules and don't see an option that would look at the task status. Will "Set Tasks" assign to technician or just add the task to the incident?
Mail Fetching Not Working
I just discovered that mail fetching hasn’t been working since last Thursday. I rebooted the server twice and stopped/started mail fetching with no change. I decided to re-enter the password to make sure nothing was incorrect there. When I saved the new password, I received the error below: FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. We renewed our Exchange certificate last
Mandatory Attachments
Is there a possible way to mandate attachments when creating a request? This would be a really useful function.
Computers not logged in for 90 days
We have AD Audit Plus. We are trying to create a report so that we can see machines that have not been logged into for the last 90 days or more. We don't care WHO logged in, we want to see IF it was logged in by anyone. Thanks for any guidance or ideas!
audit and fix problems with AD replication?
What Manageengine solution help me to audit and fix problems with AD replication? ADManager? ADaudit? other? thanks
ADManager Plus and ADSelfservice Plus Integration
Is there a way to create a user template in ADManager Plus that will have fields to Register the moble number and email address for ADSelfservice Plus? I don't want the mobile number to go into the contacts. I only want it for Selfservice registration. The email would also not be their primary email it would also be for registration.
(HELP) - HISTORIAL SERVICE DESK PLUS
Good evening dear, About the Service Desk Plus, I need to know in which ROUTE I can find the file that records HISTORY of the changes that are made to each request in the application. Who can help me? Regards,
File manager sort by modified time
I just noticed that if I use the file manager to see a computers files that if I want to sort by modified time it does not sort by year but by month. .Is this how it should work? If so could it be changed to date modfied so that it sorts correctly by date and time? Attached is a screenshot of how it is sorted by modified time.
Major Vulnerability in Ghostscript, an Interpreter for PDF page descriptions
Synopsis: Ghostscript is an interpreter for Adobe Post Script and PDF page descriptions, its found to be a widely used application in all PDF editing and viewing softwares. Vulnerability: It consists of a -dSAFER sanbox bye pass vulnerability, which would allow access to unauthenticated attackers to execute remote coding and arbitrary commands.This vulnerability can also be exploited in applications that leverage Ghostscript, such as ImageMagick, GraphicsMagick, evince, Okular, Nautilus, and all
Exception while checking netflow Analyzer Module
I need to update the application to the version "AdventNet_ManageEngine_NetFlow_Analyzer_9_8_3_SP-1_0.ppm" but I have an error as I show in the attachment. Currently the version I have is 9860. What can be ?? Waiting for your comments Thank you
ManageEngine NetFlow Analyzer bandwidth utilization report not generating anymore.
We have a standard bandwidth report, for one of our customers, that had been running daily, since early July, fine, until last Wednesday. The report has not generated since Wednesday(8/15/18), despite restarting the App server, and changing the "Generate" time to test.. I cannot seem to find any sort of log file to determine why the report is not generating. The report is a standard Traffic Report, for a single IP Group, for the Chicago timezone, and formatted in PDF. The report is configured to
Add a users AD "description" field to the unlock user portion of AD Manager
When I pull up a user under unlock users, there's "fullname, First name, Logon name,expiry, status and last logon. I would like to add the users AD "description field" to this list. Is there any way to do that?
Not all parameters appeared in NetFlow server
Hi, I am selecting a device (router) to get NetFlow parameters such as top talkers / top source / destination , top conversation and I got nothing without any error message. Only after I restarted the server it is working. Thanks,
SNMPv3 - "Authentication failure, bad community string"
I have just upgraded to Netflow Analyzer 12.3 after running the reinitializeDB.bat from 12.2 and am having trouble getting my device and interface names populated in the database again via SNMP v3. These devices are primarily Cisco routers and I am getting "Authentication failure, bad community string" from my debugs when NFA attempts to retrieve the router and interface names. I have verified the credentials I've input are correct by using a 3rd-party SnmpWalk tool from the same server running NFA.
[Tips & Tricks] How to enable SAML-based SSO for ADSelfService Plus using Okta?
If your organization uses SAML-based identity provider (IdP) applications such as Okta, you can enable one click access (SSO) to ADSelfService Plus' web console. Once SSO is enabled, whenever a user attempts to log on to ADSelfService Plus’ web console, Okta will authenticates the request and grants access to ADSelfService Plus portal. If a user is already logged in to Okta and tries to access ADSelfService Plus, the user will be granted access automatically. Prerequisite If you do not find ADSelfService
Automation History
Is it possible to archive or delete old automation history's? I have several automations that have been running every 15 minutes for the last couple of years when I try to run execution history I get 'fetching automation history' but nothing is returned. I have left the request running for 30 minutes or so before giving up. Regards, Simon
Disk space required for logs and archive (Firewall Analyzer)
Hi, we have configured our firewall analyzer to receive logs from around 8 firewalls. The disk usage per day is around 50GB which means to hold logs for a month, we require 1.5TB. Now, if we use 1 month logs and 3 months archive option, what would be the estimated disk space required??
Self-Service Widget - New Request?
Salutations! I've been trying to configure a custom widget in the Self-Service portal to streamline creating/submitting new requests directly from the requester home page. I created and added a new widget using the URL (https://ourSD+url.com//WorkOrder.do), it looks like what I expect it to and creates a new request. The issue is the widget doesn't reload correctly. I've attached screenshots of both before and after. Is there a different way to create such a widget, or are there other predefined
XSLT example
I'm trying to monitor value from xml file but need an example to understood how to build correct xslt file. I wrote some code and test it on https://www.freeformatter.com/xsl-transformer.html# - it works. But at Applications Manager nothing happened - no errors but no results are monitored. Any ideas or examples?
Admin tab missing
Has there been a change on the newer versions? If I add new users to the administrator role before from Active Directory, the admin tab would show. After upgrading to a newer version, administrator role users added through AD no longer have the admin tab. I can use the default local admin for Applications Manager. Is this a change in the app or an issue with our database after updating? I have removed and re-added accounts to no avail. Everything else seems to work fine. I would rather use our domain
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