Conditions of user modification rules
In the conditions of the user modification rules, I can not use custom attributes? Why? This is available to create a new user, but is not available for user modifying.
TWTQ: Session activity reports
Hey everyone, Here's This Week's Top Question (TWTQ): Q: What are session activity reports? How do I view them? A: Log360 helps you audit network activity with hundreds of reports based on the type of events found in your network logs. It also goes one step further by providing you with session activity reports. These reports help you track entire user sessions from start to close, including details of their activity during the session. You can access them by going to the Correlation tab, and selecting
Operation cannot be performed due to license restriction
I went to "Inventory"-"Config Management" to add a device and received an error, "Operation cannot be performed due to license restriction." I have plenty of interface licenses available. What might cause this error?
Retain data when changing the Template
Hi, I have noticed that, if I enter a lot of data into a new Change form, then decide that I have used the wrong Template, for instance I may have used the default but actually my change should be Emergency, I can change the Template I am using but this wipes out all the data I have entered. I am sure that I have seen a popup somewhere asking me if I want to reuse my data, but this doesn't seem to be working at the moment. Any ideas? Thanks In Anticipation Ian
List of Rejected Request of User
Is it possible for the Approver to view the list of request that they Rejected or Approved? Or it can only be done in the Query Report?
[Solved]: How to report on Resource Info area on a Service request
Hi I have created a Service Request in MSP that we will use for all our smoke tests during our maintenance windows. I have added four sections in the Resource Info section called Test 1 - 4. Each of these sections contain multiple tests to perform. These tests are listed as check boxes. How can I report on them? I do not see them listed in AP. One other issue I have (and this is an MSP issue) is that when I view one of these Smoke Tests records in MSP, it only shows the tests completed. If a test
Applications Manager/Servicedesk Plus
Is there a way to add the plasma view of our App Manager dashboard as a widget on the ServiceDesk Plus Technician Screen? Every time I attempt to do so, the widget does not load the page.
Desktop Central Remote Control Features
Can you connect/disconnect client PC from VPN while remotely connected? Furthermore, can you access remote PC while on outside network?
Different operational hours for different support group
Hi, We have multi support group that have different operational hours. Can you add this as feature in next release? Thanks
New survey report query 9414
For the new survey tool (which I love) is there a query to get to this information using the old report tool via SQL? The new report is behind the admin tab and I have users that want to be able to see this data themselves. There isn't a SQL option to modify or grab the query source so I can dump it into SQL Manager for example. I used to be able to mine the data and get individual results per question. Is that still possible and, if so, how. Given that I can have multiple surveys with different
Forecast reports get a boost with Machine learning techniques Applications
Applications Manager has roped in machine learning techniques to give a boost to your forecast reports. This feature will help users make accurate estimates of growth trend of attributes like disk utilization of servers, database size, etc. so that they can plan capacity better. The primary objective of utilizing ML methods in the field of forecasting is to improve the forecasting accuracy by minimizing some loss function. If you turn the Machine Learning feature on, then you can view the forecast
ManageEngine Self Service Portal Customization
Hi all, i am looking to customize out self service portal to also include the ability to raise a new change.as well as a new request. Has anyone done something similar? Thanks in advance. Brett Jorna
do not show monitoring server
i cant appear / show monitoring server
Schedule time off without Backup Technician
How can I schedule time off without requiring a backup technician? I select Don't take any action on the request but "Backup Technician" still appears on the calendar during my time off.
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
Change a Date/Time field back to blank
Hello, we have ServiceDesk Plus Enteprise 9.4 (9409). In the Change Module we have an "Additional Field" of Date/Time. In this field we have put a date/time some days ago, but now we want to change it to blank (N/D) and we can't do it. Is it posible? Thank you.
Resource Additional Fields
Hello, in our environment we found conflicts for the Resource Name field, which must be unique even if related to resources with different Resource Types. The anomaly arises from the need for multiple Password Administrators to register credentials on the same resource, without however being legible by competing accounts: we have not identified alternatives other than to define different resources, traceable to the same object through additional fields. Is it possible to make an additional field
Upgrade is failing
Since Support is not responding to my case, I will try to get some support/help here. We have a HA setup, running version 9402. On the primary server I successfully upgraded from 9402 to 9500 and then to 9600, but on the secondary server the upgrade from 9402 to 9500 is failing. [root@kvm-pmp-am6 bin]# sh UpdateManager.sh -c Press i to Install v to View installed ServicePack versions e to Exit Choose an Option:i Enter the patch file to install:/opt/UpgradePacks/ManageEngine_PasswordManager_Pro_9400_9401_9402_to_9500.ppm
Translate service catalog message
How can I translate users service template catalog's message? I couldn't find it on translate menu.
OPManager Issues
Hello, Hope this email finds you well, We have Essential License of OPManager Build no. 12.3.057 We are having issues in some features. 1. Services Down not showing in Dashboard. 2. CPU Utilization of some devices are showing Zero ( 0 ). 3. How to make the monitoring real time? Hopefully you could help us on this.
site details in incident creation screen by Requester
Dear Team, can anyone suggest the possibility of the adding site details and region field in the incident creation screen by Requester, so that when requester log the incident , he should have option to select the site details and region from drop down option. Regards, Manoj
Very Total time spent
Is there a report for really total time spent by each Technicians on Requests, Projects and standalone Tasks? we're on SDP 9.4 Build 9415 thanks alessandro
Join us at the London User Conference this September
After globetrotting for months, the next IT Operations Management User Conference is all set to take place in London on Sept 18th & 19th, 2018. Register Now This two-day event full of in-depth and intensive technical training will help you get into the bottom of various challenges faced in IT and we've got sessions focussed exclusively on OpManager. Trust me, you wouldn't want to miss it. What OpManager has in store for you Learn how to : Automate device additions and configurations. Monitor device/interface
A Reminder on task for you.
Hello Everyone, I am trying to locate the notification template for "A Reminder on task for you". that i received. I checked all the notification under Notification Rules\Tasks tab, however, non of the enabled notifications matches the one i received. The notification I received was for overdue task. Please assist. Thank You Raed
OpManager HTTPS using existing wildcard .p12 cert
Hi, I'm trying to use the following guide to install a .p12 cert on OpManager 123180: https://pitstop.manageengine.com/portal/kb/articles/installing-pfx-certificate-in-opmanager-12 After following these steps, I am unable to connect to the web server at all (connection refused).
Filtering specific data within a custom report
I've recently created a custom report on survey's that were sent to my employees, however I have to somehow separate (possibly by using a filter) the surveys that have been completed along with the surveys that have NOT been completed. I'm not quite sure how to set this up. I did add a field called "Rating" within the report that does give me not assigned, if they have not taken it, however below that it is showing the rating numbers. I'd prefer to have that instead say "completed" or "assigned".
Passwords now displaying as *****
I was told that due to GDPR passwords are now being displayed as *****. I was also informed that a patch would be available to amend this. Is this the case?
Preventing "Automatic reply" emails from creating new tickets
We have technicians who are emailed daily/weekly/monthly reports from SDP. Whenever they are out of the office and have enabled automatic replies, a new ticket is always created. Deleting it only takes a minute so it's not a HUGE deal or anything, but it it's a bit repetitive. I was looking in Business Rules to see if there's a way we could just discard the email and under actions, there's one called "Negate." I looked in your documentation and couldn't find anything for this rule, but I'm assuming
Free SharePoint Monitoring Tool Invalid Parameters
I am trying to connect to my SharePoint server but it errors: "Invalid Parameters". The firewall is off and the credentials is correct. What could be the problem?
Setup on-premis server connectdb.bat script asks for password
Trying to setup on-premis SharePoint server and got stuck in troubleshooting at following step: Perform the below steps on the SharePoint Server Machine: Open the PowerShell as administrator, Register-PSSessionConfiguration -PSVersion 2.0 -Name ps2 Now, open the SharePoint Manager Plus installation location and go to ManageEngine\SharePoint Manager Plus\bin folder, Open command prompt as administrator at this location and run connectDb.bat Running connectdb.bat prompts me for password for user "spmp"
O365 Manager Plus 4210 released with Global search feature!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4210 now supports MFA-enabled Office 365 account configuration. Highlights: Global Search: Users can now easily locate reports, management capabilities, audit/alert profiles, articles on topics that you need assistance for, and anything across O365 Manager Plus from a single search box. Users Without Photo Report: With this report view the list of mailbox users who do not have a profile picture. How to
CCTV/NOC View Auto Login
Hello, I've created a CCTV/NOC view that I would like to push out to our wall TVs in our operations room but I can't figure out how to get it to auto login? Am I missing something or is there a way to do this? We're running version 12.3.183. While I'm logged in I can access it on this URL http://opmanager/apiclient/ember/index.jsp#/CCTVSlide/301 but I'd like this to auto login on our TVs. Is there a sting I can add after it to pass through details? Thanks in advance.
Join us at the London User Conference this September
After globetrotting for months, the next IT Operations Management User Conference is all set to take place in London on Sept 18th &19th. Register Now This two-day event full of in-depth and intensive technical training will help you get into the bottom of various challenges faced in IT and we've got sessions focussed exclusively on NetFlow Analyzer. Trust me, you don't want to miss it. What NetFlow Analyzer has in store for you Learn how to : Perform in-depth traffic analysis and resolve bandwidth
AD360 build 4209 released! Makes database migration easier than ever.
Hello Everyone! We have released a new build of AD360—4209. Enhancement Database migration made easy: Now you can easily change AD360's bundled PostgreSQL database to MS SQL or another instance of PostgreSQL from the web console. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release. Share your feedback in the comments section below. Regards, AD360 Team Toll Free: +1-888-720-9500
[ManageEnginge] Effective AD password management techniques revealed
Hello, Whether you are an administrator or an end user, managing passwords is hard. It doesn't have to be that way anymore! Attend our Effective password management techniques for your Active Directory environment webinar and learn simple techniques that boost up both the productivity and security of your IT environment. ..Book your spot now.. What's in it for you By attending our webinar you will learn how to: Enable password self-service and self-account unlock for end users. Group or OU-specific
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