At the moment the tech's do not want emails notifying them that a ticket has been created, it's up to us the techs to look at the screen between idle times to assign a ticket to ourselves. 

BUT, sometimes we all get busy or forget to look at the screen so we would like to be notified after say 1 hour that a ticket is sitting in the Q unassigned.

is this possible, how do I make a script that would do this. 

Help would be greatly apericated. 

Eaton