Is there any way to improve ServiceDesk's Search?
Searching in ServiceDesk is pretty terrible. I thought it was doing an OR of the search terms (instead of the more useful AND), as adding terms to the search has to date always increased the results returned instead of narrowing them.
Today though I was searching in Solutions and, getting the usual strange response to more/less terms I thought I'd try all permutations of just two words and see how many results come back. Turns out it's not even doing an 'OR', I honestly have no idea what it's doing...
Search Term Results Returned
back 30
back end 35
end 55
end back 52
Has anyone found a way to improve the results returned from a search?
Am I missing something obvious?
Today though I was searching in Solutions and, getting the usual strange response to more/less terms I thought I'd try all permutations of just two words and see how many results come back. Turns out it's not even doing an 'OR', I honestly have no idea what it's doing...
Search Term Results Returned
back 30
back end 35
end 55
end back 52
Has anyone found a way to improve the results returned from a search?
Am I missing something obvious?