SDP data integration into BI - Where to find information?
Hi there,
we're working on integration of SDP data into our BI software and our dba is asking:
- where can I find the information about the real ticket total resolution time, only considering working days/hours (8 hours/day and 5 days/week)?
- where can I find information about Technicians scheduler entries?
we're on
SDP 9.4 Build 9415 and Postgres
Thanks a lot in advance
alessandro
we're working on integration of SDP data into our BI software and our dba is asking:
- where can I find the information about the real ticket total resolution time, only considering working days/hours (8 hours/day and 5 days/week)?
- where can I find information about Technicians scheduler entries?
we're on
SDP 9.4 Build 9415 and Postgres
Thanks a lot in advance
alessandro