How to report all 'Open' tickets where the status has been changed to "Pending"/"Solved"?
Hi there,
I'm looking for a way to identify tickets where the status was changed from 'Open' to 'Closed' or 'On hold'. Basically, what I need is to be able to look at the number of tickets 'handled' by our technicians, rather than the number of tickets 'resolved' every day.
Thanks.
I'm looking for a way to identify tickets where the status was changed from 'Open' to 'Closed' or 'On hold'. Basically, what I need is to be able to look at the number of tickets 'handled' by our technicians, rather than the number of tickets 'resolved' every day.
Thanks.
Topic Participants
Charles Edmunds
Sailakshmi b
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